[Brian]

Hi,

Sorry for the issues you are having.

I can help troubleshoot this with you.

I did take a look at your site and saw that event in the list view.

Is it not showing for you?

Let me know.

Thanks

[Brian]

Hello,

Thanks for bringing this up.

Please check our translation site and see if the translation is in there.

http://translations.theeventscalendar.com/projects

If it is you can download the latest and add it to the plugin on your site.

Or you can add the translation there and we can approve it and get it included.

Cheers

[Brian]

Hi,

Thanks for the interest in WooCommerce Tickets.

I have responded to your questions below.

1. Does the plugin support promo codes?

Yes it supports the WooCommerce Coupons, the tickets are WooCommerce Products with some extra fields.

2. We need to collect accommodation information, can we include additional information as part of the checkout process? Such as accommodation or food related?

Currently all tickets are assigned to the purchaser so if they buy 4 tickets they are all under their name. We do not have the ability to get extra information during the checkout process, but you maybe to use a plugin such as Checkout Manager to do that. https://wordpress.org/plugins/woocommerce-checkout-manager/

3. Is the information being stored as tickets or as customers in the woocommerce backend?

Technically both, there is a order saved in WooCommerce and tickets are generated in the Attendees List Per Event.

I would review our New User Primer for all the features that WooCommerce Ticktets has:

https://theeventscalendar.com/knowledgebase/new-user-primer-woocommerce-tickets/

The features are standard for all our ticketing plugins.

Let me know if you have any follow up questions.

Thanks

[Brian]

Hi,

Sorry for the issues you are having. I can help troubleshoot this with you.

I visited your site and see what you mean.

Not sure of the cause of this can you please run through our testing for conflicts guide:

Testing Conflicts With Themes and Other Plugins

That will help narrow down the source of this and we can go from there.

Let me know what you find out.

Thanks

[Brian]

Hi Again,

Sorry to disappoint, but we do not currently have a Featured Organizer Widget.

If you would like to request that feature please head to our UserVoice Page and add your own or upvote that feature as they will increase the chances of it being added to a future version.

http://tribe.uservoice.com/forums/195723-feature-ideas

Cheers

[Brian]

Hi,

Sorry for the issues. Currently the ajax drops the categories when advancing and show all of them. This is a bug and we are working on fixing it.

In the mean time you could use this coding to disable ajax:

https://gist.github.com/jesseeproductions/e787d5dd5c0e943f172f

Add that to your theme’s functions.php.

Let me know if that helps the issue for now.

Thanks

[Brian]

Hi,

Thanks for the interest in our plugins.

I do not have release notes on the changes, but this was a bug fix and maintenance release and the readme.txt file in each plugin will have the changes made.

Cheers

[Brian]

Hi,

Thanks for using our plugins. I can help out here. I have answered your questions below.

1. Where can I see what users have access to submit events? Or to reset their password? Or delete their user? Or to create a user manually? I would like to have users request access first and then have the admin manually send the login information. How can I accomplish that?

User management is all done by WordPress we do not provide any features to do as you ask as WordPress already does it. If you want users to request access you can create a form for them to request it and then create the account in WordPress.

For more details on access please review our new user primer for Community Events:

New User Primer: Community Events

2. When I to to the community/add URL out of the box, there is an option to login, but not to register as on the demo site. Is there a setting I’m missing?

Nothing is missing from our plugin. You can use WordPress’s registration form and if it is not showing then you have registration turned off in your WordPress settings.

Instead of using WordPress’s form you could use a plugin such as Profile Builder

User Profile Builder – Beautiful User Registration Forms, User Profiles & User Role Editor

3. In our case, each user will be an “organizer” of events. Can I make it so each organizer can only set up events for themselves and not see other organizers as options in the dropdown menu?

The dropdown for organizers and venue includes them all. You can remove the dropdown through a customization of the template in your theme.

Let me know if you have any follow up questions.

Thanks

[Brian]

Hi,

To get started you can modify any of the widgets or widget shortcodes templates by following our themer’s guide:

https://theeventscalendar.com/knowledgebase/themers-guide/

To determine if the tickets are sold out you have to first get the ticket products per event, this query does that:

$query = new WP_Query(
array(
'post_type' => 'product',
'meta_key' => '_tribe_wooticket_for_event',
'meta_value' => $event_id,
'meta_compare' => '=',
'posts_per_page' => - 1,
'fields' => 'ids',
'post_status' => 'publish',
)
);

You will need to make sure you pass the event id to this variable $event_id.

From there you will have to figure out how to determine if it is out of stock, I do not have coding to do that unfortunately.

I would look at our functions and methods in these two files:

\wootickets\src\Tribe\Main.php

\wootickets\src\views\wootickets\tickets.php

And use that to figure out the rest.

I maybe to help answer a specific question or two, but beyond that I am unable to support this much more.

Cheers

[Brian]

No worries, I am glad to see you were able to figure it out.

I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

Thanks!

[Brian]

Sounds Good.

It looks like Event Rocket was just updated to 3.1 and that may have addressed this issue.

Since the issue is related to Event Rocket. I am going to go ahead and close this ticket. Please do not hesitate to create a new ticket with any new issues that come up.

Thanks!

[Brian]

I am glad to see you were able to fix this issue. It could be a bug. I will keep my eye out for it.

Since the issue is resolved I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

Thanks!

[Brian]

You’re Welcome.

I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic on the forum and we can help you out.

Thanks

[Brian]

Great glad it helps.

Closing this out.

[Brian]

Hi,

Sorry for the issues you are having.

I tried to find the source of the css, but there is so many !important declarations that I do not know which is overwriting which.

Not sure where that white semi transparent background is coming from as it does not show up in the developer console.

I can try to take another look if you cannot get it.

Let me know.

Cheers

[Author]

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