[Barry]

OK, well in that case I’ll close this thread – but if you do find this resurrects itself (and better yet if you can replicate it in a testing or staging environment where we might be able to see it and “dig around” without fear of disrupting the live site) that would be great although, hopefully, this problem will not return 🙂

Thanks again for your understanding and support.

[Barry]

Hi Christopher,

I’m not familiar with Roots (and I’m not sure many of the team are) so there could a limit to how much support we can offer here.

However! We do have a number of conditionals that you might use in the config array that could be useful here or you might even combine them into a single function to essentially form a new “conditional tag”:

https://gist.github.com/jo-snips/2415009

Does that help/give you any ideas to take this forward?

[Barry]

Hi twentwatchers,

We’d love to help with this as we appreciate that Genesis is a popular theme – but please understand it is also just one of many we need to support and I’m going to have to ask a few more questions to get a better handle on this.

The “Standard Page Template” does not use the Standard Template from my theme.

If I visit Events > Settings > Display and change the setting to Default Page Template then, using just Genesis and no child theme, the output is basically the same for event pages as for any other page (where the template is also set to Default Template) – I do see that the .page-template-default body class is missing and that may have ramifications in some child themes for overall styling.

Beyond that though is there anything else “missing” in this setup?

Is there ANY way to get it to use the default? IE: not having #tribe-events-pg-template but using the normal stuff that I get from genesis?

As far as I understand things that is in use only if you are using the Default Events Template – so options here include changing this to the Default Page Template (as above) or else overriding it and customizing it – see our Themer’s Guide for an overview of this.

Also – and I could be wrong as I haven’t done a huge amount of work with Genesis, but – theoretically I don’t see why you couldn’t override The Events Calendar’s default-template.php and replace it with a something close in concept to Genesis’s default page-archive.php template, where a set of actions/filters are used to implement any tweaks that might be required followed by a single genesis() call to build the template itself.

Wouldn’t that pretty much meet want you laid out here?:

MY WISH: I would REALLY love to use my default Genesis page template and add the event information with hooks.

Do let me know if that’s way off-beam and we can take another look.

Thanks for your patience – and your support 🙂

[Barry]

Hi Robin, sorry first of all for the long delay in responding – we’ve been overwhelmed with support queries in the last couple of weeks and that has regrettably slowed our response times by quite a bit.

Can I confirm firstly if you still need assistance here and secondly – if you do – do you still find this is restricted to events in a particular category? Are you unable to replicate the problem in any other categories whatsoever?

[Barry]

Thanks Adam, I can indeed see that and will get this to our dev team as soon as possible.

[Barry]

When you mention fixes I suppose you are referring to the latest Events Calendar 3.0.3 and WooTickets 3.0.2?

Yes 🙂

I was happy to upgraded to the above latest versions and the tickets are still not showing on the events page (and after reading the forums here I don’t think I am alone)

Right now I think this may be specific to your installation. There are indeed many threads about this issue but I believe (at least at time of writing) they were all created prior to the fix going out.

Since the suggested fixes did not work for you – yet seemed to work for the overwhelming majority of users – that also suggests this may be an issue specific to your installation.

So, as a matter of good housekeeping and to avoid any confusion, please do create a new thread and include details of your event and ticket (if you could link us to a screenshot showing the ticket start and end sale dates, inventory and so on that would be especially useful).

Thanks!

[Barry]

What can I do about the calendar that’s too wide?

It’s width is due to style rules from your theme “leaking” through. To counter this can you follow the directions in our themer’s guide and add a tribe-events.css stylesheet to your theme (this would go inside wp-content/themes/YOURTHEME/tribe-events) and add the following rules:

.tribe-mini-calendar td,
.tribe-mini-calendar th {
padding: 0px;
}

Alternatively, try placing those same rules at the bottom of your theme’s stylesheet (or wherever your theme vendor recommends you place CSS customizations).

Does that help with the width issue first of all?

[Barry]

This reply is private.

[Barry]

Thanks for providing those details. Again, I seem unable to replicate the problem – here’s what I did:

• I logged in and created a new event beginning October 19 and recurring every week with the final event on November 9
• I’ll share a link to that test event in a private message below (so as not to expose your URL publicly) – once you’ve reviewed it of course do feel free to delete it
• The event was published and the dates were as expected – they did not all change to the same date
• I edited the event by adding more information to the description – again there was no problem, the dates remained extant

Though I did not wish to leave test data on your site unnecessarily I felt it was important you review it along with the above steps in order to determine if we had misunderstood anything on our side.

What I’m trying to say is, again, no developers who may know a bit more have responded yet. Case in point: you mentioned there’s a ticket for Jessica since 7/31 but I don’t see her here responding.

I can understand your confusion and frustration on this point, but the fact that we are involving a member of the dev team does not always mean they are going to enter the thread directly (and most often they do not).

Right now I feel we should focus on establishing a solid understanding of how to replicate the problem – especially now that I have found I can’t replicate this even on your own site. It’s entirely possible that’s because I’m misunderstanding your description and directions – so we should definitely clear that up first of all.

Thanks – I’m confident we’re moving closer to a solution.

[Barry]

There was a problem with some themes including Canvas that I believe has been resolved in the latest release … can you confirm if you have indeed updated (to Events Calendar PRO 3.0.5 and The Events Calendar 3.0.3)?

[Barry]

Hi sdshields,

I took a quick look and couldn’t immediately identify the problem you have described; can you confirm if there’s still a problem here or if you managed to resolve this?

Thanks!

[Barry]

Regarding screenshots, definitely do upload them either to your WP site or a service like Dropbox or Droplr then share the link here – if you prefer, you can use our private reply facility.

[Barry]

Hi Mauricio,

We’ve continued to fix and tweak things to make the platform as stable as possible. Can you confirm in the first instance that you’ve updated to our latest releases?

A longer time than usual has passed before we were able to get back to you – please accept our apologies for that – we’ve simply been inundated with support requests but will certainly do our best to get you on track here.

[Barry]

Have you tried changing the template setting in Events > Settings > Display (or Events > Settings > Template if you are still using 2.0.11)? You might want to try playing around with that setting a little.

If you need further help could you also confirm if you have made the jump to our 3.x series? Certainly going forward from this point the amount of support we will be able to offer for 2.0.11 and older releases is going to diminish, as we focus on and build our resources around 3.x – so updating would definitely be a good thing in that regard, plus it has many fantastic new features 🙂

[Barry]

Hi Rich,

Sorry in turn for the further delay on our end.

Sadly Jonah has left the team 🙁 and so I’m going to jump in here – what I want to note though is that there is probably a limit to how far we can help with this since it is after all a custom development issue (and right now the reality is we’re really pressed with support requests).

A couple of ideas, though, in no particular order:

* Could you try setting eventDisplay to custom
* Can you try using tribe_get_event_link() instead of the_permalink() to render the link

[Author]

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