[Barry]

Hi Seth,

Can you confirm that your stylesheet (in your theme’s tribe-events/pro directory) is indeed called tribe-events-pro.css? If for any reason that’s not working you could also try adding those rules to tribe-events.css (which should live in your theme’s tribe-events directory).

Does that help?

[Barry]

Hi burntcorkmedia,

I’m going to move this across to our WooCommerce Tickets forum first of all.

Can you tell me more about your setup? What payment gateway are you using for instance / can you replicate the same problem (for testing purposes) when accepting an order paid for by cheque?

[Barry]

Excellent!

[Barry]

Hi Jamie – I’m going to move this across to our Community Events forum so you can get help from our expert 🙂

[Barry]

Hi Shaun,

We don’t have a step-by-step guide to this I’m afraid – the changes were significant enough that it isn’t going to be a case of replace x with y in all cases – but we have updated our themer’s guide and other resources.

It’s probably easiest to start with a “blank canvas” using the default templates then start adding back your customizations. If you get stuck on any specific issues definitely feel free to create threads about them: depending on the nature of what you’re doing there may be limits to how far we can help – but even if we can just prod you in the right direction we will be happy to do so 🙂

Sorry for any inconvenience this caused you – overall though I think the new structure will add a lot of flexibility and perhaps even make it easier to efficiently customize many areas.

[Barry]

Do the products (tickets) have sufficient inventory? Are you able to share a screenshot of your ticket settings (from within the event editor – basically where you specify the start/stop sale dates, stock and SKU etc)?

Though you can’t upload directly to the forum you should be able to provide a link to an image shared on Droplr, Dropbox, some similar service or simply an image uploaded to your own WP site.

[Barry]

Hi Grégoire: would this version work for you?

[Barry]

Hi Grégoire,

Could you share your functions.php code (just so I can check if there was any problem in how you added Jessica’s code) via Pastebin or Gist or some similar service?

Thanks!

[Barry]

Hi marktimemedia,

There is indeed a bug and we’ve just fixed it though that fix probably won’t be rolled out until the next maintenance release is ready – the best thing to do in the meantime in your live/production site is turn off the display of errors.

I know you’ve tried to do that by setting WP_DEBUG to false so if that doesn’t help you could also try changing the display_errors property in your php.ini file (please ask your host if you are unsure, however – some will let you override this and others will prefer changes are added to .htaccess or there may be some other specific way to do this).

Do you feel confident in terms of editing code? Though we normally would not recommend editing core plugin code in this case the fix will be included in the next update in any case so as long as you take normal precautions (back up your site, and particularly the file you edit first of all!) you should be good:

* Open up wootickets/classes/class-wootickets.php
* Go to line 100
* Find the piece of text reading ‘handle_delete_product’
* Change the word product to post
* It should now read ‘handle_delete_post’

[Barry]

Would it work for you to override and customize the tickets.php template and then achieve this by using one of the WooCommerce shortcodes? You can embed these in other templates for instance by using WordPress’s do_shortcode() function.

[Barry]

No problem at all, thank you for checking in with the final solution – could definitely be useful for others here 🙂

[Barry]

OK – great 🙂

[Barry]

OK, thanks for clarifying – in that case it sounds like it could indeed be tied to the problem we found in that WordPress’s date/time settings seem to be ignored in some situations. Do you know what your server date/time settings are and do you have the ability to change them? I appreciate that isn’t feasible in every hosting environment, but if you can it may help here.

[Barry]

We’re happy to log in and take a look in some cases but really only if all else fails, since we don’t want to do anything that would disrupt your site.

Can you share the theme instead – by making it available as a .zip for download? You could for instance share a Droplr or Dropbox link, or else upload it to your WP site and provide the link (as a private reply if you prefer) that way.

Thanks!

[Barry]

Hi chirocare – I’m sorry to hear that but can I ask you to post your own thread? If you could also share the source code that would be great.

[Author]

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