[Brendan]

Hi there,

Thanks for emailing support. Based on what I can see, it looks like your site is running some old versions of the plugins. For example, you have version 4.7.20 of the Event Tickets plugin so if you install new event tickets plus, this will break the site.

The best option would be to update everything to the latest versions.

Just make sure you have a backup of your site and database in case something breaks and you need to restore.

Let me know how that goes.

Thanks,
Brendan

[Brendan]

Hi there,

Thanks for emailing support.

Starting with version 3.5.3, WPML uses caching to offer awesome performance on multilingual sites.

With that in mind, sometimes this can also cause 404 error messages, especially after one of the following changes:

1. Upgrading one of our plugins
2. Activating a WPML option such as “Custom post slug”

To resolve this, here is the recommended procedure:

1. Disable WPML custom slug translation (see step 6 above)
2. Save the settings
3. Re-enable WPML custom slug translation
4. Save the settings
5. Flush permalinks in WordPress under Settings > Permalinks > Save

These steps will flush the WPML cache and avoid 404s errors in the calendar.

If that still does not work, after a quick database backup, try deactivating and reactivating all plugins from the Events Calendar family (the Events Calendar and the Events Calendar Pro).

Thanks,
Brendan

[Brendan]

Hi there,

Thank you for writing back.

I know customers have used this plugin in the past and it was working, however, it’s not officially supported since its a 3rd party extension so not guaranteed to work with our plugin.

You can try heading over to WPML > Support > Troubleshooting page.

Once you are there, you should see several cleanup buttons. I would recommend:

1. Clearing WPML cache
2. Using the button that forces language assignment to items. This can also be accomplished by deactivating and reactivating WPML.

Lastly, if those things do not work, you can downgrade to a version where this was working to keep both functionalities.

Let me know if you have any other questions.

Thanks,
Brendan

[Brendan]

Hi there,

Thanks for the reply. I have canceled out the order and sent a refund. Please allow 3-5 business days for it to appear back on your card.

Let us know if you have any other questions.

Thanks,
Brendan

[Brendan]

Hi there,

Thanks for emailing support.

You can do RSVP tickets with the free plugin but if you want to accept payment for tickets, you will need the Event Tickets Plus.

Thanks,
Brendan

[Brendan]

Hi there,

Glad you got it fixed.

Let us know if you have any other questions.

Thanks,

Brendan

[Brendan]

Hi there,

Thanks for emailing support. Yes, it’s possible with a custom function or you can use a plugin like Simple 301 redirects to redirect your event to an outside link.

Questions like this are handled in our premium forums once you have a license.

Thanks,
Brendan

[Brendan]

Hi there,

Thanks for emailing support. There isn’t an option to add a search there, however, it’s possible with custom coding. We can point you to a developer if need be. You can also check out the filter bar plugin which gives you more options to create many filters for your users to help find events.

You can check out a live demo here.

Thanks,
Brendan

[Brendan]

Hi there,

Thanks for emailing support and sorry you are having issues with the initial email being sent.

One thing that sticks out is the use of the PDF ticket extension. First, I would try disabling that, create a $0 event and then go through the process of purchasing a ticket. If that works, then we have isolated it to that extension.

If not, can you also try testing for conflicts with your theme and other plugins? If you would prefer not to do this on your live site, WP Staging will let you create a quick copy of your live site that you can use for testing. Let me know what you find!

Thanks,
Brendan

[Brendan]

Hi there,

Thanks for emailing support.

Yes, the plugin is $89 per year. If you buy it and do not renew, you will still be able to use the plugin but will not have access to updates or premium support.

Thanks,
Brendan

[Brendan]

Hi there,

Thanks for emailing support. It’s possible but not part of our plugin. This would require custom development to make it happen.

Thanks,
Brendan

[Brendan]

Hi there,

Thanks for emailing support. I have removed one of the aggregator licenses and replaced it with the Events Calendar PRO. If you go to My Account > Downloads, you will be able to download it now.

Thanks,
Brendan

[Brendan]

Hey there and thanks for getting in touch!

We’d be happy to help — but I do want to note that our pre-sales forum is used to answer questions about purchasing our premium plugins.

Will you please log into your account and post your topic to our premium support forum instead?

Thanks so much!

Brendan

[Brendan]

Hey there and thanks for getting in touch!

We’d be happy to help — but I do want to note that our pre-sales forum is used to answer questions about purchasing our premium plugins.

If you’re looking for technical support, it would be awesome if you could post your question to our WordPress.org support forum.

In regards to having a premium license, it’s not needed to use the REST API.

Thanks so much!

Brendan

[Brendan]

Hi Rachel,

Yes, you can use it with the free calendar. In regards to renewing for updates and support, the plugin will still function but you will not be able to update the free calendar or free tickets since there will be a conflict.

Let me know if you have any other questions.

Thanks,
Brendan

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