have an automatic payment with paypal and receivetickets 2

[kimco]

Sorry i have made a mistake with my post :
https://tri.be/support/forums/topic/have-an-automatic-payment-with-paypal-and-receive-tickets/#post-116864
It isn’t resolved. i still need assistance.
When i post comments on articles on my website i receive notifications. So notifications should work.. i did a test by buying a new ticket. I have all the notifications (woocommerce + paypal or comments)But i don’t receive the new email with the ticket for the event.

[Barry]

OK. So can you try deactivating all other plugins and use only a default, unmodified theme.

Make a test purchase and ensure you mark the order complete manually (rather than using the approach outlined in the other thread). Is the ticket email sent under those conditions?

[kimco]

Hi Barry,
thank you for your anwser.
i have desactived all plugins and put the defaut wordpress theme.
I have paypal and woccomerce notifications but no ticket email sent…

[kimco]

i have the email ticket with the defaut wordpress theme + the order complte manually

[kimco]

Barry,
i do several tests :
– with my sistina theme > i don’t have tickets sent manually or automaticly.
– it’s ok with the defaut wordpress theme manually.
Do you have a support man who can fix my problem (against money ?) Thanks

[Barry]

OK, and if you add the code to complete orders manually does it still work with a default theme? In other words, does this problem only exist with the Sistina theme?

[kimco]

Barry,
i create a new ticket , and the ticket email works on sistina and the wordpress defaut theme only if i have no images in the woocommerce ticket.. I still have to complete manually the order. The problem is due tio the image in the woocommerce ticket. How to solve it please ?

[Barry]

Unfortunately I cannot replicate this: the ticket email is dispatched whether or not images are included. Are you positive that they are not being caught in a spam filter or something of that order?

Occasionally also there are problems where anti-spam measures by hosting providers inhibit the sending of emails in close succession to one another and depending on if that is the case in your hosting environment and how it is configured perhaps images are a trigger?

Regrettably I’m not sure how much else we can do to help – it doesn’t seem to be something the bulk of our users are hitting up against and nor is it something we can replicate.

[kimco]

Hi Barry,
Thank you very much for your answer.
the problem was : the ticket with an image go the spam of google.. so it’s ok when i send manually tickets.
But tickets are no more send automaticly..

i added this code, in functions.php:
———————————————————-
add_action( ‘woocommerce_thankyou’, ‘custom_woocommerce_auto_complete_order’ ,999);
function custom_woocommerce_auto_complete_order( $order_id ) {
global $woocommerce;

if ( !$order_id )
return;
$order = new WC_Order( $order_id );
$order->update_status( ‘completed’ );
}
————————————————————

What to do please ?

Thanks !

[Barry]

That works perfectly for me; the order is marked as completed and the relevant emails (including tickets) are dispatched. Circling back to my previous reply, perhaps this is relevant:

Occasionally also there are problems where anti-spam measures by hosting providers inhibit the sending of emails in close succession to one another and depending on if that is the case in your hosting environment and how it is configured perhaps images are a trigger?

As you will now have something like 4 emails being dispatched almost simultaneously (order acknowledgement for the customer, an email to the merchant then on order completion the customer receipt plus the attendee tickets).

Again, as with the other issues you’ve described, I am unable to replicate this and that makes it tricky to assist. Do explore the above idea with your hosting provider, though. Beyond that (since it seems like everything else is operating as expected, especially if you do not add any custom code to alter the ordering process) I’m not sure how much more we can help and I’m inclined to close the thread – but do let me know if you have any other questions before I do so.

[kimco]

Hi barry,
i will see with my provider for the automatic sending..
How please to put the defaut value on my woccomerce ticket to 1 and not 0 ?

thanks

[kimco]

This reply is private.

[Barry]

Hi:

How please to put the defaut value on my woccomerce ticket to 1 and not 0 ?

We do try to stick to one issue per thread. We’d be happy to help with this if we can, but please do create a new thread.

With regards to the automated completion of orders and the dispatch of the ticket email, I’m still a little unclear as to the circumstances where this doesn’t work.

• Can you confirm if this is still a problem with no other plugins except for The Events Calendar, WooCommerce and WooCommerce Tickets and only a default theme such as Twenty Twelve – unmodified but for your autocompletion snippet?
• You are setting the priority for your snippet to 999 – which seems unusually high and is not in line with what WooThemes suggest here. Can you reduce this to 10 (which is the normal priority, or remove that parameter completely)?

Thanks!

[kimco]

Hi Barry,

Thank you for your answer. i have reduced the priority to 10 and i have tested it on the Twenty Twelve theme. All non-woocommerce plugins are desactived.
But i still not receive the email ticket automaticly ( i have others confirmation emails )

Thanks

[Barry]

Hmm, well that is definitely puzzling.

Unfortunately I’m not sure what else we can do here: as above, order autocompletion seems to work perfectly for me. That said, it is nonetheless a customization rather than something WooCommerce Tickets/WooCommerce do “out of the box” so if that is the stumbling block maybe it would be best to revert to manually completing orders?

 

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