Home page blank – conflict

[groundswell]

Hello,
We recently purchased the EC Pro & Ticketing but our home page is MIA, now. Some sort of conflict. This is what we get:
PHP Warning: Cannot modify header information – headers already sent by (output started at /home/groundsw/public_html/wordpress/wp-includes/query.php:2024) in /home/groundsw/public_html/wordpress/wp-includes/pluggable.php on line 875

HELP, please.
THanks,
nNatalie

[Brook]

Howdy Natalie!

That is no fun. 🙁 I was trying to reproduce the problem on the “site URL” you linked, but I am not seeing any errors. Is that not the same site?

If you are interested in getting this resolved quickly, could you run through some diagnostic steps for me? First, could you try temporarily activating the default 2013 theme, and seeing if the issue persists.

If disabling the theme fixes it, we have narrowed the issue down to a theme conflict. Do you have any theme overrides for the Events Calendar? If so could you try disabling them by renaming your [themename]/tribe-events/ folder to ‘tribe-events-bak’. Did that fix it?

If the issue persists in the default 2013 theme, then we have a different set of debugging steps. Please keep the 2013 theme enabled, and also disable any plugins other than the ones from Modern Tribe to see if that fixes it. If it does, please try reenabling the plugins one at a time until the issue resurfaces. When it does resurface, can you let me know which plugin caused that to happen?

Does that make sense? Did that help you isolate it? Please let me know. Cheers!

– Brook

[groundswell]

Thanks Brook for such a prompt and thorough response. We haven’t tried all of these things yet, but I may have to hand this off to my more competent Sarah.
Of course it happened when we needed the site most & we have built a temporary home page to get us through until we get it fixed (it’s our busy season and need to get things registered for events). I will try all those and get back to you. I highly doubt it’s a plug-in issue as there are none except for the EC & Woo Commerce and a back-up.
Thanks again…will get back to you as soon as we’ve had a chance to do that. 🙂

[Brook]

You are welcome! That is interesting. If you find that it is not that one other plugin conflicting, nor your theme, would you mind doing two things for me to help me diagnose the problem further.

First, could you paste a copy of your system information here? Make sure to use the ‘Set as private reply’ checkbox to protect your private information from the public. You can find the system info by going to WP Admin > Events > Settings, clicking on the “Help” tab, and scrolling down to the ‘System Information’ box. (Or by going to [yoursite]/wp-admin/edit.php?post_type=tribe_events&page=tribe-events-calendar&tab=help) That will give me a lot of extra information to help diagnose the problem.

Second, would it be possible for you to create a phpinfo page, upload it to your server, and paste the link here. To create a phpinfo page simple open up a text document, type:

<?php phpinfo(); ?>

Save it as phpinfo.php. Then upload it somewhere on your server.

Please do try the theme/plugin steps outlined above first though. 99% of the time those help us find the issue much faster. Follow this only if you find that the issue persist on the 2013 theme with only The Events Calendar+ The Events Calendar PRO enabled. Thanks!

– Brook

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