Casey

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Viewing 15 posts - 3,421 through 3,435 (of 3,499 total)
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  • in reply to: MySQL Traffic is Very High after Install – Continued #27071
    Casey
    Participant

    Mike,
    Here’s what our developer found, along with some additional questions for you:


    1) There's no query from our plugin in that list in the homepage (or in the other pages, for what its worth).
    2) The claim that originated the support ticket ( " it appears that the request to get career (event) data and potentially update usage stats are occurring on every page in the site, rather than occurring only when you go to the events page." ) is not true given that log data. Can they show me the exact query they are referring to?
    3) 19 queries for a WordPress homepage is not a lot. Anyway, almost all the queries I'm seeing are standard WP queries.

    It looks like he needs a little more information regarding the specific query that you were referring to that’s executing on every page. Just let me know if that makes sense. Thanks!

    in reply to: Remove Spam Check #27029
    Casey
    Participant

    Arvid,
    Can you send me a link to your ‘Submit Event Page’ so I can take a look?

    in reply to: Can't Get Community Events Add-On to Upload #27013
    Casey
    Participant

    Jenna,
    I’m closing out this thread due to inactivity. If you continue to have issues, please start a new thread. Thanks!

    in reply to: Where is the file located for "submit an event" page? #27012
    Casey
    Participant

    Tony,
    I’m closing out this thread due to inactivity. If you continue to have issues, please start a new thread. Thanks!

    Casey
    Participant

    Catherine,
    I’m closing out this thread due to inactivity. If you continue to have issues, please start a new thread. Thanks!

    in reply to: Customizing the message after submission #27010
    Casey
    Participant

    Chris,
    Did you see Barry’s follow up response? If you could get him the information he needs, we’ll try to get this working for you. Thanks!

    in reply to: Default Template for Submission #27009
    Casey
    Participant

    Dominic,
    I’m closing out this thread due to inactivity. If you continue to have issues, please start a new thread. Thanks!

    in reply to: Are you sure you want to do this? #27008
    Casey
    Participant

    Meghan,
    I’m closing out this thread due to inactivity. If you continue to have issues, please start a new thread. Thanks!

    in reply to: Remove Spam Check #27006
    Casey
    Participant

    Arvid,
    You should be able to do this with the following:

    1) Make sure you do a template override first (https://theeventscalendar.com/faq/what-are-template-overrides-and-how-do-i-do-them/)
    2) Then find your event-form.php file and then replace the SCRIPT block starting on line 18 with the following code: https://gist.github.com/3935859

    I was able to successfully test this in my environment, but let me know if you have any issues. Thanks!

    in reply to: change date time format #26935
    Casey
    Participant

    Sascha,
    As I stated in that thread, this feature isn’t currently implemented. I’ve passed the desire onto our developers, so it’s possible it might be coming in a future version. Hope that helps. Thanks!

    Casey
    Participant

    Mike,
    Unfortunately, if Community works with the default Twenty Twelve theme, then the Javascript errors are occurring because of your theme. I noticed the first JS error was occurring in ‘jquery.animate-colors-min.js’ which is part of your theme, and not part of the plugin.

    I hate to say it, but this unfortunately falls under ‘no support for custom themes’ rule. You can read more about that here: https://theeventscalendar.com/support/forums/topic/read-this-an-important-note-on-plugintheme-deactivation/

    I would reach out to your theme developer again, or have another developer help you track down the issues with your theme. Sorry we’re not able to be more help than that!

    Casey
    Participant

    Mike,
    I’m afraid it looks like there’s something else going on with those pages. I noticed that you had several JavaScript errors in your theme (http://d.pr/i/JCWb), so I’m not sure if that’s what might be causing it or not. I would recommend contacting your Theme Developer to see if they have any insight into the issue. Good luck and let us know if there’s anything else we can assist with!

    Casey
    Participant

    Mike,
    While we don’t normally provide support for third party themes, I was able to quickly take a look and it looks like it’s the following style in your stylesheet (line 1201) that is causing the issue:


    #content #page-header,
    #content .hentry {
    float: left;
    width: 940px;
    display: inline;
    float: left;
    margin-left: 10px;
    margin-right: 10px;
    }

    If you add a style rule below that with the following, it should be fixed:


    .hentry.tribe-events-event {
    width: auto !important;
    }

    Hope that helps!

    in reply to: Refund request #26918
    Casey
    Participant

    Robert,
    Yeah, our email address is pro (at) tri.be. We post it that way to hopefully keep spam low. Just send us an email at that address and we’ll get you taken care of. Thanks!

    in reply to: MySQL Traffic is Very High after Install – Continued #26917
    Casey
    Participant

    Mike,
    You can send us an email to pro (at) tri.be Thanks!

Viewing 15 posts - 3,421 through 3,435 (of 3,499 total)