[Casey D]

Hello jpmorales,

We typically close threads if there is no activity after two weeks. Feel free to create a new thread and reference this one to save you time.

Cheers!

– Casey Driscoll

[Casey D]

Hello reimedia,

We typically close threads if there is no activity after two weeks. Feel free to create a new thread and reference this one to save you time.

Cheers!

– Casey Driscoll

[Casey D]

Hello tpylant,

We typically close threads if there is no activity after two weeks. Feel free to create a new thread and reference this one to save you time.

Cheers!

– Casey Driscoll

[Casey D]

Hello unikmedia,

We typically close threads if there is no activity after two weeks. Feel free to create a new thread and reference this one to save you time.

Cheers!

– Casey Driscoll

[Casey D]

Hello pswebsitedesign,

We typically close threads if there is no activity after two weeks. Feel free to create a new thread and reference this one to save you time.

Cheers!

– Casey Driscoll

[Casey D]

Hello azagency,

We typically close threads if there is no activity after two weeks. Feel free to create a new thread and reference this one to save you time.

Cheers!

– Casey Driscoll

[Casey D]

Hello amphoraarts,

We typically close threads if there is no activity after two weeks. Feel free to create a new thread and reference this one to save you time.

Cheers!

– Casey Driscoll

[Casey D]

Hello eastbayaa,

We typically close threads if there is no activity after two weeks. Feel free to create a new thread and reference this one to save you time.

Cheers!

– Casey Driscoll

[Casey D]

Hello pagan11460,

We typically close threads if there is no activity after two weeks. Feel free to create a new thread and reference this one to save you time.

Cheers!

– Casey Driscoll

[Casey D]

Hello aalmon,

We typically close threads if there is no activity after two weeks. Feel free to create a new thread and reference this one to save you time.

Cheers!

– Casey Driscoll

[Casey D]

Hello mhsieh,

Thanks for contacting us! I can recreate the problem on my machine, but it seems oddly specific to IE9. I also confirmed that the widget worked as expected with Twentytwelve installed.

At Modern Tribe we work hard to release polished and clean, professional software. However in the open source market place, this is not always the case.

Before submitting a support post, we ask users to deactivate all plugins and change to a theme like Twentytwelve, as a proven way to check for conflicts.

Ideally, they will do this on a local, development, or staging environment. It’s possibly a little tedious, but it is the surest and most efficient way to get to the root of a complicated issue. We know this after years of combined experience troubleshooting technological problems of all shapes and sizes.

If the issue still occurs on a normalized system, there is more than likely a problem with our plugin (a bug).

If the issue goes away on a normalized system, there is more than likely conflict with another plugin or theme that is not ours.

This is an integral part of our troubleshooting process. By reactivating plugins one at a time, checking the problem with each activation, you can immediately find out where the conflict is. Otherwise, it is a difficult (impossible) guessing game.

Can you please deactivate your plugins and theme, to confirm the problem goes away. Please reactivate each piece, until the problem comes back. Please let us know which plugin causes the problem.

– Casey Driscoll

[Casey D]

Hello iterutravel,

Thanks for contacting us! Unfortunately that isn’t a feature yet. If you have a moment, we’d love for you to submit your idea to our UserVoice forum. We take user ideas and contributions very seriously, and many times their ideas end up in our future releases.

This uservoice suggestion is similar, but I don’t believe the same as yours.

Cheers!

– Casey Driscoll

[Casey D]

Hello unpublishedauthor,

Thanks for contacting us. I think if you change your permalinks to ‘postname’ the problem will be fixed.

Does this make sense? Let me know if this doesn’t work for you.

Cheers!

– Casey Driscoll

[Casey D]

Hello nysci, thanks for the info!

I see you are using a custom ‘NYSCI’ theme. When you submitted this post, you checked that the theme was causing the conflict by switching to a theme like Twentytwelve.

Can I get you to confirm you switched to Twentytwelve temporarily and this feature works fine?

Thanks!

– Casey Driscoll

[Casey D]

Hello cbzen,

After talking with the devs this is currently a known conflict with the Canvas theme. The only way around it it to use the ‘Default Events View’ unfortunately.

The glitch we were catching apparently only happens in Webkit based browsers.

I’ll be creating a ticket to look into compatibility further and I will close this ticket until a patch is released.

Cheers!

– Casey Driscoll

[Author]

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