[Barry]

Hi Lars: try moving it forward to the tribe_events_before_view action. Does that help?

[Barry]

Hi:

wish we could just have a few back and forths in the span of a single day rather than having to wait 24 hours after each update.

That would be ideal and sometimes, like right now, that’s possible. But we do have a large number of customers to support and as per our stated target response times this isn’t something we can generally commit to.

Thanks for your patience so far, however, and for sharing your test data – it’s definitely appreciated.

• Your test data uses the ISO-8859-1 character set. As per the new user primer for the CSV importer, can you ensure it is saved as UTF-8 before importing it (how you will do this varies according to what application you used to put together the CSV file, but is usually an option presented within the save dialog)
• Most of your events (for me) imported successfully without making that conversion, but for some it resulted in malformatted characters in the address and longitude/latitude was not obtained

I have no idea what you mean by creating a new CSV file with “one well formed address.”

• Sorry for any confusion on the above point
• Your test data works well for me, especially when re-saved as UTF-8 – so I’d like to determine if this whole thing might have been a “one off” or if it will consistently be a problem for you
• Can you create some new test data in CSV format, saved as UTF-8 and avoiding remarks like (at Fountain) within the address data
• Try importing it … has longitude latitude data been generated this time?

One way to detect if it was correctly generated is by testing via map view. Alternatively, this plugin (though not an official Modern Tribe plugin) lets you view the longitude and latitude data from within the venue editor which may make this easier.

Thanks again for your support and patience as we work through this.

[Barry]

OK: I’m unsure why it isn’t working for you like that – but perhaps it is a conflict with another theme or plugin? When you hit the trash link from within the event editor do you see a confirmation dialog asking if you want the change all events or just that one event? If not, I would indeed suspect a conflict.

Do note that we are in the process of changing how recurrence works “under the hood” and so you will probably see some improvements with regard to this sort of thing as our next few releases arrive.

[Barry]

OK, and if you add the code to complete orders manually does it still work with a default theme? In other words, does this problem only exist with the Sistina theme?

[Barry]

Hi again Stefan: can you confirm that was the correct URL? I’m not seeing any events related content there.

[Barry]

OK – I think in that case we’ll have to let you figure out the solution here.

What we’ve offered is an approach that works well in most cases and seems only to be a sticking point with your installation/the theme you are using. Unfortunately we just can’t help with customizations for every single theme out there and so, on this occasion, will have to bow out.

[Barry]

Hi! Given we’ve got another very similar topic on the go, do you still require separate assistance in this thread?

[Barry]

I’m unsure why that doesn’t solve the problem – it may be you need to write additional CSS but that is often true when achieving really tight integration with another theme. To answer your other questions we don’t have shortcodes that can be used to arbitrarily add views to pages/posts at this time, I’m afraid, but please do add your support to one of the suitable existing requests along those lines on UserVoice, it’s certainly something we’re considering.

I’m really not sure there is much else we can offer you on this one – there probably are a number of alternate ways to tackle the problem but we’d need to leave you to figure out the details.

With that in mind, I am inclined to close this thread unless you have any other questions on this topic?

[Barry]

Potentially you could, yes, though you’d need to be comfortable developing for WordPress generally to tackle something like that.

It sounds like you’ve got some good avenues to explore here and I don’t think there is too much more we can do to assist with this one, so unless you have any further questions (let me know if so!) I will go ahead and close this thread.

Thanks!

[Barry]

Sorry Veronika, I should have been clearer 🙂

Can you either add it to your theme’s functions.php file, or else the functions.php file in your child theme (if you are using one) or, if you feel comfortable doing so, create a new plugin to house customizations like this one.

Let me know if that helps.

[Barry]

I’m sorry to hear that, but I’m not sure there is much else we can do for you in that case.

It worked for the other user and works for me now: as this is very much a customization there is anyway a limit to how much assistance we can provide and I think you’re going to have to work out the solution (using that snippet as a template if you like) by yourself.

Sorry we can’t do more this time round – and good luck 🙂

[Barry]

So something seems to have gone wrong during the CSV import, yet that isn’t an issue I can recreate with well-formed addresses in my own tests. Editing the venues individually is obviously one way to trigger an update to the coordinate data – but with 500 events, as you plan to import, that is clearly going to be impractical.

• Can you share your venue CSV test data?
• Can you run a further test – create a new CSV file containing at least one well formed address, import it, assign an upcoming event to the resulting venue and test via map view to see if it worked as expected this time round

I can appreciate this must be frustrating and I sense you are keen to close in on a resolution to this problem. We are too, yet it isn’t something we’re seeing widespread reports of (venues imported by CSV lacking geolocation data, that is) … it also works well for me in my own tests and of course this feature was well covered by testing before release. So right now every indicator is that this issue is specific to your WordPress installation or else your test data. As you can appreciate, that does present a few obstacles to finding the answer.

If you can, let’s explore the above points and see what else we can uncover here.

 

[Barry]

You would need to contact the developer. Since the actual post type is probably something different to our own (despite sharing the same label of “Event”/”Events”) and will have different meta data it may require a little more work to pull them into The Events Calendar, but that would be a conversation to have with your developer.

Since I think there’s not too much else we can offer you on this one I’ll go ahead and close this thread. If you have questions or need help with anything else, please don’t hesitate to create new threads as needed.

Thanks!

[Barry]

If you enable the Use Javascript to control date filtering option (in the General Events Settings page) you will probably limit the number of times most users hit up against this and/or you could switch the category selection to be a dropdown instead of checkboxes/radios/multiselect …

I appreciate neither may be ideal, but they might make it easier to tolerate this until we get this fixed in an upcoming release.

[Barry]

Definitely. We’ve reached out and are just awaiting a response, and can take things from there. Thanks for your patience!

[Author]

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