[Brian]

Hi,

Thanks for bringing that up.

We usually do a weekly pass on the translation and approve them all at once.

Let me know if you have any follow up questions.

Thanks

[Brian]

Hi,

Thanks for purchasing Pro.

I can help out here.

The plugin is zipped where you download from it other wise it would not work.

So if you try with a different browser does it unzip the file as well after being downloaed?

In most OS’s you can right click the folder and rezip it, do you see that option?

Otherwise you could use FTP and go through your hosting’s cpanel file manage and upload the folder there to the plugins directory.

We also have some notes here that might help:

Installing a WordPress Plugin

Let me know what you find out and we can go from here.

Thanks

[Brian]

How strange.

You could try reinstalling the plugin and seeing if that helps.

Could you also provide a link in a private reply to the spreadsheet and I will see if I can get it to work.

Thanks

[Brian]

Sounds good..

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic on the forum and we can help you out.

Thanks

[Brian]

Hi,

I apologize I missed something in QA and we introduced a bug here.

You can replace the contents of this file:

plugins/events-calendar-pro/src/functions/template-tags/widgets.php

With the coding here:

https://gist.githubusercontent.com/jesseeproductions/1bf79bcf1bc3de55ccee/raw/fe1b82fbedd58c55a95bcf9704cfb82e4266bdd9/widget.php

That will fix the issue until we can release a patch.

Let me know if that works.

Thanks

[Brian]

Hi,

Thanks for using our plugins. I can try to help out here, but I am limited in theme compatibility issues.

I tried to take a look at your site, but cannot access the draft. Can you publish so I can see it?

As for moving the ticketing form we have this guide for that:

https://theeventscalendar.com/knowledgebase/moving-the-ticket-form/

Let me know.

Thanks

[Brian]

Hi Nick,

Thanks for the interest in our plugins.

I can help out.

With Pro with have the Event List Shortcode.

That you can drop in any area that accepts shortcodes to show the the next 3 events.

You can read more about them here:

https://theeventscalendar.com/knowledgebase/pro-widget-shortcodes/

Let me know if you have any follow up questions.

Thanks

[Brian]

Hi,

The events are all stored in the Posts Table.

The default is wp_posts, but it could have a different prefix of wp_ in your site.

I do not have any other steps right now for this.

Can you provide screen shot of the success message you get and also the event list?

Thanks

[Brian]

Hi,

Yeah the Organizer area is on my list to update.

I did help another customer with this coding on that:

Make organizer email required

I looked over the coding and do not see anything that would cause an issue outright with 4.0

I will see about including your coding and mine for the organizers in the guide and test against 4.0 to make sure it all works.

Does that work for you? Do you have what you need now?

Let me know and I can help out more.

Thanks

[Brian]

Hi,

I think it is a good idea to update as in the future we might not have a solution to fix this for an older version. The biggest update was from 3.9 to 3.10, which changed a lot of the structure of the plugin.

If you do not have any custom templates in your theme (yourtheme/tribe-events/) or any other custom functions you should be good to update and it can be as easy as clicking the button.

The data of the plugin should not be changed or the layouts if again you do not have any custom templates.

What is your theme? Some themes do include custom templates if you have not added any.

Also, do you have many recurring events?

Those two are the usual areas something could go wrong in rare instances.

Let me know.

We are releasing 4.0 soon and doing our final testing on it. It might be a good idea to wait until that is out for a couple weeks and update everything then.

Thanks

[Brian]

Hi Robin,

The single-event.php is found here for the month view:

plugins/the-events-calendar/src/views/month/single-event.php

That coding is there at the bottom of the file.

And it should be moved here in your theme to edit:

yourtheme/tribe-events/month/single-event.php

Thanks

[Brian]

Hi,

Thanks for using our plugins. I can help out here.

I have this snippet, which you can add to your theme’s functions.php to redirect the month view to the list view:

https://gist.github.com/jesseeproductions/fc21ce52314f31dc230b

It detects mobile devices using WordPress’s wp_is_mobile so that does include all tablets.

Let me know if that works out.

Thanks

[Brian]

Hi,

Thanks for using our plugins.

Have you tried this coding in this guide to moving the ticket form:

https://theeventscalendar.com/knowledgebase/moving-the-ticket-form/

That is the only method available to do it and I do not see why it would not work still.

I would also encourage you to bring it up with Avada so they can fix it in a future release.

Let me know if it works or not and we can go from here.

Thanks

[Brian]

I also found this from another tutorial and adding this instead of the above snippet to the wp-config.php file might work:

// For non-www domains, remove leading www
$site_server = preg_replace( '#^www\.#', '', $_SERVER['HTTP_HOST'] );

// You're on your own for the yes-www version <span class="wp-smiley wp-emoji wp-emoji-smile" title=":-)">:-)</span>

// Set URLs
define( 'WP_HOME', 'http://'. $site_server );
define( 'WP_SITEURL', 'http://'. $site_server );

This is the guide I found it from.

Tips for Hosting WordPress on Pantheon

Cheers

[Brian]

Hi,

Thanks for using our plugins. I can try to help out here.

I have not run into this issue before.

First the license key is only needed for automatic updates. The plugins will function without a license key.

From that documentation you provide it looks like adding this to the wp-config.php file could resolve the issue:

$_SERVER['SERVER_NAME'] = $_SERVER['HTTP_HOST'];

Have you tried that?

Let me know and we can go from here.

Thanks

[Author]

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