[Brian]

This reply is private.

[Brian]

Great, glad it helps, I am going to go ahead and close this ticket, but if you need help on this or something else please post a new ticket.

Thanks!

[Brian]

Hi,

Thanks for using our plugins. I can help out here.

Does the information in this thread help resolve it for you:

Licensing for sites hosted on Pantheon

Let us know how that works out.

Thanks

[Brian]

Hi,

Thanks for using our plugins. I can help out here.

To request a refund please follow our policy outlined here:

Refund Policy

And we can take care of it. Thanks

[Brian]

Hi Please try again we are having issues with the website and that link should be working now.

Thanks

[Brian]

I am glad to see you were able to figure it out.

I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

Thanks!

[Brian]

Great, glad it helps, I am going to go ahead and close this ticket, but if you need help on this or something else please post a new ticket.

Thanks!

[Brian]

Great, glad it helps, I am going to go ahead and close this ticket, but if you need help on this or something else please post a new ticket.

Thanks!

[Brian]

Hi,

Thanks for using the Events Calendar.

Here on the pre-sales forum, I’m afraid we do not provide technical support. I would ask that you take any technical support questions across to our wordpress.org forum – our staff scan it periodically and other community members may also be able to help out.

The Events Calendar

Thanks again!

[Brian]

Hi,

Thanks for using our plugins. I can help out here.

We do not have a feature to do as you ask and for the most part customizations are beyond the support we can provide per our terms and conditions.

Having said that you might be able to get this shortcode working:

Passster – Password Protect Pages and Content

And then wrap the ticket form in the shortcode.

You can wrap the form following our themer’s guide:

https://theeventscalendar.com/knowledgebase/themers-guide/

https://theeventscalendar.com/knowledgebase/template-overview/

I can try to help answer some questions about this, but for the most part that is about all we can provide.

Let me know though.

Thanks

[Brian]

Hi,

Thanks for using the Events Calendar.

Here on the pre-sales & translation forum, I’m afraid we do not provide support. I would ask that you take any technical support questions across to our wordpress.org forum – our staff scan it periodically and other community members may also be able to help out.

The Events Calendar

Thanks again!

[Brian]

Hi,

Thanks for using our plugins. I can help out here.

WordPress is not always checking for an updates, but if you visit the Update page in the admin it should show there.

Also, you can download the latest version from your account here on theeventscalendar.com

And follow these steps to manually update on your local site:

Manual Updates

That process does not delete or change event data, but it is always a good idea to backup before updating plugins.

Let me know how that works out.

Cheers

[Brian]

Hi,

Thanks for using our plugins. I can help out here.

You can download the latest version from your account here on theeventscalendar.com

And follow these steps to manually update on your local site:

Manual Updates

The plugins to not require the license key to work so you can live it on the live site for automatic updates and then on the dev site just manually update for testing.

Let me know how that works out.

Cheers

[Brian]

Hi,

Sorry for the issues you are having.

Did you follow this guide to setting up Facebook Events:

https://theeventscalendar.com/knowledgebase/new-user-primer-facebook-events/

Otherwise, to request a refund please follow our policy outlined here:

Refund Policy

And we can take care of it. Thanks

[Brian]

This reply is private.

[Author]

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