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Howdy wowlookart,
Thanks for the thorough documentation. Now we skip right to trying to find a solution. Are you using the Carousel Slider on event pages? One thing that might be possible is to dequeue the carousel script(s) on events page. With those out of the picture it is unlikely you would get a JS error. You might need to check with them to get a copy of all of their scripts though, if you do not know how to find those yourself.
Another more remote possibility is that the unminified version of our plugin would work better. If you dequeue that file “tribe-events-ajax-list.min.js” and enqueue “tribe-events-ajax-list.js” instead that might remove the error. It’s a longshot for sure.
Does that answer your question? Are you able to get those scripts deququed you think? Please let me know!
– Brook
Howdy chadsawyeragencycom,
That’s no good. After taking a look at your site I am seeing some Javascript errors in the console. Those could very well be the cause of the problem. Unfortunately they might require a programmer to help you diagnose. Did one help you build or customize this site perchance?
One thing you can do without a programmer is conflict testing. Sometimes the latest versions of two plugins, or even your theme and a plugin, no longer play well together. And now that WordPress can autoupdate some stuff it could even be that it broke automatically, without you doing a thing! This guide will help you test if something is conflicting. If something is, it then walks you through identifying what is conflicting. Once we know that there might be an easy fix!
Please let me know if you have questions. I am happy to help. Cheers!
– Brook
Howdy Jana,
To clarify our ticketing plugins share their stock counts and such across all recurrences. So if you have one event every week, 100 tickets available, and someone buys a ticket for this week and someone buys a ticket for next week, they will both show that there are only 98 left. Quirky ehh? We are absolutely working on this. Trouble is, in order to accommodate it we have had to completely redesign some large parts of our plugin. In order to keep is stable and not break compatibility with current users you have to take your time.
You can create a recurring event without tickets. Then to sell tickets individually for all of those events, click “Edit Single” instead of “Edit all events in series”. You can now add your tickets. You will certainly get email confirmations and such. But, while your event information like description, photos, times, etc will propagate across all of the recurrences you will have to manually add a ticket for each one of them. Hopefully that will be a tenable solution for the mean time while we work to bake recurrence into our ticketing framework.
Please let me know if you have questions. Cheers!
– Brook
Howdy imdesigngroup,
Before going further you might checkout the Codex’s steps on manual install. The only difference between an update and an install as far as WordPress is concerned is that it deletes the old plugin folder just prior to copying the new one over. Also, WordPress autoupdate will go into maintenance mode for the duration of the update, preventing some outlier possibilities like the plugin requiring reactivation after the update. Now to answer your questions.
When updating this plugin manually I noticed the old file name is: the-events-calendar-community-events where the new file name has .3.8.1 added to the end, so now it reads the-events-calendar-community-events.3.8.1
The zip file that you downloaded from the website is named the-events-calendar-community-events.3.8.1.zip. If you open that with a zip utility you will see one folder inside, “the-events-calendar-community-events”. This is the folder that should be copied into /wp-content/plugins/. It should noe be copied into a subdirectory like /wp-content/plugins/the-events-calendar-community-events.3.8.1/ Does that make sense?
Do I need to remove the old plugin folder, if so we will lose data?
When updating it is standard to remove the old plugin folder. You should not lose any data ordinarily, all data is stored within the database, and any modifications like theme overrides made via our API should not exist in that folder either, in which case deleting is safe. However, as recommended by the Codex and everyone who loves you, make backups! It’s always a good idea.
Please let me know if you have questions. If not, mind marking this resolved? Cheers!
– Brook
Howdy again,
The answer is actually a theme override as well. If you override /tickets/email.php, you can include pretty much any eveny info you need by tapping into our API. tribe_get_start_date() will get you the event start date, and of course could add the end date as well. You might need to pass the event id though like so:
tribe_get_start_date($tickets['event_id'])Does that work for you? I am happy to answer API questions and such if you have any. Thanks for posting!
– Brook
Howdy spotstudio,
I appreciate the feedback. It is good to know how many users are affected, it helps us prioritize things. As noted in that other thread this has been logged in our tracker so that it can be fixed in a future release.
Due to the nature of large codebases like our plugin you have to have a release cycle. First you plan out what to include in a release, then you divvy it up between the devs, then you freeze the code and start quality assurance. We are well past the planning phase of the current release, and so this realistically will probably not be fixed in the very next maintenance release.
We are absolutely working on a number of attendee management improvements over the next few months. Thakns for posting! Please let me know if you have any questions. I have added your topic to our tracker, which means you should get notified once a fix is released.
– Brook
Howdy Christina,
That video is awesome. Couldn’t be more clear. I was just noticing the same problem not but an hour ago, and thinking that we should consider preventing submission if the amounts are all 0 to make things more user friendly. I will have to run that idea by the team and see if we could integrate it into a future version.
