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Howdy Emily,
Thanks for sharing all of the details. I was expecting to see a javascript error on your pages, but surprisingly found none. After some investigation I think this is the best way to proceed. We should test if a “conflict” is happening, and if so narrow it down so we can find a fix for it. This guide walks you through how to test for a conflict, and then identify what is conflicting.
Does that all make sense? What’s the result?
Cheers!
– Brook
Howdy Matt,
Sorry this is still giving you trouble.
When the event gets imported into the database the first time it will save with the improper time. Reimporting the event might not correct the time, which could explain why your event in January is the proper time.
I would like to have you try fully deleting a few events from the database. In order to do that we are going to need to past this snippet in your theme’s functions.php file. usually when you delete an iCal imported event it is still hidden inthe database, so that it does not get reimported when you do your next import. This snippet will cause a deleted event to be truly gone, and thus when you run your next import the events will come back.
https://gist.github.com/elimn/13b32fb7763826df78d2
Paste it at the top of your theme’s functions.php file you can replace your theme’s opening <?php tag with that snippet.
With that in place try deleting a few of your problem events, and then reimporting them. Do the correct times show up?
Cheers!
– Brook
Howdy again LMA,
No worries, I don’t mind helping you in this topic. One thing to keep in mind is that with how Event Tickets (Plus) works is that with a recurring event, say something that happens every monday for 8 weeks, a single ticket is for the entire event. This is ideal for courses. You do not need to split up an 8 week course at all, just make it a single recurring event and anyone who pourchases a ticket for one of the days gets a ticket for the entire course.
If you prefer to add a custom field labeled End date though you can. With Events Calendar Pro you can add custom fields in WP-Admin > Events > Settings > Additional Fields.
Does that answer your question? Do you think recurring events would work better for your needs since it is inherintly a single ticket for all 8 weeks of the course?
- Brook
Oh wow, sorry for the hiccup there. It sounds like it is working now.
Now that the 404 is gone were you able to try reimporting those 10 events. Are they the proper time?
Thanks for working with me on this. hopefully we are nearly at a solution for ya.
- Brook
Thanks for the link. So I just tried adding that style to your website and it worked great.
input#EventCurrencySymbol { width: 8em !important; }If you do not see any changes then it is likely that the CSS file you are editing is not being cached, or is not loaded on that page.
Here is the main CSS file for your site. It looks like it combines a few of your CSS files into one minified one. You will want to make sure that the CSS you add is included somewhere in there. After you add the CSS, open that file up and do a Ctrl + F to make sure it is in there. Once you can find it in there, you will see the change reflected.
Does that all make sense?
Cheers!
– Brook
Only fair! Please know we are doing our best, we have been recruiting for months and just brought on a new support individual last week. We’ll keep at it until support times are normalized back to well under 24 hour average.
I am not certain what you mean by “link forwarding” being broken. I do not believe that is an issue we have seen yet. However, we did fix an issue with timestamps being off by a couple of hours in rare scenarios in 4.0.2. So if you upgrade to that version it is likely you will see the timestamp issue go away. Could you elaborate on what the link forwarding issue is?
– Brook
Howdy James. I appreciate the feedback. Perhaps calling it ongoing and upcoming in the docs would clarify.
Thanks for getting back to us and letting us know you’re all set. Cheers!
– Brook
You too Annie. I wish we could have wrapped this topic on a more successful note. Once you do have access to your server again let us know if we can help make those final changes. Or, it’s also possible that similar changes will be part of future updates to Events Calendar Pro as we are still improving that widget based on feedback. So keep an eye out there.
Have a good weekend!
– Brook
Thanks for your understanding! This thread may autoclose before you hear from us again. But we will reopen it as soon as we have an update, and share that with you.
Let me know if you need anything else in the mean time.
- Brook
You’re very welcome. We are obviously sad to see you go, but appreciate you sharing why. I too think that is a feature we can improve on, and probably will within a year. We have a lot of features we’re building right now and literally have a years worth already planned, but as soon as we can this is something I’d like to see us revisit.
Cheers!
– Brook
Howdy mereagency,
That is a new one to me. Thank you for the thorough debugging here. I am going to see about obtaining a copy of Yoast Premium so we can reproduce. We have worked with Joost in the past, so if one or both our plugins will need an update to be compatible, I am confident we will be able to find a resolution.
In the mean time though I do not have a solid fix for you. When you do an iCal import you might need to temporarily disable Yoast premium. 🙁 The above process will take a bit of time due to working with two different teams, Yoast and ours. But what’s it’s done we should have a true fix for you.
That all make sense? Does that answer your questions?
Cheers!
– Brook
Howdy Guys,
Sorry for that thread being closed prematurely. We are refining our process there based on feedback. Definitely don’t mean to inconvenience you.
Good call trying to reimport the calendar. I think that may still be the solution, but we need to do a tiny bit of prep on your site before rerunning the import. Could you try adding this function to your theme’s functions.php file?
https://gist.github.com/elimn/13b32fb7763826df78d2
What that will do is allow you to truly delete iCal events. You can remove it when we are done. With that in place though, can you delete one or more of the events with the timezone shift? Now try running the import again. This should now create some “new” events that are actually the ones you just deleted. Do they have the same problem?
Cheers!
– Brook
Howdy Guys,
Sorry for that thread being closed prematurely. We are refining our process there based on feedback. Definitely don’t mean to inconvenience you.
Good call trying to reimport the calendar. I think that may still be the solution, but we need to do a tiny bit of prep on your site before rerunning the import. Could you try adding this function to your theme’s functions.php file?
https://gist.github.com/elimn/13b32fb7763826df78d2
What that will do is allow you to truly delete iCal events. You can remove it when we are done. With that in place though, can you delete one or more of the events with the timezone shift? Now try running the import again. This should now create some “new” events that are actually the ones you just deleted. Do they have the same problem?
Cheers!
– Brook
Howdy eastridgechurch,
Thanks for reaching out. You have tried some good debugging steps so far, i appreciate your detailing everything.
There are a few things I would like to examine within your system info. Would you mind grabbing your system information and pasting it here? Make sure to use the ‘Set as private reply’ checkbox to protect your private information from the public. You can find the system info by going to WP Admin > Events > Settings, clicking on the “Help” tab, and scrolling down to the ‘System Information’ box. (Or by going to [yoursite]/wp-admin/edit.php?post_type=tribe_events&page=tribe-events-calendar&tab=help) That will give me a lot of extra information to help diagnose the problem.
Also, is the problem site live somewhere that I could see? Mind sharing a link?
Cheers!
– Brook
