Brian

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Viewing 15 posts - 8,641 through 8,655 (of 11,256 total)
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  • in reply to: Set number class registrations #934709
    Brian
    Member

    Hi,

    Thanks for the interest in our plugins.

    We do not have a registration feature on the plugins and do not have a feature to register once and select a set number of events either.

    Our ticketing plugins can be used for single event registration, but are limited in the information they collect from the visitor and generally not used for registration without being customized.

    Let me know if you have any follow up questions.

    Thanks

    in reply to: why are you so slow in adding features? #934708
    Brian
    Member

    Hi,

    Sorry if we appear slow on adding new features. We are working as fast as our resources enable us.

    We spent the better part of the last 6 months improving the performance of the events calendar and were not working on adding any new features. We have since started working on new features and hope to release many new ones in our first release of the year in a couple months.

    Thanks for referencing that post in Uservoice as well and it is something we are still looking to add, but if you take the total votes of 90 that is not even in the top 20 of requested features. We are not ignoring any ones request, but at the same time to reach them all right away would increase the cost of the events calendar beyond what most people are willingly to pay for plugins.

    The only thing I can really say about new features is we are working on many of them now, especially the shortcodes, but unable to release any information about when they might come out until we are done testing and know they will be in the release.

    Let me know if you have any follow up questions.

    Thanks

    in reply to: Single Event Page Display Help #934702
    Brian
    Member

    Hi,

    Thanks for using our plugins. I can try to help you out here.

    It looks like the header is absolutely positioned causing the problem.

    Try this css to change it on the Single Events pages only:

    .single-tribe_events.transparent:not(.photo-scroller-album) #header {
    position: relative;
    }

    Add that css to your theme’s stylesheet or through a plugin such as Simple Custom CSS.

    Let me know if that helps.

    Thanks

    in reply to: Add Registration Form to Ticket Purchase #934696
    Brian
    Member

    Hi,

    Thanks for the interest in WooCommerce Tickets.

    It does not have a registration system built in.

    However, you could use the information from WooCommerce when an order is placed for the registration information. Although, you would only get the information from the person placing the order.

    There maybe a way to add more fields to the checkout process in WooCommerce as well, but it would be outside of our plugin and not something we can support.

    Let me know if you have any follow up questions.

    Thanks

    in reply to: display upcoming and past events #934695
    Brian
    Member

    Hi,

    Sorry for the issues you are having. Do you have a license for Pro and can you sign into and post in our Customer Forums. This is for Pre Sales Questions Only.

    If you are having issue issues with the free version of the Events Calendar please post on the WordPress.org Forum:

    https://wordpress.org/support/plugin/the-events-calendar

    As for the way the calendar is setup it separates Upcoming and Past events and they do not show on the same page.

    That could be possible, but not without a customization, which is beyond the support we can provide.

    Thanks

    in reply to: WooCommerce Gateways and WooCommerce Tickets Plugin #934692
    Brian
    Member

    Hi,

    Thanks for using our plugins. I can try to help out here, but I am limited on supporting customizations.

    I did a search to see if you can change the Payment Gateway on a per product basis and found this article:

    https://wordpress.org/support/topic/restrict-payment-options-based-on-product

    WooCommerce: Restrict payment options based on product

    This one mentions COD itself and might help:

    http://stackoverflow.com/questions/17015173/how-to-hide-payment-method-in-woocommerce-based-on-postal-code

    That is about all we can provide on this, but that should get you more information on how to make this customization.

    Let me know if you have any follow up questions.

    Thanks

    in reply to: Google Maps Not Showing Up #934688
    Brian
    Member

    Hi,

    Sorry for the issues you are having. I can help troubleshoot them with you.

    I took a look at your site and see this error in the console:


    You have included the Google Maps API multiple times on this page. This may cause unexpected errors.
    http://maps.gstatic.com/maps-api-v3/api/js/19/6/main.js
    Line 54

    So looks like another plugin or your theme is also loading the Google Maps API causing the problem.

    You can use our testing for conflicts guide to help narrow down which one and turn it off:

    Testing Conflicts With Themes and Other Plugins

    Let me know what you find out from that and we can go from there.

