Server Error when saving event

[John]

I have a client who utilizes a great deal of HTML in his Eventbrite descriptions (see: http://cloud.anchr.in/QkrE). Once an event is imported, no changes can be made/saved without throwing a 500 Server Error (see log: http://cloud.anchr.in/QkqG). If I remove this content from the editor, the post will save successfully.

I’ve just upgraded all three plugins to the latest versions. Please let me know if any other information would be helpful.

[Kelly]

Hi, Jared. Thanks for doing so much troubleshooting on your end. That really helps.

This issue with HTML being improperly passed to Eventbrite is definitely on our radar, and we’re working on a solution. If we can get you a snippet that will resolve it before the fix makes it to our published release, I’ll be in touch.

[Kelly]

Hi, Jared. I just wanted to let you know that we haven’t forgotten about this. Unfortunately, we still don’t have a solution for you.

As soon as I have anything to report, I’ll update this thread. Thanks for your patience!

[Kelly]

Hello again, Jared. Unfortunately, it looks like there’s not a quick fix for this outside of our normal release cycle. Please know that it’s a high-priority bug for us, and we’ll be rolling it into an upcoming release.

[Kelly]

Hi, Jared. This is just a quick shout to let you know that we will be rolling out a fix for this issue in our next maintenance release, due out later this week.

If for some reason, you’re still experiencing the issue, please let us know in a new forum thread.

Thanks so much for your patience!

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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