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Howdy eastbayaa,
I am very sorry about the delay in getting back to you. We have seen a higher than usual number of support requests coming through these past few days, and thus are running a bit behind 24 hours while we catch up. I hope you understand. It seems many people wait to do their customizations until a large upgrade, or some of them experience problems as you have where an update conflicts with something unique about your setup.
That is very strange! We have been testing 3.5 very thoroughly and none of us have seen that issue before. I just tried recreating one of your test events, and performing an upgrade from 3.5 to 3.5, but I did not experience any glitch.
I can think of a few things to try:
1) Can you go into an events, edit all instances, make a minor change, and click update? Does that change anything?
2) What happens if you enabled the option “Front-end recurring event instances toggle” found in WP Admin > Events > Settings. Can you try that, and see if toggling that box on the front end changes anything?
3) What happens when you create a new test event now that you are on 3.5? Does it work correctly?
Could you please let me know the result of each of these? That will help us move toward a resolution. Again, I am sorry you became a victim of our delayed response time. We are all working double shifts here to try and get this response time back to where it should be. Thank you for your patience. Cheers!
– Brook
Well that’s not perfect at all. It is working fine for me locally in week view with that snippet. What theme are you using? If you view the page source, or right click and inspect, are you seeing that HTML for each event is there but it is just hidden somehow?
– Brook
– Brook
Howdy Andy!
I just checked in with the team about this. Our dev team deliberated about this a lot while developing the new responsive theme. They ended up deciding that the current setup is best for tablets. It gives larger click/tap areas which is definitely nice, even on iPads. It is also more accommodating of a wider variety of themes, longer event titles, and such. That said, as you are no doubt aware we do welcome feedback. If you think that we made the wrong call here, or perhaps would like to see a setting for the responsive breakpoint, please throw that suggestion up on our official feature suggestion page.
If you want to just change the breakpoint for your own site, this can be accomplished by tapping into the filter ‘tribe_events_mobile_breakpoint’. An example snippet here might help you.
Let me know if I can answer any more questions this. Thanks!
– Brook
You are welcome! That is interesting. If you find that it is not that one other plugin conflicting, nor your theme, would you mind doing two things for me to help me diagnose the problem further.
First, could you paste a copy of your system information here? Make sure to use the ‘Set as private reply’ checkbox to protect your private information from the public. You can find the system info by going to WP Admin > Events > Settings, clicking on the “Help” tab, and scrolling down to the ‘System Information’ box. (Or by going to [yoursite]/wp-admin/edit.php?post_type=tribe_events&page=tribe-events-calendar&tab=help) That will give me a lot of extra information to help diagnose the problem.
Second, would it be possible for you to create a phpinfo page, upload it to your server, and paste the link here. To create a phpinfo page simple open up a text document, type:
<?php phpinfo(); ?>Save it as phpinfo.php. Then upload it somewhere on your server.
Please do try the theme/plugin steps outlined above first though. 99% of the time those help us find the issue much faster. Follow this only if you find that the issue persist on the 2013 theme with only The Events Calendar+ The Events Calendar PRO enabled. Thanks!
– Brook
Howdy Natalie!
That is no fun. 🙁 I was trying to reproduce the problem on the “site URL” you linked, but I am not seeing any errors. Is that not the same site?
If you are interested in getting this resolved quickly, could you run through some diagnostic steps for me? First, could you try temporarily activating the default 2013 theme, and seeing if the issue persists.
If disabling the theme fixes it, we have narrowed the issue down to a theme conflict. Do you have any theme overrides for the Events Calendar? If so could you try disabling them by renaming your [themename]/tribe-events/ folder to ‘tribe-events-bak’. Did that fix it?
If the issue persists in the default 2013 theme, then we have a different set of debugging steps. Please keep the 2013 theme enabled, and also disable any plugins other than the ones from Modern Tribe to see if that fixes it. If it does, please try reenabling the plugins one at a time until the issue resurfaces. When it does resurface, can you let me know which plugin caused that to happen?
Does that make sense? Did that help you isolate it? Please let me know. Cheers!
– Brook
Howdy awesem,
We are always working hard to improve the performance of our plugin. We have been tweaking and improving our queries in most releases as we find areas that can be improved. That said I must acknowledge there is only so much optimizing that we can do, because our plugin is very powerful. Some of the features simply require heavy lifting in order to work. While I love many of WPEngines features, like them assisting in keeping you up to date, automatic caching, etc. They are still unfortunately a shared host, further they heavily restrict your access to your server. You can not even modify your php.ini, nor do they make any guarantees about available resources. I know we have some users who are very happy on WPEngine, but since it is a shared host speed varies and thus so does your experience.
