Stock count is incorrect

[Michael]

The stock count within Event Tickets Plus is incorrect randomly for events. I can’t find a reason behind it, but when checking the stock count within WooCommerce it is correct. So for some reason the number is off within Event Tickets Plus.

Here is an example of an event that has sold 17 of 21 tickets, so 4 should be left. Event Tickets Plus says -13 are available or WooCommerce says 4.

Event Tickets Plus view: http://imgur.com/HChwwmg
WooCommerce event view: http://imgur.com/bca0zF9

Any idea why this is happening? I’m using version 4.0.4 of Event Tickets plus and version 2.5.2 of WooCommerce.

[Brian]

Hi,

Sorry for the issues you are having. I can help troubleshoot this with you.

What does the ticket say on the Attendees page does that match up with WooCommerce there or is the same -4 as the ticket itself in the admin?

Are all the order completed in WooCommerce for this ticket?

What does it say is available on the frontend for this ticket?

Let me know and we can go from here.

Thanks

[Michael]

Thanks for the reply. Things are getting a little more strange. Keep in mind 17 of 21 tickets have been sold. Here’s what I found:

Frontend: 1 ticket left/available
Events stock: -13
WooCommerce stock: 4 (correct)

The backend is also showing 17 of 21 tickets have been ordered and finalized. I appreciate your help resolving this.

[Brian]

Are all the order completed in WooCommerce for this ticket?

[Michael]

Yes, they are.

[Brian]

Ok that is strange it shows -13 in Event Tickets Plus. I have not run into that before.

As a temporary measure have you tried changing that number to 4 and resaving the ticket? That is not ideal, but it could be a temporary fix.

For those tickets too, did you have any refunds or manual orders? Or was everything done through the normal process?

As for stock issues we are revamping the entire system for 4.1 to help better define stock and it includes adding a global stock system per event, which we are working to release later this month.

Let me know and we can go from here.

[Sergey]

Hi
I am having the same problem — actual remaining stock is 2 plus 3 tickets awaiting payment, total number of tickets is 40. Woocommerce shows it all correct. Event Tickets shows “sold 35 of 62” — 35 is correct number of completed orders, not counting 3 not paid, but why the hell total is 62?
When I am trying to edit the ticket, it shows Stock as -11. I tried to change to 2 — just no effect, it remains -11. I tried to get around this and changed to -20 (if it shows additional 22 tickets in stock then I will try to decrease to see 2) — it showed me 35 out of 40 remaining in admin area and Out of stock on event page. And in ticket options stock became -34 :).
Here is a screenshot http://www.screencast.com/t/m9c6TIVJ
And on event page form shows 24 out of 62 available but Woocommerce does not allow to choose more than 2 tickets.

[Brian]

Hi,

Thanks for posting here. I can certainly help you here, but we can help you better if you create your own topic in the forum, where we can interact with you one on one. Additionally I am limit in support due to travel and may not be able to respond in a timely manner.

Thanks

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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