[Brook]

Ahh nice. I see it. You appear to be running the latest 3.8.1 versions and Google Maps is working! Were you able to isolate the source of the problem? Or did it just magically work again?

– Brook

[Brook]

I am sorry to hear that but I totally understand. Better safe than sorry. If you do find someone it might help to point them to this topic. I doubt they will estimate too many hours for this change.

Also, if you are having trouble finding anyone email pro [at] this site and ask for a list. Over the years we have noted some freelancers who were familiar with WordPress and our plugin and seemed  very capable. Obviously nobody gets any money for the referrals, it is just there if you need someone and are having trouble finding a person. Some of them specialize in small tasks like this one and have good rates for that sort of thing.

If that settles this issue for now, mind marking this topic resolved? Cheers!

– Brook

[Brook]

Howdy tammi4fsu,

No problem! That would be a CSS change. I have to warn you that CSS/WP Template changes can be a bit technical, and depending on your circumstance it might be wise to get someone technical on call for those sorts of things.

But if you are feeling adventurous and maybe a bit daring, here are the steps I would do:

• Create a Child Theme
• Add something like the following to your style.css:
  body .tribe-events-event-image img { max-height: 240px; }

Does that make sense?

– Brook

[Brook]

That is a quick fix, but maybe you understandably hate that option. If you prefer I could also email you a copy of version 3.7 of our plugins, where that is not a bug. We can contact you once the patch is ready for release, then you can update or reenable PRO.

I want to do all I can to make this right. I know this bug is pretty awful. Please let me know what I can do. Thanks michaelsnovilla,

– Brook

[Brook]

Howdy again spotstudio,

Rob clarified your first question. Regarding question #2. I am not sure what you mean by “actualy number of attendees”. What metric are you going by? At the top we show the amount of tickets sold. Is there something else you’d rather see up there? If so, please checkout our User Voice page. That is the perfect place to make feature suggestions, especially because often times the suggestion has already been made and collected a few votes. If so you can throw another vote its way.

Does that answer all of your questions? If so, I will archive this until the bug is patched. When it is patched we will respond back here letting you know. Thanks again for reporting it and the feedback. Certainly helpful while we work on the ticketing framework these next few releases.

– Brook

[Brook]

That could be it too! Thanks for the input mattkluga. Definitely worth double checking that you have added the woocom checkout and shopping cart pages, and they they are specified in WooCommerce settings. Please let us know if any of these tips worked. Cheers!

– Brook

[Brook]

Thanks Jonah! That is really good to know. I will keep an eye out for that in future threads. Maybe we can figure out how to disable or work with super cache in cases like this? Cheers!

– Brook

[Brook]

Howdy tammi4fsu,

Your site is a touch too small for the Events Calendar. So it is switching to the mobile/responsive view. There would be two ways to fix:

1. <span style=”line-height: 13px;”><span style=”line-height: 13px;”>CSS. Override this style with one that is more to your liking: </span></span>.tribe-events-event-image img {
   max-width: 100%;
   height: auto;
   }
2. Widen the site a bit. Pehaps you could remove the sidebar by simply switching templates (WP Admin > Events > Settings > Display, Templates)

Would that work? Please let me know if so. Cheers!

– Brook

[Brook]

Howdy rtwdave,

That is totally doable. This snippet will allow you to limit your search results. Although, if you want to include apges as well as posts you shoudl replace ‘post’ with with an array of all the post_types you want, including pages.

Using a similar function it would be totally possible to exclude events as well. Somthing like if(is_archive() && !is_event_query()) { ... }

Does that all make sense? Does it answer your question? Please let me know. Cheers!

– Brook

[Brook]

Howdy michaelsnovilla,

That is a bug and one we intend to fix in our very next release. We just did a release though so it will be a few weeks until the next one is prepped and ready. I have added your topic to our list of folks affected, you will get notified as soon as a fix is ready. Thanks for reporting this!

– Brook

[Brook]

Howdy mattcuba,

Thanks for narrowing it down. Knowing the version makes it easier to diagnose. There were a couple of changes in 3.8 relating to Google Maps.