However, there might be an easy solution for you. Have you tried this snippet yet? You would paste that inside of your theme’s functions.php file. Does that help you any? Please let us know if that helps, or if there any questions you have about our performance. I am keen to see the result of that snippet on WPEngine.
– Brook
I have one other snippet you can try. Paste it at the top of your theme’s functions.php file, underneath the first line “<?php”. If your theme does not have a functions.php file, go to your theme folder, create a new text document file called “functions.php”, and paste this text in the first line of the file “<?php”. On line 2 or 3, paste that snippet.
If this does not work we are probably out of luck. Please still email your theme to [email protected], if you have not already done so. But, I do not think much will come of that. 🙁 You will likely need to either hire someone to make your theme compatible, or simply switch to an alternate theme. ThemeForest has a nice list of themes whose dev’s have said are fully compatible with The Events Calendar. One other option might be to try the classic Tribe Bar. The settings to try this is found under the “Display” tab in WP Admin > Events > Settings.
I hope that helps. Please let me know the result! Thank you.
– Brook
My bad! I forgot to give you more detailed instructions.
Apply this fix to your site by:
1) Logging into WP-Admin
2) Going to Events > Settings in WP Admin, then clicking on the “Display” Tab
3) Scroll down until you see the box labeled “Add HTML before event content”
4) Paste this snippet within that box, then click Save Changes.– Brook
Absolutely! If you need any tips or quidance on how best to tweak aspect of the calendar, give us a holler. Very happy we got this working for you.
By the way, if you have a minute or two, we would love it if you could write a few words about the plugin here. If we don’t see you back until the Summer, then have lovely Spring!
– Brook
Howdy Redemption!
Good question. Have you tried the option “Include events in main blog loop” found in WP Admin > Events > Settings? Checking that box might be what you are looking for.
If that option does not satisfy your needs, then what you want is going to require a hefty bit of programming. You could use tribe_get_events(), which is documented in detail here. That would allow you to query a group of events and include them anywhere on your site, even in the main loop. If you set the second argument that function accepts then you will get a full WP Query object returned. That might help you aas well, especially if you are interested in examining the SQL and query that this function builds to retrieve events from date ranges.
Does that make sense? Will one of those options work for you? Please let me know. Cheers!
– Brook
Howdy Ginger,
Your theme is not quite compatible with Tribe Ajax. Your theme is accidentally submitting placeholder text along with everything else when our Calendar makes an Ajax query. Placeholder text is not meant to be submitted, and so this happens.
Would you mind trying to paste this snippet in your Event Settings? Using Javascript this snippet attempts to fix your theme. It may or may not work for you, but it is worth a shot. If it does not work for you, would you mind sending a copy of your theme to [email protected], and linking to this thread in your email? I can not guarantee anything. Really this all falls outside of our scope of support. But, I have seen a few themes that are incompatible like yours, possibly all from the same theme developer. And I would like to create a snippet that fixes as many of them as possible if I can. Thanks!
– Brook
Howdy theartistikpalette,
Normally we close threads after a couple of week of inactivity. I am going to leave yours open a little longer just to give you a chance to respond here and hopefully resolve your problem. If you do not mind, please let us know if you were able to fix this, or if you need further assistance. If not feel free to mark this topic answered. Thanks!
– Brook
Howdy again Roberto,
Please pardon my delayed response. For some reason I did not get an email notifying me of your replies, or perhaps I somehow missed it.
Could you please give me the name of the file, and the line number for the code you mentioned that you think contains a bug. I would definitely like to examine this further and see about getting it fixed for you and others.
Thanks!
– Brook
Howdy arctander2,
I am very sorry for the delayed response! This topic was accidentally lost when it was assigned to me. I am very sorry. Thank you for your tremendous patience.
The image you posted is no longer online. I get a 404 when I try and see it. Without the image I am a little lost as to what you want to accomplish. Would you mind posting another screenshot? Admin credentials might also prove helpful. Would it be possible for you to create a temporary login for us? If you post it here, but check the box “Set as private reply”, only Tribe Employees will be able to see your response.
Would you be able to post that screenshot and a private reply with some login information? Please let me know. I will be checking back here a few times today, and definitely prioritizing responses to your post.
– Brook
Ahh. That is good to know. I figured it was related to that, but I did not realize that WPEngine does this automatically and thus assumed it was a plugin. Thank you for sharing your resolution, I will share it with anyone else who has a similar problem. I am glad you got it fixed!
By the way, if you have a minute or two, we would love it if you could write a few words about the plugin here. Happy developing!
– Brook
