Errors on all event pages

[granatdesign]

I’m having a serious issue with the tickets.
First off, I’m getting some kind of error on ALL of the event pages (bottom of page)
here’s a link of one of them:
http://paletteandpaint.com/event/public-session-25-2/
here’s warnings:
Warning: include(/home/granat/public_html/paletteandpaint.com/wp-content/plugins/wootickets/views/wootickets/tickets.php) [function.include]: failed to open stream: No such file or directory in /home/granat/public_html/paletteandpaint.com/wp-content/plugins/wootickets/classes/class-wootickets.php on line 423

Warning: include() [function.include]: Failed opening ‘/home/granat/public_html/paletteandpaint.com/wp-content/plugins/wootickets/views/wootickets/tickets.php’ for inclusion (include_path=’.:/usr/lib/php:/usr/local/lib/php’) in /home/granat/public_html/paletteandpaint.com/wp-content/plugins/wootickets/classes/class-wootickets.php on line 423

seems like woocommerce is not recognizing wootickets plugin??

Please help asap. Client is freaking out

thx
-matt

[granatdesign]

ok, just went and replaced the “update” with the previous version and at least it is working now… think there are still some bugs.. 🙂

[Barry]

Hi Matt,

Sorry you didn’t have a smooth experience there.

It rather sounds like some files were missing from the plugin directory. If you want to give updating another spin, please ensure all Modern Tribe plugins are updated and are in synch (you can’t leave one behind at version 2.0.11 for instance – so please do observe any notices to that effect that display in the plugin admin page) and perhaps even handle the update manually by FTP – just in case an unpacking error meant some files were dropped.

[ben099]

Hi Barry. I am facing the same error as granatdesign. As you suggested in your former post i uploaded Version 3.0.2 of Events Calendar and Version 3.0.1 of Wootickets via FTP. Even with all other plugins deactivated and Twenty Ten or Twenty Eleven activated this error occurs. With the previous versions, everything worked fine! Your help is highly appreciated. Cheers, ben099

Warning: include(/home/httpd/vhosts/domainname.com/httpdocs/wp-content/plugins/wootickets/views/wootickets/tickets.php) [function.include]: failed to open stream: No such file or directory in /home/httpd/vhosts/domainname.com/httpdocs/wp-content/plugins/wootickets/classes/class-wootickets.php on line 423

Warning: include() [function.include]: Failed opening ‘/home/httpd/vhosts/domainname.com/httpdocs/wp-content/plugins/wootickets/views/wootickets/tickets.php’ for inclusion (include_path=’.:/usr/share/pear:/usr/share/php’) in /home/httpd/vhosts/domainname.com/httpdocs/wp-content/plugins/wootickets/classes/class-wootickets.php on line 423

[Sean Mulkerrin]

Me too, I’m getting exactly the same problem. Downgraded 3.0 and works fine – there;s clearly a bug here as there’s lots of people complaining about it.

[Barry]

OK, I can see this problem now – thanks for your reports and please be patient while we look into this: I will update you as soon as I can.

[Barry]

So this is indeed a bug in the latest version and we’ll fix it as soon as we can. In the meantime, to get things going again, there are two ways you can resolve this. Probably the best approach is as follows:

• Create a subdirectory called tribe-events within your theme directory
• Create a subdirectory within that called wootickets
• Copy plugins/wootickets/views/tickets.php and place it in that new directory, so that you have a duplicate at your-theme/tribe-events/wootickets/tickets.php

Alternatively, if that isn’t possible for some reason, you could drop this snippet into your theme’s functions.php file (then remove it once a definitive fix arrives in a future release).

Hopefully by using one of the two approaches everyone is able to keep things operating smoothly – but please don’t hesitate to let me know if you have difficulties implementing them.

Thanks for your continued support and apologies for the disruption this has caused.

[Patrick Moore]

Copying the tickets.php file worked just fine for me, thanks.

[Barry]

Excellent! We hope to get the fix included in one of our upcoming maintenance releases.

[mcutlerwelsh]

Hi Barry. Thanks. I can report that the snippet pasted into functions.php just worked for me (running on Woo MyStile theme), for http://www.gotogirld.co.nz. Please keep us updated as to when fix is in place an I need to remove this code.
Cheers,
Matthew Cutler-Welsh

[Barry]

Definitely, thanks Matthew.

Both strategies should theoretically carry on smoothly and not impede or be impeded by the fix when it does arrive, but it would certainly be best to remove it as a matter of good housekeeping so I’ll certainly update the thread at that point.

[Max]

It worked when I copy pasted! Just to be clear, I first misunderstood and put the tribe-events subdirectory in my actual “theme” folder (not IN MY THEME’S FOLDER, see the difference? haha). Once I figured it out, it worked perfectly. THANKS FOR YOUR HELP!

[Barry]

Glad you’re sorted – it does indeed need to go in the actual theme folder rather than the themes folder. So, just in case anyone else hits the same hurdle, this would be wrong:

wp-content/themes/tribe-events/wootickets/tickets.php

Whereas this would be correct, assuming for the sake of example your theme was called “Amazing Theme”:

wp-content/themes/amazing-theme/tribe-events/wootickets/tickets.php

I hope that clarifies – and thanks again to everyone for your support and patience while we work through this bug.

[George]

Hey Guys, I seem to have fallen back into the trap again. Before I was running The Events calendar 3.0.2 and WooTickets 3.0. This was a working combination for me; having already tried copying the tickets.php as advised and it failed to work. Unfortunately this morning I upgraded to WordPress 2.6 and my WooTicket combination stopped displaying tickets on the events page! I tried upgrading to the following combinations WooTickets 3.0.1 and The Events calendar 3.0.2, Even tried duplicating tickets.php or code snipet as per Barry’s instructions, also tried upgrading to The Events calendar 3.0.3, WooTickets 3.0.2 but all failed to display the tickets!! IS WHAT CAN I DO IF I DON’T WANT TO DOWNGRADE WORDPRESS?

[George]

Sorry, Correction in my post above…. I Upgraded to WordPress 3.6 not 2.6 as stated.

[Author]

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