• We switched to using maps.googleapis.com, the reason is that it helps folks comply with EU cookie laws. Is this being blocked by your server perchance?
• The Google Maps enqueque functionality was enhanced. For one we added tribe_events_google_maps_api_url which allows you to do things like add a Maps API keys. It is also easier to dequque if you already have gmaps included elsewhere.
• Switched to using lat/lng for map points instead of geoloc lookups. This helps performance a lot, and can enable your site to get many more views at the free tier of Google Maps.

Since I can not see your site (500 server error) I can not double check, but there is probably an error in the browser console when it’s not working. I bet that relates to the source of the problem.

Please let me know if I can provide more info or anything. Cheers!

– Brook

[Brook]

Howdy Jonah,

I added the date_i18n() function as an HTML comment which you should be able to see here: http://www.yogacoop.com/schedule/ – look in the source right after the calendar table.

Thanks for doing that! Really helps narrow it down.

Safari cacheing things more aggressively somehow…???

Interesting theory. However I am seeing the exact same thing in Chrome and other browsers.

 If I explicitly go to the month view: http://www.yogacoop.com/schedule/month/ – it shows the 23rd. No idea what this means, are you seeing this too?

Now that IS odd. I am seeing the same thing. In an effort to duplicate I set Month view to default on my test server, just to see if the dates shifted. No dice, today is still the 24th on both /events/ and /events/month/.

PHP version is a possibility for sure. Could I get a dump of your system info on the problem server (WP Admin > Events > Settings > Help)?

Another possibility, and something I have seen a lot of lately, is that something else is setting the timezone to something odd via date_default_timezone_set(). There are a surprising amount of plugins that do this. Since WP Itself sets the zone to UTC in wp-settings.php our plugin relies on that in a few places. When something else changes it odd things happen. Now, why something else would be doing that only on /scheduling/ and only on your live server (PHP version?) I can not yet say. But it is certainly within the realm of possibility. Just to double check, are you running an unmodified WP Core. And if so, did you have a chance to test with a stock theme/only TEC enabled on the live server? I know that’s a pain and unwelcome notion on a live server, but it would eliminate this and other possibilities. Another option might be to setup a test site on the same server and see if the problem carries over. You might also try running date_default_timezone_set( 'UTC' ); right before our HTML comment test code, just in case.

Thanks, Jonah.

– Brook

[Brook]

Howdy christina,

The /tickets/ folder is actually inside of the core plugin, so /the-events-calendar/tickets/. There is a little more detail in the themers guide on how to override this in the Tickets section, just in case you have some trouble there.

So there are three type of emails send out:

email.php – Is sent to the customer, and already includes the Event date. So, it not makes sense that this is not the one you wish to override.

attendees-email.php – Is sent out when an order is processed. This is a summary of all the attendees to date including the latest order that the admin processed. If you wish to include the event date somewhere in the body, this is possible using a theme override as outlined above, it is in the tickets folder. tribe_get_start_date($event) will work.

Admin-new-order.php – This is not part of our plugin, but it sounds like it is the file you might wish to modify. This is part of WooCommerce. You can access it’s settings and such by going to WP Admin > WooCommerce > Settings > Emails > New Order. Near the bottom it will assist you with overriding it. However, this is a generic email sent anytime a person makes a woocommerce product purchase. Adding event specific stuff to it is going to be a bit complicated because it is designed for all products, not just tickets. Is it possible that you could instead just rely on the attendees-email.php instead, which happens after the admin approves/processes a ticket order? Until that happens the customer has not truly finished purchasing a ticket, and things like the attendee list in the Ticket will be out of date, the payment will not be processed, etc. Info on processing can be found here: https://theeventscalendar.com/support/documentation/wootickets-new-user-primer/#purchasewoo

Please let me know if you have questions. Cheers!

– Brook

PS. Sorry about the 24hr response, I was only able to do one pass of responses yesterday and it was just before your question.

[Brook]

Excellent! Glad to hear it.

– Brook

[Brook]

Thanks for marking the answer. I am going to archive this topic.

– Brook

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