Brian

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Viewing 15 posts - 7,846 through 7,860 (of 11,256 total)
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  • Brian
    Member

    Hi,

    Thanks for using our plugins. I can help out here and I worked on that thread too.

    The issue was Paypal was returning an error so the Order was not considered paid for. So when it was marked complete it did not reduce the ticket stock.

    If you are having the same issue, please look at some recent Orders and see if the notes show the payment going through for whatever Payment Processor you are using.

    Let me know what you find out.

    Thanks

    in reply to: One-page parallax site #943450
    Brian
    Member

    Hello,

    Thanks for the interest in our plugins.

    Typically a one page site does not work well with our plugin as the Calendar Generates its own archive page to display the calendar and related views.

    You can try out the core version of the Events Calendar for Free and see if it will work for you:

    The Events Calendar

    We are unable to provide help for the most part on theme integration issues, but can try to answer questions.

    Let me know if you have any follow up questions.

    Thanks

    in reply to: Events not showing in Widgets #943447
    Brian
    Member

    I am hopeful we have integration with in the next year for WPML, but cannot give a timeline on when it might happen and something could always push it back too.

    in reply to: Non Profit Organisation #943446
    Brian
    Member

    Hi Jai,

    We do not have a feature to show the attendees list to the attendees.

    If you would like to request that feature please head to our UserVoice Page and add your own or upvote that feature as they will increase the chances of it being added to a future version.

    http://tribe.uservoice.com/forums/195723-feature-ideas

    If you have any other questions please create a new discussion.

    Thanks

    in reply to: Tooltips, the_excerpt() #943405
    Brian
    Member

    Hello,

    The tooltip uses the excerpt, but not the_excerpt.

    The function:

    tribe_events_template_data()

    Is what grabs the data for the tooltip and encodes it.

    That function uses this for the excerpt:

    if ( has_excerpt( $event->ID ) ) {
    $excerpt = $event->post_excerpt;
    } else {
    $excerpt = $event->post_content;
    }

    Found around line 1161 of this file:

    the-events-calendar\public\template-tags\general.php

    You can get some insight on how the tooltip is created by seeing these two pages:

    the-events-calendar\views\month\single-event.php

    the-events-calendar\views\month\tooltip.php

    Let me know if you have any follow up questions.

    Thanks

    in reply to: Return period #943403
    Brian
    Member

    Hi,

    Thanks for the interest in our plugins.

    We offer a 30 Day Refund Period, this articles explains the terms:

    Refund Policy

    in reply to: Preview submitted events #943398
    Brian
    Member

    Hi,

    Thanks for using our plugins.

    We do not have a feature to preview submitted events from the Community Form.

    If you would like to request that feature please head to our UserVoice Page and add your own or upvote that feature as they will increase the chances of it being added to a future version.

    http://tribe.uservoice.com/forums/195723-feature-ideas

    in reply to: Single to multi-site license upgrade #943397
    Brian
    Member

    Yep after you purchase you can go to your account on the site and in the license field click the upgrade button and you can purchase the upgrade minus the initial license cost.

    Here is an article on the Process:

    https://theeventscalendar.com/knowledgebase/upgrading-a-license/

    Here is more articles on how our licenses work:

    https://theeventscalendar.com/knowledgebase-category/install-licenses/

    Let me know if you have any follow up questions.

    Thanks

    in reply to: Events not showing in Widgets #943396
    Brian
    Member

    Yeah unfortunately, there are lots of conflicts between WPML and the Events Calendar and this seems to be one of them.

    We are looking to make our plugin compatible with each other, but it does require a significant rewrite to our plugin to work.

    I do not have a timeline when that might happen and we do not have any coding to help fix issues like this.

    in reply to: See multiple events at one time on the monthly view #943395
    Brian
    Member

    Great, glad it helps, I am going to go ahead and close this ticket, but if you need help on this or something else please post a new ticket.

    Thanks!

    in reply to: Filter Bar Theme Conflict, but What? #943394
    Brian
    Member

    This reply is private.

    in reply to: Filter Bar Theme Conflict, but What? #943345
    Brian
    Member

    The error is still showing for me in Firefox and Chrome.

    In Chrome the error is this:

    Uncaught TypeError: Cannot read property ‘style’ of null

    As long as that error is happening the Filter Bar will not work.

    Changing headers may or may not remove the script it could and should be registered in the functions.php of the theme.

    Does the error go away entirely if you change themes?

    Brian
    Member

    Ok glad one issue is resolved and the tickets are showing.

    The new issue is that I’d like to purchase say two tickets and have two different names entered in for the tickets like my wife and I. Can we do that?

    Unfortunately, that is not a feature of any of our ticketing plugins. We are working to add this feature, but I do not have a timeline for it’s release.

    Also, I noticed if the tickets were free using the EDD plugin, we get a Free Download button instead of add to cart. I presume we change that in EDD settings, right?

    I do not see the Free Download button on my setup it shows Add to Cart, do you have any plugins adding this or a code snippet?

    I saw this article about coding that does this:

    http://sumobi.com/change-button-text-free-downloads-easy-digital-downloads/

    Maybe that is what you are using?

    in reply to: Changing the word ‘events’ to something else #943335
    Brian
    Member

    Hi,

    Thanks for using our plugins. I can see if I can help out there.

    To change events wording have you tried changing the word in Swedish and not in English? Otherwise if it is not working you could use POEdit to change the Swedish Translation file.

    In Week View those numbers are not part of the translation system of the plugin so as you found out that coding will not translate them.

    We have a filter:

    tribe_events_week_get_the_day_display

    That could enable you to write some code to remove the st or th from the numbers.

    Let me know if you have any follow up questions.

    Thanks

    in reply to: Error when adding ACF elements to single event #943325
    Brian
    Member

    Hi,

    Sorry for the issues you are having.

    Unfortunately, there is not much I can do for 3rd party plugin conflicts.

    However, I did try it out and found this coding to work:

    <?php

    $related_posts= get_field('relationship_field_name');

    if( $related_posts): ?>

    <?php endif; ?>

    I did rename $posts to $related_posts from the example, but not sure if that is needed.

    That is from ACF’s example on this page:

    Relationship

    The first example did not work for me, it returned the same results as you did and I think it is caused by the setup_postdata function.

    That should get it working for you.

    Let me know.

    Thanks

Viewing 15 posts - 7,846 through 7,860 (of 11,256 total)