Your preferred solution, wanting the amounts to default to 1, is totally doable. Have you create a theme override before? We have a guide if not. Specifically you would want to override /tribe-events/wootickets/tickets.php. On line 50 I believe you will find
'input_value' => 0,change that 0 to a 1 and you should be golden. There is one caveat worth mentioning though. If you ever sell multiple tickets to an event, like say a VIP and a regular one, they will both show up on this page and they will both default to one. If a user clicks register, they will have one ticket for each in their account. That is the reason why my preferred solution that I want to talk to the devs about would be simply prevent the person from clicking register if all of the amounts are 0.Please let me know if you have questions. If not, mind marking this resolved? Cheers!
– Brook
Howdy Jonah,
That’s crazy. The class that marks the current day is .tribe-events-present. Here is the relevant logic behind that:
self::$today = date_i18n( 'd' ); [...] if ( self::$today == $day ) { $ppf .= ' tribe-events-present'; }I double checked, the variable $day is taken from the same place as tribe_events_get_current_month_day(). So it seems like date_i18n( ‘d’ ); would have to be returning the wrong date for some reason. What happens if you create a theme override for month/loop-grid.php and just echo date_i18n( ‘d’ ); somewhere? Does it output today, or yesterday?
– Brook
Howdy rgcoaching,
I am not 100% sure I understand you. Let me explain to you the usual flow, and then you can point out where things are not happening correct:
- While visiting an event page with tickets available your customer selects a ticket, the amount of tickets, and clicks add to cart.
- Once your customer has added all the tickets or other products they want, they can click on WooCommerce’ Cart or Checkout links.
- On the checkout pages they fill out their order details like credit card information. Finally they submit the order.
- User is redirected to a thank you page. The admin and or the user gets an email.
Is this what is happening for you? If not, where to the steps deviate and what happens next? If you are interested in just diving into troubleshooting, something like 95% of the problems seen in WordPress are caused by two or more plugins conflicting, or somethings the theme and your plugins. This guide will help you test if something is conflicting. If something is, it then walks you through identifying what is conflicting. Once we know that we can work towards a fix.
Please let me know if you have any questions or anything, if not mind answering the above? Cheers!
– Brook
Howdy Matt,
If I were you I would setup the recurring event how you normally would. Then once it has posted go back to the edit events screen. Using the APM bar at the top which allows you to filter out stuff I would filter it down to events matching that title and within the date range you want to hide. Then you can place a checkmark next to each and bulk-delete. It’s a bit round about, but should not take too long.
Would that work for you? Is there any other related questions I could answer perchance? Cheers!
– Brook
Howdy capstone,
I want you to use permalinks too. Default ones are an eyesore. Our plugin is compatible with them, however one occasion we have found that it is not compatible with them and a given them or another third party plugin. Would you mind checking to see if it could be one of those conflicting with each other? This guide will help you test for that. If something is conflicting, it then walks you through identifying what is conflicting. Once we know that we can work towards a fix.
Actually though, I personally once had a similar issue and found that disabling and enabling all of my plugins fixed it. While you are disabling things you might disable TEC and ECP as well, then reenable them and try the conflict test. Also, do not forget to do a permalink refresh after enabling or disabling a plugin. This can be accomplished by going to the Permalinks screen and hitting the save button, which tells WP to rebuild permalinks.
Please let me know the result. That might even be the solution! Won’t know til we try.
– Brook
Howdy capstone,
We too would like for that to be possible. It is on our roadmap for a future release, alongside a fair share of improvements to checkin and event management. At the moment though, all I know of are hacks and work arounds. There are some WooCommerce plugins that allow you to add extra fields when a user checks out. I have not personally used them. I know that they are a bit limited in capability, especially because you have to rely on people to type all the names into one box and separate them by commas. But, it is an option that is available now should you need, while we wait for a full-fledged solution to come down the pipes.
Does that answer your question? Please let me know if I can clarify or anything. Happy to do so. Cheers!
– Brook
Howdy Jonah,
We have not had the pleasure but your legacy precedes you. I even use some of your more timeless snippets on occasion.
I have to ask the obvious since we have all been there on occasion, overlooking it. What is your server time? Is it off by a day? What about your server time zone? Are you running the same plugins locally and on the remote? One issue we have seen crop up lately is some plugins that change WP’ Default Timezone (UTC) to the local time. This has certainly caused more than few yesterdays to become today. Outside of that I am not sure. It seems like it would almost definitely have to be a server or timezone issue. Let me know if that helps though, maybe I will have an epiphany between now and then.
– Brook
Howdy akanyc,
Thanks for posting your system info! Unfortunately there is a strong liklihood that this is caused by a conflicting plugin or theme. It is odd that it is a bit randomized. Sometimes that happens due to caching. I know it is a little bit of a pain, but our best way to proceed is to test if there is a conflict by follow this short guide. If something is conflicting, it then walks you through identifying what is conflicting. Once we know that we can work towards a fix.
– Brook
