Page 68

Forum Replies Created

Viewing 15 posts - 1,006 through 1,020 (of 11,256 total)

← 1 2 3 … 67 68 69 … 749 750 751 →

Author

Posts
March 14, 2016 at 7:55 am in reply to: Importing Events from a specific region without FB-Page access possible #1088446

Brian
Member

Hi,

Thanks for the interest in our plugins. I can answer your questions.

You can import from any public Facebook Page that does not have restrictions such as age or country.

You do not need to be any admin of the Facebook Page to import from it.

Let me know if you have any follow up questions.

Thanks

March 14, 2016 at 7:52 am in reply to: Avada Theme #1088444

Brian
Member

I am glad to see you were able to figure it out.

I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

Thanks!

March 14, 2016 at 7:51 am in reply to: Reoccuring Events #1088442

Brian
Member

Hi,

Thanks for the interest in our plugins. I can answer your questions.

What you are looking for is not possible with our recurrence and ticket systems.

It could be possible, but would involve a significant customization and that is beyond the support we can provide.

Let me know if you have any follow up questions.

Thanks

March 14, 2016 at 7:47 am in reply to: Events Calendar Pro License on Multisite (only 1 sub-site) #1088438

Brian
Member

Hi,

Thanks for using our plugins. I can help out here.

Pro should still be working on a single site even with that message.

Is it still active for you and all the Pro features working? The license key is not needed for the plugin to work only for automatic updates.

The plugin will also work on one mutltisite site and you do not need a multisite license, but the message might remain.

Let me know.

Thanks

March 14, 2016 at 7:44 am in reply to: License key – testdomain #1088437

Brian
Member

I am glad to see you were able to figure it out.

I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

Thanks!

March 14, 2016 at 7:41 am in reply to: How to handle "will call" ticketing? #1088434

Brian
Member

Hi,

Thanks for that.

That makes sense on the Will Call side, however, we do not have a way to send tickets to an admin to print through in WooCommerce so that might be the biggest issue as well as a designation for pick up of tickets.

I cannot think of anyway around that without getting into a customization.

It looks like the customization would involve setting up a Will Call Option and then once selected the tickets are emailed to a staffer instead of the person ordering so that a ticket package could be setup.

Cheers

March 14, 2016 at 7:38 am in reply to: Can't add new Organizer for Community Events #1088433

Brian
Member

I am glad to see you were able to figure it out.

I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

Thanks!

March 14, 2016 at 7:35 am in reply to: Stock count is incorrect #1088431

Brian
Member

Hi,

Thanks for posting here. I can certainly help you here, but we can help you better if you create your own topic in the forum, where we can interact with you one on one. Additionally I am limit in support due to travel and may not be able to respond in a timely manner.

Thanks

March 14, 2016 at 7:30 am in reply to: Tickets not showing after most recent update #1088427

Brian
Member

Hi,

Thanks for the link.

What about the ticket settings for the ticket or tickets not showing from this image here:

March 14, 2016 at 7:26 am in reply to: Fatal Error when editing recurring events #1088421

Brian
Member

Hi John, You either need to downgrade The Events Calendar to 4.0.5 or upgrade Pro to 4.0.7 to resolve this.

March 14, 2016 at 7:24 am in reply to: Can't add new Organizer for Community Events #1088417

Brian
Member

Hi,

I took another look at your site and it appears the script error is gone and the Organizer and rest of the javascript on the page is working.

Did you change anything to fix this?

March 14, 2016 at 7:20 am in reply to: How to hide Powered By #1088413

Brian
Member

Great, glad it helps, I am going to go ahead and close this ticket, but if you need help on this or something else please post a new ticket.

Thanks!

March 14, 2016 at 7:19 am in reply to: Events page (set to 'calendar' URL) is picking up template from 'events' page #1088409

Brian
Member

I am glad to see you were able to figure it out.

Nothing has changed recently here, it might be something to bring up with the theme developer.

I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

Thanks!

March 11, 2016 at 11:55 am in reply to: Can't add new Organizer for Community Events #1087901

Brian
Member

Hi,

I checked out the page and it is a script error causing the issue.

Per our policy I cannot access the admin to do testing there.

So, can you please follow our testing for conflicts guide:

Testing Conflicts With Themes and Other Plugins

And see if that can narrow down the cause of this.

Thanks

March 11, 2016 at 11:51 am in reply to: Export with Emails #1087896

Brian
Member

Hi,

Sorry for the issues you are having. I can help troubleshoot this with you.

I tested this out on my test site and the information exported correctly for me.

I got all these fields with the latest version:

Order
Name
Email
Ticket Type
Ticket Number
Security Code
Check in

I noticed in your product list you have this:

The Events Calendar: WooCommerce Tickets, Events tickets plus.

You should either have The Events Calendar: WooCommerce Tickets active

or you should have

Event Tickets and Event Tickets Plus active.

You should not have both active.

Also, do you have any custom coding that would change the Attendees list?

Let me know.

Thanks
Author

Posts

Viewing 15 posts - 1,006 through 1,020 (of 11,256 total)

← 1 2 3 … 67 68 69 … 749 750 751 →