    Thanks

    Brian
    Member

    Hi Scott,

    Thanks for purchasing our plugins.

    Unfortunately, we do not have a feature with dynamic feeds, beyond rss.

    If you would like to request that feature please head to our UserVoice Page and add your own or upvote that feature as they will increase the chances of it being added to a future version.

    http://tribe.uservoice.com/forums/195723-feature-ideas

    It maybe something that can be done with a customization, but we are unable to help on that for the most part.

    Thanks

    in reply to: Featured Images for Custom Events Template with Categories #934685
    Brian
    Member

    Hi,

    Thanks for using our plugins. I get what you are trying to do.

    You are correct there is no templates for the event categories to edit.

    However, you could check using conditionals if you are on an event category page and display an image that way:

    http://codex.wordpress.org/Function_Reference/is_tax

    The Events Calendar Taxonomy is:

    tribe_events_cat

    Not sure if that taxonomy images works with the Events Calendar Categories, but you could use that with the conditionals to display an image or directly code in your own image too.

    Here is a list of other conditionals for the Events Calendar:

    https://gist.github.com/jo-snips/2415009

    Let me know if you have any follow up questions.

    Thanks

    Brian
    Member

    Hi,

    Thanks for the interest in Pro.

    I can try to help you out here, but for the most part theme compatibility Issues and customizations are beyond the support we can provide.

    We do try to get you started though.

    If you look at our themer’s guide that will show you how you can move and edit files in your theme for the events calendar:

    https://theeventscalendar.com/knowledgebase/themers-guide/

    That can show you where to find the list widget and remove the fields you would not like.

    As for the Month Titles, if they are really large that maybe coming from your theme’s css.

    This is a demo of the Event Calendar and how it should look:

    http://wpshindig.com/events/

    For all of Pro Features please check out this page:

    https://theeventscalendar.com/product/wordpress-events-calendar-pro/

    And for an overview of the widgets please check out here:

    Overview of Calendar Widgets

    Thanks!

    Brian
    Member

    Hi,

    Sorry for the issues you are having.

    I can help troubleshoot this with you.

    It could be the Pro files got corrupted on update and the plugin is no longer active.

    Can you verify it is in the Plugin Section and Active.

    If it is there or not I would recommend deactivating it, deleting it, and uploading the latest version you can download from your account here.

    Let me know what happens after that.

    Thanks

    in reply to: Block A Specific Role to Access the "Add Event" #934675
    Brian
    Member

    Hi,

    Thanks for using our plugins. I can try to help out on your customization.

    It is not possible without significant customization to create a new Add Event Page.

    You could follow our themer’s guide:

    https://theeventscalendar.com/knowledgebase/themers-guide/

    To move the community files and wrap them in a check for a specific role.

    Community Events creates the capabilities itself so any WordPress role can create events using the forms or if you have it set an anonymous user as well. So plugins that would change role capabilities will not help.

    Let me know if you have any follow up questions, but we are limited on support for customizations.

    Thanks

    in reply to: Jetpack's Widget Visibility broken by updating to ECP 3.9.1 #934670
    Brian
    Member

    Hi,

    Sorry for the issues you guys are having.

    So the Visibility Function is showing in the Widget in the Admin, but it is not working on the Front End, correct?

    Does the Visibility function work if there are no Events Calendar Widgets in the widget areas?

    Let me know and we can go from there.

    Thanks

    in reply to: Changing date format in Events Lsit Widget #934651
    Brian
    Member

    Hi,

    Thanks for using our plugins.

    If you move that file to your theme based off the themer’s guide it does not get overwritten on plugin updates. (it would if you overwrote your theme)

    https://theeventscalendar.com/knowledgebase/themers-guide/

    It will look like this in your theme:

    yourtheme/tribe-events/pro/widgets/modules/single-event.php

    Let me know if you have any follow up questions.

    Thanks

    in reply to: User dashboard and Social media links for users #934649
    Brian
    Member

    You could do a check if a user is logged in and then only show the link to them.

    http://codex.wordpress.org/Function_Reference/is_user_logged_in

    Not sure how your theme is setup, but that is one way to do it.

Viewing 15 posts - 8,641 through 8,655 (of 11,256 total)