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I have set up approximately 10 test events and have set a number of them with recurring status – all weekly indefinitely.
When I now view a List View of all meetings, the list shows March 2014, then April 2014, then jumps to March 2015 and April 2015, when what it should be showing is May 2014, June 2014, etc as my events continue on weekly throughout 2014.
I’m not sure if it was doing this before I upgraded to 3.5, but this seems like a bug. Can you please advise? See list here: http://69.195.124.167/~eastbbc2/meetings-directory
Howdy eastbayaa,
I am very sorry about the delay in getting back to you. We have seen a higher than usual number of support requests coming through these past few days, and thus are running a bit behind 24 hours while we catch up. I hope you understand. It seems many people wait to do their customizations until a large upgrade, or some of them experience problems as you have where an update conflicts with something unique about your setup.
That is very strange! We have been testing 3.5 very thoroughly and none of us have seen that issue before. I just tried recreating one of your test events, and performing an upgrade from 3.5 to 3.5, but I did not experience any glitch.
I can think of a few things to try:
1) Can you go into an events, edit all instances, make a minor change, and click update? Does that change anything?
2) What happens if you enabled the option “Front-end recurring event instances toggle” found in WP Admin > Events > Settings. Can you try that, and see if toggling that box on the front end changes anything?
3) What happens when you create a new test event now that you are on 3.5? Does it work correctly?
Could you please let me know the result of each of these? That will help us move toward a resolution. Again, I am sorry you became a victim of our delayed response time. We are all working double shifts here to try and get this response time back to where it should be. Thank you for your patience. Cheers!
– Brook
Hi There,
I installed the upgrade to 3.5.1 hoping it might have some fixes for recurring events, but I am still experiencing issues. Here’s what I did.I deleted all my existing events. I reimported them (15) after the 3.5.1 update. I then went into each event instance and manually set the recurrence to weekly, ending never. So all of these events have been newly set up post-upgrade and the problem remains.
My primary view is the List View… this is critical because eventually we are going to have over 500 events per week and they will all be recurring weekly.
As it stands the List View with no filtration or search criteria is not displaying the recurring events properly. Go here: http://69.195.124.167/~eastbbc2/meetings-directory/upcoming?action=tribe_list&tribe_paged=1
There are 6 events listed for April. Each of this occurs multiple times in April, and if you click on any one of them “Recurring Event (see all)” you will see that these are set up properly and you can see all weekly instances from April forward.
However none of these are listed under May, June, etc. on the List View linked above. Furthermore, if you jump down to May, it lists only one event (“11:00AM Meeting”) This event also occurs weekly beginning in April. Why is it not listed under April? Why is it listed only once under May? Again, if you click the “Recurring Event (see all)” you will see it’s set up properly.
The problems remain if I attempt to filter by location or day of week. The recurrence of these events simply isn’t displaying properly in List View. Please help. This is critical to our functionality and if this isn’t going to work, I need to find another solution. Thanks.
Hello again,
What happens when you try those three diagnostic tests I outlined? Can you please give me the result for each? Regarding number two, would you mind leaving that box checked for now until the problem is resolved. It could be useful for debugging.
If none of those three steps manage to fix one of your events, then would it be possible to get an admin login for your WordPress install so that I can login and try creating a test event myself and playing around a little bit? You can post the login credentials here by checking the “set as private reply” box, which will hide them from the public. If you are willing to give an admin login, would you also give your permission for me to temporarily enable/disable plugins, and switch themes? That is fine if not, but the more freedom I have the easier it will be to see if I can find the problem.
I should note a disclaimer too: Before giving us access please make sure that you are completely satisfied with your backups. While we have never accidentally or otherwise damaged a site while performing simple diagnostic tests like the ones I intend to, it is always better to be safe than sorry. We can not offer you any recompense if something in your WP install does get broken. Please make sure that you have full backups that can restore your site to the present state just in case.
– Brook
Actually, it looks like that settings checkbox (display only first instance of recurring events) was the problem. Sorry! I got hung up on testing steps 1 and 3 that I completely forgot about #2. I think this may have resolved the issue entirely, but I don’t want to close the thread till I’ve had a chance to do a bit more testing. Thank you for your speedy reply!!
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