event time shifts without notice

[Erik]

I have a google calendar that events pro looks at once an hour for updates. once to twice a week I have an event shift from the normal 7pm time to 11pm. Sadly its not a regular occurrence so its tough for me to nail down

Would you be able to offer some insight?

[Brendan]

Hi there,

Thanks for emailing support. Does the event change timezones or is it in the same location? Can you send me the link to the event?

Thanks,
Brendan

[Erik]

I have just been deleting the incorrect events.

There is no timezone change and I am using the site timezone rather than event timezone. When another event goes wonky I will forward the url.

We are an active movie theatre operating daily so I try and keep events accurate

[Brendan]

Ok, good to know. Keep me posted.

Thanks,
Brendan

[Erik]

did it again, here is a link to the live event post. I will delete this post after 24 hours or when I hear from you

https://thebaytheatre.com/event/isle-of-dogs-2-8/

[Brendan]

Hi there,

So this event was supposed to start at 9pm?

Thanks,
Brendan

[Erik]

it was supposed to start at 7pm

[Erik]

After a few days of letting things sit it looks like the events are shifting on a daily basis. Wondering if you could provide any insight into this?

[Brendan]

Hi there,

Are you able to send me the ics file of the events so I can take a look?

Thanks,
Brendan

[Erik]

I have attached an ics for your review

[Brendan]

Hi there,

Thanks for the ics file. When I look at the file in a validator there are some errors with the event start date. In your google calendar, do you have a timezone selected there as well? Please double check this and ensure its correct.

Thanks,
Brendan

[Erik]

should there be a timezone? if so I will attach a timezone to all future events

[Brendan]

Hi there,

It helps to have the timezone especially when importing, otherwise discrepancies may occur. When you add a timezone, does it resolve the issue?

Thanks,
Brendan

[Erik]

I have added timezones to all future events and still one shifted. I have changed my scheduled import to “on demand” as I have a suspicion when the hourly import runs it causes the shift. I would love to have a scheduled import and not have to manually sync but for now I will see how this works.

Still no thoughts as to why events shift?

[Brendan]

Its hard to say how its shifting, but importer is just reading the data that it was given.

See below for the Isle of Dogs event. I took this out of your ics file you sent and it shows the start time of 2300 which is 11pm. So not sure how thats getting mixed up on the Google Calendar end but when our system reads this ics code its 11pm. In the header of the ics file the timezone shows America/New York, is that the timezone you are targeting?

SUMMARY:Isle of Dogs
TRANSP:OPAQUE
X-APPLE-TRAVEL-ADVISORY-BEHAVIOR:AUTOMATIC
END:VEVENT
BEGIN:VEVENT
DTSTART:20180505T230000Z
DTEND:20180506T010000Z
DTSTAMP:20180525T143037Z
UID:6B6E514F-FFCD-44CE-9641-0D369DEA5404
CREATED:20180424T170816Z
DESCRIPTION:
LAST-MODIFIED:20180424T170816Z
LOCATION:
SEQUENCE:0
STATUS:CONFIRMED
SUMMARY:Isle of Dogs
TRANSP:OPAQUE
X-APPLE-TRAVEL-ADVISORY-BEHAVIOR:AUTOMATIC
END:VEVENT
BEGIN:VEVENT
DTSTART:20180506T230000Z
DTEND:20180507T010000Z

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