[Barry]

OK. We have indeed seen something similar (albeit in a UK context) with a lack of results for the major city of Birmingham. I’m afraid that we’re really at the mercy of Google here – it isn’t clear why these apparent gaps exist or if they might be temporary.

[Barry]

Thanks highasp.

Based on what was said in https://tri.be/support/forums/topic/november-events-not-showing-in-month-view/, I thought this was going to be fixed

I don’t believe this is quite the same problem. I wonder though if you would be able to install a fresh copy of WordPress (in a subdirectory for instance), set up only our plugins and see if you can replicate this under those conditions?

I’d be interested to know if you can – that might indicate it’s an environmental problem in nature – or if you can’t if you can start adding all the various components that are present on your live site and uncover a conflict that way?

I appreciate this is similar in nature to the basic troubleshooting steps you have covered already, but approaching from this angle may help us to find the root cause.

[Barry]

They look pretty close in colour and gradient to me, Jaki. I’m not sure at this level there is much more we can help with – you’d basically just need to spend time fine tuning things if you feel it’s necessary.

Seems pretty close to …

[Barry]

Hi Ken: we’re going to take a look but will need to fire up a copy of eShop to do so. Realistically that may not be today but we should certainly be able to update you with our findings later this week.

Thanks for your patience while we look into this!

[Barry]

Hi brentmorton,

We’ll certainly investigate this one further and see what we can come up with. We are however at the mercy of widely differing email clients which each have their own quirks and behaviours, so there may be no silver bullet for this particular problem – but we’ll certainly see what we can do.

Thanks!

[Barry]

Thanks John: a bug in the template, certainly – that particular setting is stored as a boolean value and if you have enabled the Show Comments setting it ought to return a boolean value of true. The circumstances in which it might return ‘no’ are very limited indeed and we’ll certainly correct this.

In the meantime, you could safely override that template (following the instructions in our Themer’s Guide) and change that particular line to:

<?php if( get_post_type() == TribeEvents::POSTTYPE && tribe_get_option( 'showComments', false ) ) { comments_template(); } ?>

Does that help at all? We will of course strive to get this fixed in one of our next maintenance releases.

[Barry]

Apologies for the delay Tony. Unfortunately the forum didn’t flag up the fact that you had replied.

I have no problem creating a new venue with only a name and no geographic information, I’m unsure why you are experiencing something other than this.

I do see you noted that you tried deactivating all other plugins and switching to a default, unmodified theme – can you confirm if that impacted on what you are seeing (ie, were you able to create a venue without specific street/city/country details under those conditions)?

Thanks!

[Barry]

Thanks Karen: bear with us while we look into this.

[Barry]

Hi Joel,

There are a few ways of approaching this. One would be a simple bit of string manipulation which you could do with a snippet like this (which might be added to your theme’s functions.php file). Alternatively you could dig into the workings of the Tribe Meta Factory if you preferred.

Hope that gives you some ideas 🙂

[Barry]

Unfortunately I don’t believe you can search by state or country, you would need to enter a city name like “Perth” and you would hopefully see “Perth WA, Australia” as one of the options.

We do invite and encourage feature requests, though, so if this is important to you please do post a request and we’ll certainly consider it, within the constraints of Google’s mapping and geolocation APIs of course.

For your other issues (categories, template selection etc) please create separate issues as we very much prefer to stick to one issue per thread.

Thanks!

[Barry]

This is indeed new – and deliberate.

Previously events were integrated into the main blog stream by date published, however a number of users complained that if for example an event was published well in advance it would never surface on the main blog page. So, in response to that feedback, this behaviour was modified.

You could try adding this snippet to your theme’s functions.php file (you can probably omit the opening <?php tag though) to bring about the previous behaviour.

Does that help at all?

[Barry]

Hi everyone, could I ask each of you to post your System Information (as provided in the Events → Help admin screen)? We have seen reports of this before and are actively investigating, so any further information would definitely be appreciated.

[Barry]

I’m afraid our support for recurring events does not currently extend to setting different days to different times, but you can certainly add your voice to any suitable existing feature requests or create a new one:

http://tribe.uservoice.com

Thanks!

[Barry]

Hi Glenn: try editing the event relating to the first date in the series – ensure the recurrence pattern details are still accurate (amend them if needs be) and try updating from there (apply to all).

Does that help?

[Barry]

Hi James – unfortunately there is not a lot we can do to help here. We have tightened our code up as much as we can to tolerate situations like this, but ultimately it comes down to Google. Many environs and placenames around Birmingham (and indeed other locations across the UK) return the correct result – so why Birmingham itself does not is a bit of a mystery.

As you also have events outside of the UK I’m afraid there is not much else we can do to help (such as clamping things down to UK results only).

Sorry we can’t do more, but I hope that at least explains where the problem is stemming from – Google Maps, in this instance.

[Author]

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