[Brian]

Hello,

I can answer your question.

Unfortunately, it is not possible to add a backslash into the slug.

It maybe possible to do with some customization of the Permalinks, but we do not have a snippet of coding to provide for that.

Let me know if you have any follow up questions.

Thanks

[Brian]

Hi,

Thanks for using out plugins and the interest in our Ticking Plugins.

There is not difference in features from ticking the ticketing plugins.

WooCommerce is the most popular followed by EDD.

It really comes down to what eCommerce system you like using the most as we do not modify the checkout process you should choose the system you like that handles that the best for you.

Let me know if you have any follow up questions.

Thanks

[Brian]

Hi,

Sorry for the issues you are having, I can help troubleshoot them with you.

I took a look at your site and see what you mean.

Does it help to rearrange the widgets? Maybe one is creating a conflict with the widget?

If not can you please run through out Testing for Conflicts Guide:

Testing Conflicts With Themes and Other Plugins

And see if that can help narrow down the issue.

Thanks

[Brian]

Hi,

Thanks for using our plugins. I can try to help you out here.

And you pointed out one of the hardest things about support we so many different themes and plugins it is hard to keep them all compatible and work together to figure out issues.

You are correct there is no Events Calendar Page as it setups the Calendar view in an archive, so there is no Page in the Page area of WordPress.

Anyway, have you tried changing the Events Template in the settings?

Head to this page:

Events > Settings > Display Tab

Then change this setting:

Events Template to Default Page Template

Let me know if that helps get you close to what you are looking for.

Thanks

[Brian]

Sorry if it was not clear the lines of coding not coming from our plugin is everything in that block above. None of that should be there.

You are able to export the other Calendar, because it does not have those lines in the file on the other site.

It looks like that coding being added is coming from NextGen Gallery.

I did a search and found many instances of NextGen causing issues in other plugins.

Looks like it could be NextGen itself or NextGen in combination with a Minify Plugin or Script.

However, there is an example in this thread that may help:

https://wordpress.org/support/topic/nextgen-gallery-and-feed-rss

Thanks

[Brian]

Ok I was able to reproduce the error from your site.

I took a look at the ics file and see the problem.

This coding is being added to the file from some other code:

<!-- ngg_resource_manager_marker --> <div style="display:none">
</div>
<script type="text/javascript">
!function(d,s,id){
var js,fjs=d.getElementsByTagName(s)[0],p=/^http:/.test(d.location)?'http':'https';
if(!d.getElementById(id)){
js=d.createElement(s);
js.id=id;js.src=p+"://platform.twitter.com/widgets.js";
fjs.parentNode.insertBefore(js,fjs);
}
}(document,"script","twitter-wjs");
</script>

<script src="http://stats.wp.com/e-201503.js" type="text/javascript"></script>
<script type="text/javascript">
st_go({v:'ext',j:'1:3.3',blog:'82139790',post:'12185',tz:'1'});
var load_cmc = function(){linktracker_init(82139790,12185,2);};
if ( typeof addLoadEvent != 'undefined' ) addLoadEvent(load_cmc);
else load_cmc();
</script>

Not sure where that is coming from, but preventing that from running on the events pages should fix the issue.

Let me know what you find out.

Thanks

[Brian]

I can try to help get you started.

When you visit this page there is no “Events Template” Setting?

Events > Settings > Display Tab

If not that could be from Enfold theme again.

Also for customizations we offer our themer’s guide to help move templates to your theme where you can customize them.

https://theeventscalendar.com/knowledgebase/themers-guide/

As for moving the Related Events that is being caused by your theme, so not sure how to counter that as it should be below the Venue Details.

If that solution from Enfold did not work, I would contact them and see if they have something new to turn off their coding as that would get you much closer to what you are looking for.

Let know about that event template setting and if you have any other questions and I can try to help out.

Thanks

[Brian]

Great, glad it helps, I am going to go ahead and close this ticket, but if you need help on this or something else please post a new ticket.

Thanks!

[Brian]

Great, glad it helps, I am going to go ahead and close this ticket and update our knowledge base with the fix, but if you need help on this or something else please post a new ticket.

Thanks!

[Brian]

Great, glad it helps, I am going to go ahead and close this ticket, but if you need help on this or something else please post a new ticket.

Thanks!

[Brian]

Hi,

Thanks for using our plugins and sorry for the issues you are having.

Enfold theme adds its own coding that modifies the Event Calendar.

So by default related events are support to be under the Venue Details.

You can turn off the Enfold coding by following what people did in this link:

Enfold 3.0 and Tribe Events Calendar 3.8

As for the sidebar. Please look at this page and follow the steps at the beginning about changing the Events Template:

https://theeventscalendar.com/knowledgebase/stylesheets-and-page-templates/

Usually changing that to Default Page Template will add a sidebar if you theme is setup with one.

Let me know if that helps get it closer to what you are looking for.

[Brian]

Ok thanks for the information.

After seeing your debug log I retested the snippet again it appears a change in 3.8 is causing the issue.

We changed the way methods were called to the correct non-static way and that causes the issue.

Changing this line:

$success = Event_Tickets_PRO::sendEventBriteRequest( ‘event_update’, $parameters, $post_id, true, true, false );</code

to this:

$success = Event_Tickets_PRO::instance()->sendEventBriteRequest( 'event_update', $parameters, $post_id, true, true, false );

Fixed the issue for me.

Does that work for you?

Thanks

[Brian]

I did the same thing too, so no worries 🙂

Glad it is working.

I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic on the forum and we can help you out.

Thanks

[Brian]

Hello,

Sorry for the issues.

We do not have a debug mode for the Facebook Events.

The errors that show up in the Importer usually give a good idea of what is happening and if not you can always ask as you are doing now.

I tried the event you linked and it worked for me.

I tried as well with this username: theatreatlittlewashington

That again worked.

Can you recheck your Facebook APP ID and Secret and verify they are correct.

If they are and you still cannot import events we can try our troubleshooting steps to see if we can find a conflict.

Let me know what you find out and we can go from there.

Thanks

[Brian]

Great, glad it helps, I am going to go ahead and close this ticket, but if you need help on this or something else please post a new ticket.

Thanks!

[Author]

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