[Brendan]

Hi there,

Thanks for emailing support. Usually, when we see this, it means there were some customizations made to the event calendar that need to be updated. Do you know if any customizations were added to the functions.php file?

If not, to get you started on troubleshooting: First, please make sure you are using the most current versions of all of our plugins. You can also try reinstalling them by following these instructions. If that doesn’t help, the next step in troubleshooting this is going to be testing for conflicts with your theme and other plugins (with WP_DEBUG enabled). If you need a testing environment, the free WP Staging plugin will let you create a quick copy of your live site that you can use for testing.

Let me know what you find.

Thanks,
Brendan

[Brendan]

Hi there,

Thanks for emailing support and considering our products. In regards to options on tickets and discounts with multiple tickets, there isn’t a built-in feature to offer this. I’ve seen customers use add-ons with Woocommerce to accomplish this and get creative with creating coupons in Woocommerce. So essentially, yes its possible but you will need to leverage additional Woocommerce functionality to accomplish exactly what you are looking for. In regards to buying tickets in pairs, this isn’t an option since there is no way to get attendee info. Each ticket would need to be added separately and the attendee info would be added to each ticket.

Let me know if you have any other questions.

Thanks,
Brendan

[Brendan]

Thanks, let us know how it goes.

Brendan

[Brendan]

Thanks Patti!

Let us know if you need anything else Karly.

Brendan

[Brendan]

Hi Patti,

Thanks for emailing support.

You are correct and glad you were able to get it figured out.

Let us know if you have any other questions.

Thanks,
Brendan

[Brendan]

Hi there,

Thanks for emailing support. The RSVP will not allow you to collect information. In order to do this, you would need the Event Tickets Plus add-on.

Thanks,
Brendan

[Brendan]

This reply is private.

[Brendan]

Hey there and thanks for getting in touch!

We’d be happy to help — but I do want to note that our pre-sales forum is used to answer questions about purchasing our premium plugins.

If you’re looking for technical support, it would be awesome if you could post your question to our WordPress.org support forum.

Or, if you already have an active license for one of the premium plugins, will you please log into your account and post your topic to our premium support forum instead?

Thanks so much!

Brendan

[Brendan]

Hi there,

Thanks for emailing support. Yes, you still need the aggregator. As a courtesy, I have reactivated your event aggregator until we can get this resolved.

Let me know if you have any other questions.

Thanks,
Brendan

[Brendan]

Hi there,

Thanks for emailing support. Usually, in these cases, its because there is too much going on in the background and not enough memory limit to update. Contact your hosting and ensure you have the memory limit set to a minimum of 256M. It looks like you have a few plugins on the site that require a lot of memory like revolution slider. Most hosting companies will set the limit to 128M by default.

Let me know how that goes.

Thanks,
Brendan

[Brendan]

Hi there,

Thanks for emailing support. Usually, in these cases, its because there is too much going on in the background and not enough memory limit to update. Contact your hosting and ensure you have the memory limit set to a minimum of 256M. I see you have jetpack as well and we have seen this issue when jetpack is running, so to check and see, deactivate jetpack next time this happens and see if you are able to update.

Let me know how that goes.

Thanks,
Brendan

[Brendan]

Hi there,

Thanks for getting in touch with us!

This essentially looks like a custom development task and so is outside of our stated scope of support.

With that being said, we’d love to help point you in the right direction.

We do need to prioritize support requests from other customers at this time but I’ll certainly flag this with the team and – although we can’t make any promises – if we have time and space to come back and help, we’ll be happy to do so.  Please let us know if you’d like to go this route so that you can be added to this queue.

In the meantime, if there is any more information you can share (including mock-ups) that will help us to better understand what you are seeking please do feel free to add them to this ticket.

If you urgently need help with this, however, you may instead wish to consider working with a suitably skilled developer or designer who can offer the additional level of support you require.

Thanks and cheers,
Brendan

[Brendan]

Hi there,

That’s great you were able to get it sorted out.

Let us know if you have any other questions.

Thanks,
Brendan

[Brendan]

Hi Bryan,

No problem.

Let us know if you have any other questions.

Thanks,
Brendan

[Brendan]

No problem!

[Author]

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