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Hi, Kristin. We’ve had numerous reports of issues from users running Headway as their theme. Here are a couple of other threads you can look at for reference: Rolled back, page width errors and Monthly view missing…many problems-would like to reinsall..
Unfortunately, we can only offer very limited support for integration with Headway. I would recommend you contact them directly for support. If there’s any additional documentation we can provide to help, please let us know.
Hi, Jared. I just wanted to let you know that we haven’t forgotten about this. Unfortunately, we still don’t have a solution for you.
As soon as I have anything to report, I’ll update this thread. Thanks for your patience!
Hi, timelesstime. I just wanted to let you know that we haven’t forgotten about you. We’re looking into a solution, but don’t have one for you yet.
I’ll let you know when we have something for you. Thanks for your patience!
Hi, nicolapenacultural. Since you reported that your issue was resolved in your other thread, I’m guessing that it’s resolved here, too.
If you wouldn’t mind, we’d appreciate an update from you just so that we know for sure that you’re back in business. If we don’t hear anything, I’ll be closing this thread next week.
Thanks!
Hello, again. Since we’ve resolved the initial issue that started this thread, I’m going to go ahead and close this topic.
@blackswantemple, if you’d like help troubleshooting your issue, please start a new thread and reference this one.Thanks, everyone!
Hi, Deborah. I hope that no news is good news, and you’ve found the solution since last you posted.
Since it’s been some time since we last heard from you, I’m going to close this thread now. Please feel free to start a new one if you’d like to troubleshoot this further.
Thanks!
Hi, folks. Sorry to hear that you’re still having this issue. I was able to see the behavior you’re referencing by going to Thomas’s site.
It looks like this is an issue that other people are experiencing with the API, as shown in this thread on the Google forums. On the other hand, if it were something wrong with our code, I’d expect all of our users to see this problem.
Have you tried switching to TwentyTwelve with all other plugins disabled? If so, does that resolve the issue?
I’m thinking this may have something to do with a conflict with some other plugin or theme that’s installed.
Thanks!
Fantastic! I’m so glad to hear that you’re back in business, Tom.
I’m going to close the thread, but please feel free to start a new topic if anything else comes up.
Thanks for being a TEC user!
Hi, Tom. Is it possible that you have the wrong country selected for your event. This looks to me like it believes you’re in the US, rather than the UK.
That’s great news, trevellyan. Thanks for confirming.
I’m going to close this thread now, but please feel free to start a new one if anything else comes up.
Happy to be of assistance!
I’m going to close this thread now, but please feel free to start a new one if something else comes up. Thanks!
Great! We’ll go ahead and close this thread now. If there’s anything else we can do to help, please start a new topic.
Thanks for being a TEC user!
Hi, mellowvision. It really sounds like a frustrating situation for you. Unfortunately, a lot of this is a part of WooCommerce, and something that we don’t actually have control over from within our plugin.
I’m going to go through and try to hit your list one at a time:
1. Sometimes, depending on the payment method, WooCommerce requires you to go in and mark the transaction as “Completed” before it increments the stock and issues the ticket. The idea behind this is that if someone is sending you a check, you won’t want to issue them a ticket until you actually confirm that they have sent you a check.
This is part of WooCommerce and not something that we have control over. There is a third-party developer that, I believe, has a solution to automate part of this. You can check out their site if you’re interested: http://www.skyverge.com/
2. I’m sorry that the way recurrence works is so cumbersome. We really are working on it, but it’s such a paradigm shift that it’s a tremendous effort to make the change and then make sure we haven’t broken anything else in the process. Please rest assured that it is something we’re actively working on, we just don’t have a release date for it, and it won’t be in the next release.
That said, would it be possible for you to just offer one ticket linked to first event of the series, and then use that to have parents pay for the whole series?
3. (Please see #2.)
4. This is, once again, part of the WooCommerce functionality. The rationale here is that just because you’ve given someone a refund for something, it doesn’t necessarily follow that the item goes back into your stock. My understanding is that this is the way it is with WooCommerce, but you may want to get in touch with them directly to see if they have a solution.
5. This is a tricky one. Could it be resolved with having a “series” ticket available for the first session?
6. Maybe you could advise people to put it in the “Order Notes” section at checkout.
7. As far as an upsell is concerned, the only thing I can think of is adding something to the email in the WooCommerce settings.
It’s not an ideal solution either, but you could consider looking at Eventbrite for event registration. In some ways, it’s more suited to your needs (with getting attendee info for each ticket), but in other ways (cumbersome handling of recurring events), it’s not really the right fit.
We’re happy to do what we can to help you succeed. Unfortunately, a lot of this is really outside the scope of WooCommerce Tickets and TEC.
Please let me know if you have any thoughts about my feedback to you. Hopefully, it helps a little.
