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Warning: require_once(lib/tribe-events-pro-pue.class.php): failed to open stream: No such file or directory in /home1/artisuf4/public_html/wp-content/plugins/events-calendar-pro.php_/events-calendar-pro.php on line 1819
Fatal error: require_once(): Failed opening required ‘lib/tribe-events-pro-pue.class.php’ (include_path=’.:/usr/php/54/usr/lib64:/usr/php/54/usr/share/pear’) in /home1/artisuf4/public_html/wp-content/plugins/events-calendar-pro.php_/events-calendar-pro.php on line 1819
Hi, theartistikpalette. I’m so sorry to hear that you’re having issues getting the plugin activated. Let’s see if we can get you back in business. 🙂
First, please backup your site and your site’s database before proceeding! 🙂 If anything goes funny, you’ll want to know that you can easily get back to where you were when you started.
Once that’s done, I would recommend removing the wp-content/plugins/events-calendar-pro/ folder from your server, and then re-adding the plugin using the .zip file in the Add Plugin interface in the admin area of your site. It might also be worth doing the same thing with the “the-events-calendar” folder.
Hopefully, a clean install will make everything work properly!
Ok, Kelly, i’m a little green, can you explain in english ? I tried to delete the file from the Plugin page, verified that i wanted to delete, and the screen went white, never did anything. I would love to TALK to someone ! and then maybe i can understand !
Hi, theartistikpalette. I really apologize for the delay in getting back to you. Normally, we do our best to stick to a 24-hour (weekdays) turnaround time for support responses. Unfortunately, I had a medical emergency come up very early this morning, and I’m only just now responding to things that came in Friday afternoon.
It sounds like things may have gotten corrupted with your site somewhere in the process of trying to install the plugin. Do you have a backup that you could revert to so that you could go to a known good state? That would probably be the most efficient use of your time.
If that’s not possible, let me know. While we do our support exclusively through this forum, we can try to find resources that will walk you through the steps that will allow you to help yourself work through this and ultimately put you in a better place to know how to keep your site running smoothly.
Hope that helps!
These are the issues…. I’ve given up on Pro, I can’t activate it, I can’t delete it. I already had/have a calendar made up on the events calendar and my question now is if I delete the Pro will it screw-up my calendar. I was able to edit it and that was the only way I was able to delete Pro. I was able to retrieve my previous calendar by deleting Pro but this puts me right back where I started before getting “corrupted” by downloading Pro. I simply wanted to be able to display a calendar of events with ability for my customers to purchase on my site. I thought Pro could do this but it has only cost me days of trying to get a plug-in to work, trying to get a response that would help me……. Things may have been corrupted or my server low on memory(Brock). I have had no other issues except with Pro. Very disappointed in the product and the support. I am asking for a refund and await your prompt 24 hour response.
Hey there the artistikpalette – Rob here. I head up the support team here at Modern Tribe and my colleague Brook brought this thread to my attention. Though Brook will be following up momentarily here with his attempts at a solution – it sounds like there may have been an error during the plugin installation process that is causing you troubles here, as this isn’t a core behavior of the plugin – I wanted to see if you could shed some light on why you’re disappointed with our support team? Best I can tell by reviewing the thread here my colleagues have been timely and professional in their responses, so I want to better understand where you’re coming from and how we can better serve customers like yourself down the road. Feel free to shoot me an email ([email protected]) if you’d prefer to continue this discussion off of the forums.
Otherwise, as noted, expect a reply from Brook here with attempts to troubleshoot – and how to get a refund if you’re unable or unwilling to troubleshoot – momentarily.
Howdy theartistikpalette,
I am noticing some very odd things about your filenames. Check this out:
/home1/[…]/plugins/events-calendar-pro.php_/events-calendar-pro.php
/home1/[…]/plugins/events-calendar-pro.php_1/events-calendar-pro.phpA normal setup our plugin should look like this:
/home1/[…]/plugins/events-calendar-pro/events-calendar-pro.php
Do you have any idea why yours is so different? Are you purposefully renaming the plugin folder to include .php in the folder name? Depending on your server and configuration that can have very strange side-effects, and not being able to activate the plugin could certainly be one of them.
Do you mind if I ask what environment you are running this one? Windows, Linux, or some other OS? It looks like you are running an Apache server according to your site’s response headers. Do you know which version? I completely understand if you are not able to answer these questions yourself. Would it be possible to link to the company who hosts your website so that perhaps I can figure it out from there? Even if you require a refund it would still be awesome to know this, as I want to make sure future users do not experience the same problem if I can. Thanks!
– Brook
Howdy theartistikpalette,
Normally we close threads after a couple of week of inactivity. I am going to leave yours open a little longer just to give you a chance to respond here and hopefully resolve your problem. If you do not mind, please let us know if you were able to fix this, or if you need further assistance. If not feel free to mark this topic answered. Thanks!
– Brook
- The topic ‘unable to activate pro plug in !!!’ is closed to new replies.