[Barry]

Definitely, please do.

I will go ahead and close this thread – but if it does crop up again (or you have any other issues you need to discuss) please do feel free to open new threads as needed and one of the team will be only too happy to help.

Thanks again!

[Barry]

OK, glad it’s working 🙂

As it sounds like you’ve got a functional workaround and marked this thread as resolved I will go ahead and close the thread – but of course for any other issues that crop up like some you already outlined please don’t hesitate to open a new thread and one of the team will be only too happy to help.

Thanks again!

[Barry]

Definitely, please do!

I’ll go ahead and close this thread though as it sounds like the problem has been solved at least for the time being (just bear in mind you may need to play with your caching settings or periodically clear the cache to mitigate this going forward).

If it does crop up again and you need further help – with this or any other issues – please don’t hesitate to open a new thread and one of the team will be only too happy to help 🙂

…Also, if you have a moment to spare, we’d love to hear your thoughts on The Events Calendar over on our plugin review page. Thanks again!

[Barry]

Is there a reason you can’t set up a custom tribe-events.css stylesheet as outlined in my previous reply and use some CSS for this? If you go ahead and do so and add a short snippet like the following one it should allow you to control the height.

.eventbrite-ticket-embed > iframe {
    height: 300px !important;
}

Would that work for you? As you discovered, the tickets.php template is actually unrelated to Eventbrite Tickets and the inline styles applied to the ticket iframe cannot actually be modified via a template override (though it is possible to adapt them – but perhaps the above approach would be easier and would suit your needs?).

[Barry]

OK: I’m admittedly a bit confused – based on your previous replies, it sounds like you have managed to rebuild it (within a GoDaddy account) and there was no problem/you couldn’t replicate the issue:

I don’t believe it’s the GoDaddy hosting environment. I have access to another GoDaddy account which I installed the Calendar and Woocommerce to test that scenario and everything worked fine with two different themes

You also noted it was working as expected in another installation sitting with a different hosting provider:

I do have the Events Calendar, not pro, running with WooCommerce on another hosting provider without issue.

Can you summarize the differences between those installations and the newly rebuilt site where the problem continues to exist, or otherwise let me know if I’m misunderstanding?

[Barry]

Hi!

You don’t necessarily need Events Calendar PRO for that – but if you like WooCommerce (it’s a great e-commerce solution!) then you can integrate it and The Events Calendar by adding our WooCommerce Tickets solution – more details can be found on the product page.

Does that help?

[Barry]

Sure – we’ll go ahead and close this thread (so it will not be monitored for further replies by staff). Thanks all – and if we can help with anything else please don’t hesitate to create new threads as needed 🙂

[Barry]

OK.

It’s definitely a strange problem and I haven’t seen any similar reports of late – given you noted it’s a small site and you can’t replicate it outside of the original installation, would it be viable to rebuild within a fresh installation where the problem does not exist – and use that instead?

[Barry]

is it just me or is there something wrong with the syntax of the code in the referenced file (/plugins/the-events-calendar/resources/tribe-events.min.js?ver=3.6.1) at line 12 where the second “undefined”!==typeof is embedded. To me it seems to be missing a conditional statement

All of our JS (and CSS) files that include .min in the filename have been minified and once this has happened the syntax may indeed look a little odd – generally it’s best to reference the original code in the non-minified version – in this case, tribe-events.js itself.

If you want to use the unminified versions of those assets whilst in development (which also means you can leverage your browser’s developer tools in respect of the unminified source code) you can simply add:

define( 'SCRIPT_DEBUG', true );

To your wp-config.php file.

But I think the issue might come because both my theme and TEC call two different versions of jquery-ui. So eliminating my call resolves the conflict.

…

In general terms, is there anything one might normally do in programming includes to avoid this kind of collision?

Well, taking a WordPress-specific view of the problem, if there’s a shipped version of a particular library and WP already defines a handle for it (for example – jquery-ui-core) then it would be best to simply enqueue that script via that same handle: that way, WordPress takes care of ensuring the relevant version is added once only.

If you need to change the version (or load it from an external source such as Google) then deregistering and reregistering the script so it has the same handle but points to a different URL is a good way to go.

 

[Barry]

Hi!

It’s been a while so I’m going to close this thread out (so it will no longer be monitored by staff for further replies) but if you need help with anything else please don’t hesitate to let us know by opening a new thread.

Thanks!

[Barry]

OK, well what I’ll do then is go ahead and close this thread: if you do need further help though and think we might be able to point you in the right direction for anything else please don’t hesitate to create new threads as needed, referencing this one if appropriate – one of the team will then be only too happy to help 🙂

Thanks!

[Barry]

Hi Ash,

You’re quite right that it isn’t a page in the sense of a regular static WordPress page. It’s possible to detect if you are on a Community Events page, though, using helper functions like this one. So, perhaps, you could make a change to the relevant section of your theme so that it loads an alternative image in these situations?

// Community Events page? Use an alternative/placeholder for the
// featured image
if ( tribe_is_community_edit_event_page() ) {
    echo '<img src="..." />';
}
// Otherwise display the post featured image as normal
else {
    the_post_thumbnail();
}

That is of course a very broad outline and the actual code or solution is likely to be different, depending on how your theme does things. Hopefully it gives you some options to explore, though.

Does that help?

[Barry]

Thanks for confirming – which roles have you blocked and am I right in thinking you are attempting to login as an admin user?

Can you also try the following steps:

• Please deactivate all other plugins but The Events Calendar and Community Events
• Change your theme to a default, unmodified one such as Twenty Thirteen
• Visit your-site.com/wp-login.php and try to login using an administrator-level user account\

Are you now able to login?

[Barry]

Awesome, glad that helped 🙂

I’ll go ahead and close this thread but if we can help with anything else please don’t hesitate to create new threads as needed and one of the team will be only too happy to help. Last but not least, if you had a moment and wanted to leave a few words about The Events Calendar on our plugin review page we’d love to hear from you – thanks again!

[Barry]

So it sounds like this is only an issue within the Go Daddy hosting environment, is that correct? When you rebuilt the site did you use freshly obtained copies of each plugin or were these just copied across from the previous installation?

 

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