[Barry]

Thanks for providing the login – that may be useful – however I was hoping to obtain a copy of your theme as based on your previous replies it sounded like that was pivotal to the existence of this issue.

Can you confirm if you still believe that to be the case (ie, the exceeded quota error disappears when you switch to a default theme) and perhaps provide a copy of the theme if so?

This is on a VPS host and no other application on the server is using this API apart from The Event Calendar plugin, so this too is not contributing to the daily limit.

Though unusual, it’s not technically impossible for multiple VPSs to share a single IP address which may mean a different site not in your control is impacting. Can you confirm with your host if this might be the case.

To summarize:

• Is this definitely a problem that only occurs when using your PremiumPress theme?
• Can you confirm your VPS has a unique IP address (I expect it does, but it’s worth covering our bases here)

Thanks!

[Barry]

Admittedly I’m a little unsure as to why it’s cropping up with some groups and not others. What does seem to work, though, is using the numeric ID.

So, for example, if instead of entering faithrxdcollegestation in the list of Facebook IDs you wish to import from you use 687853131252834 this appears to work and there is no alias error. This tool can help you to obtain the numeric ID:

http://www.whatismyfacebookid.com/index.php

What I’ll certainly do is log an issue to investigate this, however to the best of my knowledge this is not a widespread problem and it certainly seems to work with most groups that have been assigned an alias – but perhaps the above will give you at least a temporary means of working around this.

[Barry]

I’m really sorry to hear that.

I would like to thank you firstly for giving The Events Calendar a shot and also for bearing with us while we looked into this and other relates issues that cropped up along the way; we are in fact spending time over the next few release cycles investigating ways to alleviate potential performance concerns – as you can appreciate though this is, in reality, not a piece of work we can rush.

Thank you also for posting your last update: I’ll certainly feed that back and I do hope the end result will be a set of future improvements sufficiently compelling to encourage you to take up and use The Events Calendar and Events Calendar PRO once again.

[Barry]

Hi!

We don’t actually provide technical support here on the pre-sales forum. If you purchase a license you will be more than welcome to post on our Modern Tribe forums and one of the team will help if they can – otherwise you could certainly post on our wordpress.org forum.

Thanks!

[Barry]

Interesting.

faithrxdmcdonough
faithrxddenver (I manually imported this one)
faithrxdjax

Certainly that last account name works for me – though right now it shows as not having any upcoming events – but the other two result in that same error.

I can’t seem to locate the actual pages for the two that fail and trying to manually craft it results in Facebook returning a page-not-found screen. Focusing on faithrxdmcdonough for the moment so I can get a better handle on this issue, can you share the actual Facebook URL for this page/group?

Thanks!

[Barry]

Hi – great question.

It’s certainly possible, but you’d need to do some customization work to implement this. It’s a popular feature request and one we’re definitely interested in taking forward – and you can upvote it to show your support for the idea here – but, right now, it isn’t something that happens using just WooCommerce Tickets “out of the box”.

I hope that clarifies things, but definitely let me know if you have any further questions.

Thanks!

[Barry]

Hi!

Looks like you accidentally posted this same question twice. I replied in your other thread and we can keep the conversation going there 🙂

I’ll go ahead and close this thread to avoid confusion – thanks again!

[Barry]

Hi – I’m sorry you’re experiencing difficulties.

I’m not sure I see the problem, though. Can you provide a bit more detail/walk me through exactly which link or links are misbehaving here?

What I see when I view the widget on your homepage (or any page) are the pagination links to move forward/backwards a month – which work as expected – links to an event in July plus a link to the corresponding venue – which take me to the relevant places – and of course I can click on any dates that contain events and, again, everything seems to work as I’d expect.

I could easily be missing something obvious though – so definitely let me know, unless of course you have resolved this since initially posting 🙂

[Barry]

Hi – glad you love the plugin 🙂

What you’re describing can pop up with certain themes and in some cases it may be necessary to intervene directly with the theme (if it’s possible to do so) – but before we consider more extreme measures there are some potentially easier avenues we can explore.

The first thing to try is adding a short line of code to your wp-config.php file:

define( 'TRIBE_MODIFY_GLOBAL_TITLE', true );

Could you give that a go and see if it helps at all with this problem?

[Barry]

Hi Niko,

Interesting idea! One thing you could do, if you think this might generally be something users would like, is submit a feature request as we’re always interested in ideas that might help to improve the plugin.

Beyond that this is really the sort of customization we’d need to leave to you to figure out – it would definitely require some WP know-how and is a bit beyond what we can help you with, but there are plenty of action and filter hooks provided by WordPress itself that you might leverage to help with this, such as sanitize_title.

Good luck!

[Barry]

Hi: it depends on how you’re going about it. If you’re simply pulling the date/time straight in via WordPress’s post meta functions you’d definitely have some extra hoops to jump through – but you could alternatively use our tribe_get_start_date() function. Here are some examples of basic usage:

// No params: it will assume the current event if
// you're within "the loop" 
echo tribe_get_start_date();

// You can also pass an explicit post ID for the event
// you're interested in
$event_id = 123;
echo tribe_get_start_date( $event_id );

// By default it should include the time in its output
// but you can tell it to exclude the time with an
// optional 2nd param
echo tribe_get_start_date( $event_id, false );

// And you can pass in an explicit date format if you
// need to do so
echo tribe_get_start_date( $event_id, false, 'm-d-Y' );

I hope that helps!

[Barry]

Sure – and feel free to share the download link by private reply if you prefer 🙂

[Barry]

Is there not already a js function to get the start date?

I don’t believe so, no – plus it probably wouldn’t be the best idea to modify core plugin code directly (though of course you could set up your own custom version of any of our own scripts and enqueue them in place of our own).

Ultimately, I’m afraid, this remains a fairly advanced customization and all we can do in cases like this is give you a pointer in the right direction (in this case, that would be working with the tribe_events_ajax_response hook) or of course you are welcome to post a feature request if you would like to see more options in this regard in a future release.

Thanks again!

[Barry]

Hi moonbridge, thanks for posting. You’re more than welcome to monitor this thread but, to avoid confusion, if you need direct support I’d ask that you post a new thread of your own – thanks 🙂

However, I simply fail to see how our other theme (A directory theme, PremiumPress) can simply max out Google Maps, thus far the website receives few visitors (it is not live yet) and therefore few queries which would strain Map’s limitations. Are there any other suggestions you have? It’s not viable at this point for us to run each function separately (directory and events) just for the sake of the search feature for Events.

It may not be maxing things out, as such, it may simply be a more “mundane” type of conflict. Is everything in terms of maps/geolocations working ok re PremiumPress or is that also broken whilst activated side-by-side with The Events Calendar/Events Calendar PRO?

Also, have you reached out to the authors of that plugin to ask if they have any pre-existing knowledge of this conflict (could be worth a shot) and would you further be able to make a copy available for us so we can run a quick test?

Thanks!

[Barry]

Awesome – I’m glad that helped (and apologies for the inconvenience).

I’ll go ahead and close this thread out as you marked it as having been resolved – but of course if anything else crops up please feel free to create new threads as needed and one of the team will be only too happy to help.

Thanks again!

[Author]

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