[Brian]

Hi,

Thanks for using our plugins. I am looking forward to the new attendee information as well.

I do not have much for the Product Add Ons.

The ticket form is created by this file:

wootickets\src\views\wootickets\tickets.php

You can move that to your theme to edit following our themer’s guide:

https://theeventscalendar.com/knowledgebase/themers-guide/

As much as I would like to help out, I am limited doing much beyond this to help on a customization.

But if you have some specific questions I maybe to help answer them.

Thanks

[Brian]

Hi,

Thanks for using our plugins. I can help out here.

In WooCommerce Tickets the tickets send and the attendees list is updated after an order is completed.

In WooCommerce that is a manual process and not related to credit card processing.

That is the way WooCommerce is built and we follow their standards.

There is this plugin to autocomplete orders if you like to have it setup that way:

https://wordpress.org/plugins/woocommerce-autocomplete-order/

Let me know if that helps you.

Thanks

[Brian]

Hello,

Sorry for the issues you are having with this.

I can help troubleshoot it with you.

Can you please confirm that you are completing the orders and tickets are then not sending.

In WooCommerce tickets the tickets only send after an order is completed. That is the way WooCommerce is built and we follow their standards.

There is this plugin to autocomplete orders if you like to have it setup that way:

https://wordpress.org/plugins/woocommerce-autocomplete-order/

Resending tickets
You can go to any order and in the Order Actions section you can select tickets and resave the order to send them. That will only show once an order is completed I believe.

Let me know about the first part and we can go from here.

Thanks

[Brian]

I am glad to see it is working.

I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

Thanks!

[Brian]

Hi,

Sorry for the issues you are having.

I can help resolve them with you.

Please confirm you are doing all these steps:

1. Enter License Key
2. Get a Valid Message
3. Click Save

If you are still having issues after doing those steps please let me know and we can take the next steps to find the issue here.

Also, you can download the latest version from your account here on theeventscalendar.com and manually update the plugin as well.

Thanks

[Brian]

Hi,

Sorry for the issues you are having.

I can help resolve them with you.

Please confirm you are doing all these steps:

1. Enter License Key
2. Get a Valid Message
3. Click Save

If you are still having issues after doing those steps please let me know and we can take the next steps to find the issue here.

Also, you can download the latest version from your account here on theeventscalendar.com and manually update the plugin as well.

Thanks

[Brian]

Hi,

Sorry for the issues with the obfuscating. I can help troubleshot this with you.

You right that is a little confusing there and not really helpful for non admins. That should actually just show in the admin I believe and is there because if you place emails out in the open spam bots can read them and start sending email to them.

The easiest solution right now is to just hide it, try this css:

#event_organizer.tribe-events-community-details tr td small {
display: none;
}

Add that css to your theme’s stylesheet or through a plugin such as Simple Custom CSS.

I think for obfuscating emails you have to put it directly in the coding and not sure Wordfence can do that.

We have this guide to making email a mailto link:

Link Organizer Email Address to a New Email

You maybe to modify it and use WordPress’s antispambot to obfuscate front end emails.

https://codex.wordpress.org/Function_Reference/antispambot

Let me know if that css works for you.

Thanks

[Brian]

I am glad to see you were able to figure it out.

I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

Thanks!

[Brian]

Hi,

Sorry for the issues on this.

I can help resolve this. The function giving the fatal error, tribe_events_single_event_meta() was deprecated 14 months ago in 3.6 and removed in 3.11.

To fix this you need to update your custom template single-events.php in your theme.

You want to replace:

echo tribe_events_single_event_meta();

with this function:

tribe_get_template_part( 'modules/meta' );

Let me know if that resolves the issue for you.

Thanks

[Brian]

Hi,

Sorry for the issues you are having.

The source code is not useful to dig through to find issues and I am limited in support theme compatibility issues per our terms and conditions.

I would like to take a look though, but it appears you have the site on a localhost.

Is their anyway you can share a link for a copy of the theme and I can load it in a test site? Or have site put onto a staging site somewhere?

Let me know and I can help out from there.

Thanks

[Brian]

Hi,

Sorry for the issues on this.

I can help resolve this. The function giving the fatal error, tribe_events_single_event_meta() was deprecated 14 months ago in 3.6 and removed in 3.11.

To fix this you need to update your custom template single-events.php in your theme.

You want to replace:

echo tribe_events_single_event_meta();

with this function:

tribe_get_template_part( 'modules/meta' );

Let me know if that resolves the issue for you.

Thanks

[Brian]

Hi,

Glad it is moving forward.

You can use that same coding anywhere.

Look through the templates for this function:

<?php echo tribe_get_cost( null, true ); ?>

And replace that with the range function and that should show it.

For single events that function is around line 39 of this template:

the-events-calendar\src\views\single-event.php

Cheers

[Brian]

I am glad to see you were able to fix this issue.

Since the issue is resolved I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

Thanks!

[Brian]

Hi Everyone,

Sorry for the issues.

We have fixed the issue and everything should be up and running now.

Let us know if you are still running into issues.

Cheers

[Brian]

Hi,

Thanks for using WooCommerce Tickets.

We do not have any recommendations for a Point of Sale plugin for WooCommerce.

It is possible one might work with the ticket products if it integrates into WooCommerce, but again we have not tested any and uncertain of compatibility.

Let me know if you have any follow up questions.

Thanks

[Author]

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