Just bought event aggregator, not working!

[michaelolesen]

Hi. The Event Aggregator and got a license key. When pasting the license for the event aggregator it first says “Thanks for setting up a valid key…”, but when I hit “save changes” it just disappears, and I can still not import any events!

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PLEASE LEAVE FOR SUPPORT
Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/event-aggregator-43/

[Brendan]

Hi there,

Thanks for emailing support and sorry you are having issues. If you leave the screen and go back to that screen, is your license key still there or is the field empty?

Thanks,

Brendan

[michaelolesen]

Then the field is empty, I have tried both Safari and Chrome.

[Brendan]

Hi there,

Definitely a strange issue. I see you are using two plugins in addition to our plugins. Can you disable AMP and Jetpack and see if that resolves the issue? If it does, then re enable Jetpack and check again and then re enable AMP if it still works. This will help us figure out if there is a conflict with one of those plugins. Please let me know.

Thanks,
Brendan

[michaelolesen]

The problem is still there eventhough I disapple the other plugins. 🙁

[Brendan]

Hi there,

After you put the key in, it should say something like the screenshot below. Are you seeing this green message?

If not, wait til you see that green message then click “Save Changes”

Let me know how that goes.

Thanks,
Brendan

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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