[Brendan]

Hi there,

Thanks for emailing support and sorry you are having issues. Are you able to upload this manually? To get you started on troubleshooting: First, please make sure you are using the most current versions of all of our plugins. You can also try reinstalling them by following these instructions. If that doesn’t help, the next step in troubleshooting this is going to be testing for conflicts with your theme and other plugins (with WP_DEBUG enabled). If you need a testing environment, the free WP Staging plugin will let you create a quick copy of your live site that you can use for testing.

Let me know what you find.

Thanks,
Brendan

[Brendan]

Hi there,

Thanks for emailing sales and considering an upgrade. Its an extremely easy process. Just buy the Pro plugin and download this plugin from your account. You will then upload the Pro plugin to your website and activate it.

Thanks,
Brendan

[Brendan]

Hi there,

After you put the key in, it should say something like the screenshot below. Are you seeing this green message?

If not, wait til you see that green message then click “Save Changes”

Let me know how that goes.

Thanks,
Brendan

[Brendan]

Hi there,

Thanks for reaching out! I’d be happy to help you with this, but first will you please post this question in ourEvents Calendar PRO forum? We use the Pre-Sales forum to answer questions about the features of our premium plugins for those interested in purchasing them.

If you have not purchased one of our premium plugins, you can post in our community forum on wordpress.org, which we review weekly to check for bug reports. If you need more in-depth support, you will need to purchase a license.

Thanks,
Brendan

[Brendan]

Hi there,

Thanks for reaching out! I’d be happy to help you with this, but first will you please post this question in ourEvents Calendar PRO forum? We use the Pre-Sales forum to answer questions about the features of our premium plugins for those interested in purchasing them.

If you have not purchased one of our premium plugins, you can post in our community forum on wordpress.org, which we review weekly to check for bug reports. If you need more in-depth support, you will need to purchase a license.

Thanks,
Brendan

[Brendan]

Hi there,

Thanks for emailing support. Out of the box its not possible with the paid version. However with some custom development this could be essentially achieved.

Thanks,
Brendan

[Brendan]

Hi there,

You can definitely export events as an ICS file or Google calendar, however it make this work, you would need to implement some custom development to export this since there isn’t a feed url by default.

Thanks,
Brendan

[Brendan]

Hi there,

Definitely a strange issue. I see you are using two plugins in addition to our plugins. Can you disable AMP and Jetpack and see if that resolves the issue? If it does, then re enable Jetpack and check again and then re enable AMP if it still works. This will help us figure out if there is a conflict with one of those plugins. Please let me know.

Thanks,
Brendan

[Brendan]

Thanks Boris!

[Brendan]

Hi there,

Thanks for emailing support. The Google marker pin is just to mark the spot in a venue, it will not open Google. However, there should also be a link you can click to open the actual Google map which is usually located right under the address in the Avada theme.

Thanks,
Brendan

[Brendan]

Hi there,

Thanks for emailing support. Events can be exported manually or with custom development they can be export to other services however we do not have a way to integrate with Timely. This would have to been with custom development.

Thanks,
Brendan

[Brendan]

Hi there,

Thanks for emailing support. Can you also try testing for conflicts with your theme and other plugins? If you would prefer not to do this on your live site, WP Staging will let you create a quick copy of your live site that you can use for testing. Let me know what you find!

Thanks,
Brendan

[Brendan]

Hi there,

Thanks for emailing support. Does the event change timezones or is it in the same location? Can you send me the link to the event?

Thanks,
Brendan

[Brendan]

Hi there,

Thanks for emailing support and sorry you are having issues. If you leave the screen and go back to that screen, is your license key still there or is the field empty?

Thanks,

Brendan

[Brendan]

Hi Jonah,

Thanks for emailing support and sorry you are having issues. When you try and apply changes, does the page refresh? If so, can you also try testing for conflicts with your theme and other plugins? If you would prefer not to do this on your live site, WP Staging will let you create a quick copy of your live site that you can use for testing. Let me know what you find!

Thanks,
Brendan

[Author]

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