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Hello icandywebs,
At Modern Tribe we work hard to release polished and clean, professional software. However in the open source market place, this is not always the case.
Before submitting a support post, we ask users to deactivate all plugins and change to a theme like Twentytwelve, as a proven way to check for conflicts.
Ideally, they will do this on a local, development, or staging environment. It’s possibly a little tedious, but it is the surest and most efficient way to get to the root of a complicated issue. We know this after years of combined experience troubleshooting technological problems of all shapes and sizes.
If the issue still occurs on a normalized system, there is more than likely a problem with our plugin (a bug).
If the issue goes away on a normalized system, there is more than likely conflict with another plugin or theme that is not ours.
This is an integral part of our troubleshooting process. By reactivating plugins one at a time, checking the problem with each activation, you can immediately find out where the conflict is. Otherwise, it is a difficult (impossible) guessing game.
Can you please deactivate your plugins and theme, to confirm the problem goes away. Please reactivate each piece, until the problem comes back. Please let us know which plugin causes the problem.
Does this make sense? Let me know if this doesn’t work for you.
Cheers!
– Casey Driscoll
Hello fluidwebdev,
Sorry to hear this! This sounds like it could be caused by a number of issues.
I would recommend using this plugin to clean up the events: https://wordpress.org/plugins/event-rocket/
(Event Rocket isn’t officially supported by us unfortunately, but one of our devs did make it. Be sure to have a back up of course!)
If you activate Event Rocket and deactivate The Events Calendar, there will be a clean up utility under the Tools admin menu.
Does this make sense? Let me know if this doesn’t work for you.
Cheers!
– Casey Driscoll
Hello pjkeeler and Larry,
Sorry I may have been mistaken. There are a number of techniques to change the text, and a template override is usually the best way.
For this I believe you want to change the filter. Here are some tutorials that will help you with this customization:
https://theeventscalendar.com/changing-labels-for-icalgoogle-calendar-links-in-a-single-event/
https://theeventscalendar.com/support/documentation/remove-export-links-from-single-event/
https://theeventscalendar.com/support/documentation/removing-the-ical-import-link/Does this make sense? Let me know if this doesn’t work for you.
Cheers!
– Casey Driscoll
Hello jolaurin,
This is almost definitely a theme conflict in with the IE browsers. Can you confirm that you have tested this by checking for conflicts?
This tutorial will walk you through checking for conflicts. https://theeventscalendar.com/support/documentation/testing-for-conflicts/
After going through the tutorial, can you confirm it is a theme issue?
– Casey Driscoll
Hello Catherine,
Sorry for the delay! The forum didn’t notify me and I just found this!
For the time being, you can only get information on buyers.
The plugin is built on WooCommerce, and uses their product schema, so ‘yes’ it is a full database of information. I don’t have personal experience with this, but you should be able to use their exporter.
Payment is done on your website, but depending on your payment gateway, it may need to go through a 3rd party payment processor (Paypal or Stripe for example). The branding of that page depends on the company, but I imagine you should be able to if redirected.
Confirmation emails are sent to both administrators and clients, and you can tailor them. If you check out our Themer’s Guide, you could probably make a template override to display what you want.
Although our system is built for physical tickets, I suppose you should be able to use them. You can put a limit on the number of tickets sold.
Hope this helps!
Cheers!
– Casey Driscoll
Hello dlishdesign,
Looks like you found a bug 🙁
I’ll close this ticket for now and reopen it once we find a work around or release a fix.
Cheers!
– Casey Driscoll
Thanks Andy, I believe that is the correct solution here.
Does this make sense dupontgroupnh? Let me know if this doesn’t work for you.
Cheers!
– Casey Driscoll
Hello anthony,
It’s really hard to say what’s happening here. The code seems good, although if you could upload the entire single.php file to a server like http://pastie.org it would be great to take a look at it. But all seems fine.
After talking with the devs they say there is no reason why an update would make the custom meta just disconnect like that. It may be something on our end but we haven’t heard anything else yet and I am not able to reproduce it.
Ultimately (while unfortunate to say) the best solution may just be to resave all the trouble events. It’s not ideal, but shouldn’t take that long especially with a process like this.
Does this make sense? Let me know if this doesn’t work for you.
Cheers!
– Casey Driscoll
Hello snmmuk,
Absolutely, and sorry for the difficulties you are experiencing.
I have tagged this thread in our issue manager. I’ll close this thread for now, but will open it again once we release a fix.
Cheers!
– Casey Driscoll
Hello jolaurin,
I sincerely apologize that you have not received a response! We bungled the assignment of this thread and it drifted through No Man’s land for a week.
My experience with your site is different than what the other thread is reporting. In Chrome on OS X everything appears fine, but in IE9 an IE11 the calendar is gone completely and the viewing window is immensely wide and tall, on the order of several thousand pixels. In IE11 the calendar is there upon initial load, but jumps to this state once you hover on an event.
I am downloading the IE10 vm now to test.
Here are some screenshots (though they may not do it justice).
IE9 (blank and super wide/tall):
IE11 (present but disappears, super wide/tall):
Are you experiencing something else?
Sorry again for the massive delay, that was completely my fault. I will contact our team to see if we can help get immediate resolution on this.
Cheers!
– Casey Driscoll
Hello realmwebdesign,
I’m sorry I misread that.
Custom fields are not baked in to our templates by default, but very easy to add. Since they are a CPT, you just need to utilize the_meta() and other similar custom field functions.
Once you have the data, you can just screen for your custom ‘url’ key and style it accordingly with the custom text.
For brevity and consistency in design, I would just use the additional-fields.php file (moved to your template override). Be sure to place your code before the if statement or rearrange the code to execute your stuff. Reuse the the html for styling consistency.
Does this make sense? Let me know if this doesn’t work for you.
Cheers!
– Casey Driscoll
Hello mggillespie,
Happy it worked out!
We’d love it if you would leave us a review and let people know how much you like the plugin! http://m.tri.be/jt
I’ll go ahead and close this thread. Let us know if we can help with anything else.
– Casey Driscoll
Hello eastbayaa,
I see you marked this as complete!
We’d love it if you would leave us a review and let people know how much you like the plugin! http://m.tri.be/jt
I’ll go ahead and close this thread. Let us know if we can help with anything else.
– Casey Driscoll
Hello mtbethel,
Sorry I misunderstood!
The default slug for the series is /event/the-event-name/, which redirects to /event/the-event-name/all/.
I’m not sure what the intended functionality of the /the-event-name/ with no /event/ is. Mapping to the first event, expired or not, seems appropriate as it is the earliest slug in that series. This probably changed in version 3.5 when we updated our recurring event schema.
There isn’t an out of the box solution for changing this behavior, and I’m not sure custom mapping would be very feasible without some serious hacking of the plugin.
If you have a moment, we’d love for you to submit your idea to our UserVoice forum. We take user ideas and contributions very seriously, and many times their ideas end up in our future releases.
Does this make sense? Let me know if I can explain anything else!
Cheers!
– Casey Driscoll
Hello Gregg,
Thanks for contacting us! I’m not sure WooTickets will get you the functionality you want out of the box.
There is no way to sell recurring or bundled events together, especially with a price discount. You can create specialized tickets maybe, or perhaps there is a Woo plugin to do that for you, but your mileage may vary. Officially, we can’t offer support on that.
Does this make sense? Let me know if I can explain anything else!
– Casey Driscoll
