Will No Longer Update through WordPress

[Bob Lennard]

Starting a few weeks ago, Events Calendar PRO quit updating through WordPress. (I’ve attached the error message I get each time.) Now, every time an update comes out, I am forced to uninstall the Plug-In, manually download the latest version from this site, and then upload the update manually.

Can you please help me to resolve this issue? Needless to say, not only is it frustrating, but it takes more maintenance time than I’d like to spend on something that should be simple. Maintaining the website is just one of the many jobs we have to do as office admins and fixing this would be a real help for us.

Thanks in advance,

Bob

[Brendan]

Hi there,

Thanks for emailing support. Usually, in these cases, its because there is too much going on in the background and not enough memory limit to update. Contact your hosting and ensure you have the memory limit set to a minimum of 256M. I see you have jetpack as well and we have seen this issue when jetpack is running, so to check and see, deactivate jetpack next time this happens and see if you are able to update.

Let me know how that goes.

Thanks,
Brendan

[Bob Lennard]

Since a new update came out this morning, I gave this a try. Still no luck. I do have 1 GB of available memory and don’t appear to be getting anywhere near the limit. I deactivated Jetpack, but I still get the same result. Other thoughts?

Thanks!

[Brendan]

Hi there,

Sorry, I missed this initially but I see why this is happening. You have a personal license but your site is a multi-site so our system checks that and since it doesn’t see a multi-site license, it gives you that error. In this case, though you do not need to upgrade, you will have to manually update it if you continue to use this license. The plugin will still function as normal.

Let me know if you have any other questions.

Thanks,
Brendan

[Bob Lennard]

That was a misunderstanding on my part then. I thought since it was the same domain, we were licensed correctly. Is that not correct, and if not what do I need to do if I want to continue to use a calendar on the sub site?
If we decided it is better to stay with a single license (assuming we misunderstood the above), would removing the 2nd calendar from the sub site resolve the upgrade issue?

Thanks,

Bob

[Brendan]

Hi there,

You can continue using it on the sub-site just with the manual install. Removing the subsite and turning off multisite would fix the current issue completely. Lastly, you can always upgrade the license if you need the multisite option. Basically, you pay the difference and those permissions are giving to your current license.

Let me know if that makes sense.

Thanks,
Brendan

[Bob Lennard]

Yes. Makes sense. What’s the price difference?

[Brendan]

The multisite license is $349 per year so it would be that minus the $89 you already paid.

However, if you only have a few sites and can separate them into different installs, it would be best to just upgrade it to a business license which would only be an additional $60 roughly.

Thanks,
Brendan

 

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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