Customers not receiving eticket

[raina malik]

Hi my website is http://www.august14.co.uk I have an event coming up that alot of people are purchasing tcikets for, however they are not receiving etickets.

1. How can I rectify this
2. For people who havnt received tickets how do i send them an eticket now?

Plesae help as Im selling quite a few tickets and worried about this feature. Lots of complaints from customers

[Brian]

Hello,

Sorry for the issues you are having with this.

I can help troubleshoot it with you.

Can you please confirm that you are completing the orders and tickets are then not sending.

In WooCommerce tickets the tickets only send after an order is completed. That is the way WooCommerce is built and we follow their standards.

There is this plugin to autocomplete orders if you like to have it setup that way:

https://wordpress.org/plugins/woocommerce-autocomplete-order/

Resending tickets
You can go to any order and in the Order Actions section you can select tickets and resave the order to send them. That will only show once an order is completed I believe.

Let me know about the first part and we can go from here.

Thanks

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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