The PRO will not upgrade to 3.11

[Jan]

I am not able to upgrade the PRO plugin to 3.11
Have pasted the license several times (after save I get “green” text with valid date up to 2016, but after returning to page the line is blank again ?)

[Brian]

Hi,

Sorry for the issues you are having.

I can help resolve them with you.

Please confirm you are doing all these steps:

1. Enter License Key
2. Get a Valid Message
3. Click Save

If you are still having issues after doing those steps please let me know and we can take the next steps to find the issue here.

Also, you can download the latest version from your account here on theeventscalendar.com and manually update the plugin as well.

Thanks

[sebastienserre]

Hello

i’ve this same problem.
My license key is available until april 2016 and i have an error message:
Désolé, cette clé ne peut pas être utilisée pour d’autres installations. Why am I seeing this message?
“Sorry, you can’t use this key for other installation;”

this is the only one installation I have…. Please help me

[Brian]

Hi sebastienserre,

Thanks for posting here. I can certainly help you here, but we can help you better if you create your own topic in the forum where we interact with you one on one. Also, we encourage you to post on your own topic because every time we post we email the author of the topic.

Having said,

Can you please try removing your license keys from your account on TheEventsCalendar.com and then reactivating them on your site to see if that resolves the issue.

To do that, login to your account and go to My Account > License Keys

Click “Disconnect now” next to all the urls and go to your site and add those license keys back.

Let me know how that works out for you.

Thanks

[sebastienserre]

Great, that’s working.

Many thx for your quick help.

[Brian]

You’re Welcome.

[Jan]

Hello Brian
I have followed you 3 steps many times
I get the Green msg saying it is ok and I have license until June 2016

[Jan]

I have got no more answer. You watched another user and answered him???

[Brian]

Hi,

It may take up to 24 hours for us to respond per our terms and conditions. I was done with my morning pass and had moved on to other things by the time you responded.

Also, you can download the latest version from your account here on theeventscalendar.com and manually update the plugin as well.

If are going through the steps by adding the license and then saving and it is still not saving, then it sounds like a conflict is happening.

Please follow our testing for conflicts for conflicts guide and see if that can help narrow down the issue:

Testing Conflicts With Themes and Other Plugins

Let me know what you find out.

Thanks

[Jan]

After your tip about manually download and upgrade it works fine.
Thank you for your assistance

[Brian]

I am glad to see you were able to figure it out.

I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

Thanks!

[Author]

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