Events not importing. How to debug?

[rappnews]

Our Facebook events importer, which had been working fine, has stopped working. We have events set to import twice daily, but I don’t believe they’re being imported at all. When I try to import them manually, the section of the import form that should show the users is missing, and if I put in individual event IDs I get a message that it couldn’t be imported.

Screenshot: http://visitrappahannockva.com/screenshot.jpg
Event that’s not working: https://www.facebook.com/events/1605057896382674
Is there a way to turn on debugging?

[Brian]

Hello,

Sorry for the issues.

We do not have a debug mode for the Facebook Events.

The errors that show up in the Importer usually give a good idea of what is happening and if not you can always ask as you are doing now.

I tried the event you linked and it worked for me.

I tried as well with this username: theatreatlittlewashington

That again worked.

Can you recheck your Facebook APP ID and Secret and verify they are correct.

If they are and you still cannot import events we can try our troubleshooting steps to see if we can find a conflict.

Let me know what you find out and we can go from there.

Thanks

[rappnews]

You’re right — the App ID and Secret had changed and I didn’t realize it. Thanks for your help!

[Brian]

Great, glad it helps, I am going to go ahead and close this ticket, but if you need help on this or something else please post a new ticket.

Thanks!

[Author]

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