[Barry]

Hi: that’s certainly possible – but it would be something you’d need to implement as a customization at this time.

Our attendee list is basically built on top of the WP_List_Table class and so if you’re familiar with WordPress development (and specifically that aspect of WP development) you might be able to explore the relevant actions and filters available there.

Beyond that, we’re absolutely open to new feature requests if you’d like to post one.

Thanks!

[Barry]

Hi webdesign309,

That’s definitely going to be frustrating and we’d love to help – however, I’d like to note first of all this is the first time I recall someone raising this specific issue and I’m curious as to why it would happen only for this particular deployment of our plugins (I’m correct in understanding this is not something you can replicate)?

I looked at just one of these processes and found that 2 plugins where causing a loop that did not allow the apache2 process to die properly.

Do you or does your client maintain a duplicate site for testing purposes that lives in an otherwise identical hosting environment and can this be replicated there, with no other plugins activated and only a default, unmodified theme? Are certain levels of traffic necessary to trigger these “loops”?

Thanks!

[Barry]

Hi – great question!

This is really something WooCommerce (the underlying ecommerce engine) controls rather than WooCommerce Tickets, but they do have some useful docs over on their own site you might be interested in. Please see:

https://theeventscalendar.com/autocomplete-orders/

I hope that helps 🙂

[Barry]

Right now I’m afraid there is no particularly better way of doing this built in to the plugin, but we’re always open to new feature requests if you’d like to post one.

Thanks!

[Barry]

Hi Kimco,

These are probably two separate issues, let’s deal with one at a time.

I set up paypal as the only payment solution for automated payment. But I always have to press the action “complete” in woocommerces order. (I would not have to press the action “complete” in orders, i would like the ticket to be sent automatically.) how to do it please ?

This is expected behaviour and is something WooCommerce controls (rather than being a facet of WooCommerce Tickets). Take a look here, though, as the WooCommerce docs do contain a workaround for this.

No ticket is sent. don’t understand why.

If nothing is sent even after orders are marked complete that is definitely going to be problematic. Can you confirm if all other emails (such as order receipts or even WordPress-generated emails like password reset notifications) are being sent?

[Barry]

Hi phatwp,

That tutorial still looks ok to me. Where did you place your customization?

result for me = nothing

Can you confirm what you mean by this? Do you mean the widget stopped displaying altogether, or that the expected change (of removing the calendar grid) didn’t happen?

 

[Barry]

Yes it is!

Normally this page can be found at example.com/events/past/ however those slugs may vary according to your settings/language preferences.

Does that help at all?

[Barry]

Hi Tracy, thanks for considering our plugins.

The client has no need for a calendar, just the page(s) to purchase tickets. In the screencast, I saw links on the ticket page that took the user back to the Event Calendar. Would I be able to remove those? Can I even use this without having the calendar on my site?

Yes, it’s possible to buy the tickets via regular product pages (though a minor piece of customization work would be involved – see this recent thread which is relevant).

In terms of removing the calendar there is no setting built in to let you do this as it runs somewhat contrary to what most people want the calendar for, but you could certainly work around this simply by never linking to the events page or you could even intercept requests to view the calendar page and redirect them, if you felt the need to take things to that level.

The screencast showed an example of a ticket being purchased by cheque. After processing, the customer is emailed their ticket. Am I able to NOT send an email ticket and instead send a physical ticket via regular mail?

I suppose you could – again you’d need to make a minor customization to avoid the tickets email being sent and you would additionally need to take care of generating the physical tickets you’re planning on sending. If you wished to leverage our plugin for this purpose it might alternatively be possible to redirect the ticket email to your own email address, letting you capture them (for printing and sending out to customers, etc).

Woocommerce allows me to give a user the role of ‘Shop Manager’. Will I have an option to give a user the role of ‘Ticket Manager’ with the WooCommerce Tickets add-on for The Events Calendar?

No – I’m afraid no additional user roles are defined by WooCommerce Tickets. Once again, you could roll your own – but if you don’t need event calendar functionality, don’t want to send tickets by email and require a different user permissions model it might actually be the case that, realistically, this just isn’t a great fit for you.

Thanks for getting in touch – and do let us know if we can help with anything else.

[Barry]

I don’t see why not 🙂

The basic form of code to do this would be:

TribeWooTickets::get_instance()->front_end_tickets_form();

However, this does assume the global post object will contain a valid event with a number of tickets attached, so if you’re calling this from within a regular page or post you would need to take care of working around this or, alternatively, load the ticket data yourself and then include the ticket form template.

It’s a sufficiently bespoke customization we can’t give you a ready-to-drop-in snippet, but hopefully this gives you a starting point and a rough direction to move in if you want to progress it further.

[Barry]

I’m sorry for the inconvenience, Tobias: this is actually a known bug we’re in the middle of putting a fix together for. We’ll do our best to update this thread once we’ve got a fix in place.

Thanks!

[Barry]

So the first snippet does nothing more than prevent “hijacking” of the product page URL.

The second snippet – really a replacement ticket form template – replaces the ticket form box normally displaying on single event pages and generates a list with links to the relevant product pages in its place.

If you want to take a sort of hybrid approach and keep the normal ticket form, but have users progress to the product page instead of the cart page, then I’m sure that’s possible but we’d really need to leave you to iron out the details of that one.

Good luck!

[Barry]

Glad it helped 🙂

You definitely should be able to use most HTML elements, but just be mindful that it can occasionally be a little tricky to achieve consistency in different email viewers if you use any more advanced HTML/CSS tricks (Gmail and Outlook might each have slightly differing levels of support for instance).

Thanks again!

[Barry]

Hi – great question – however there is no official means of doing this. Using widgets is a great idea (though the presentation / lack of detail may initially seem like a problem, do remember you can customize those elements) and you can also investigate other approaches, like utilizing tribe_get_view() to load what you want – but bear in mind you would also need to set up appropriate supporting Javascript and CSS resources.

[Barry]

This reply is private.

[Barry]

Hi – great question!

It should be fairly easy. If all your events take place at the same venue (so you can use one message for all) then a snippet like this, which you could drop into your theme’s functions.php file, ought to do the trick.

If you need a more customized approach then, at this time, it’s probably best to override and customize the tickets/email.php template – further instructions on template overrides and theming in general can be found here.

Does that help at all?

[Author]

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