[Barry]

Hi Sheri!

theeventscalendar.com/sale-black-friday-2017

There are a few different coupon codes you can use. Check out our blog post to learn more!

[Barry]

Hi Jeremy,

Sorry about that.

I’ll flag this for the attention of the marketing team (I believe it is the result of an expired license that is still associated with your account — which I can certainly delete if you like, to avoid confusion in the future).

Barry

[Barry]

Hi Rob,

I’m really sorry to hear you’ve encountered problems after our latest update.

There is a known bug that occurs when capacity is edited after having been sold out, but our existing bug report and my own testing results in a different outcome. Here’s what I see (and how I get there):

• I start with a ticket with 10 units of stock
• All 10 units sell out
• I add a further 5 units of stock
• On the frontend, customers can now by more tickets however it incorrectly shows as 15 units being available
• Within the ticket editor in the admin environment it shows the correct remaining capacity but incorrectly applies a warning flag

This is different enough from what you have described that I wanted to pause and ask if there are any notable differences in the way I approached testing this (it’s possible you are experiencing a different but related bug and I’d love to isolate it if so).

Any further feedback you can provide is appreciated and please also note we hope to ship a set of fixes for some other ticket related issues shortly 🙂

[Barry]

Hi Kate,

I’m sorry to hear you’ve hit up against some problems following the update.

Just to clarify (so I can figure out if this is a bug we already know about or not) – are you finding that all ticket orders placed since you updated to 4.6.1 result in duplicate attendees?

Thanks!

[Barry]

Hey there Chris,

Apologies for the delay: my last reply appears to have vanished into the ether.

At any rate, the first thing I need to emphasize here is that we can only offer limited support for custom development questions like this one. With that said, I’d be happy to provide some notes in the hope of pointing you in the right direction 🙂

1. Is it possible to add an event count to the filters on the filter bar? Much like adding post count to tags or categories.

Absolutely!

However, you need to be aware of the following “bear trap”: when filters are applied or when a visitor pages forward the list of events is updated via ajax (ie, without a full page reload).

That’s important because the Filter Bar itself – if this is where you embed the event count – is not reloaded during this process. For that reason, you would need to determine a way of dynamically updating the event count in these situations as well as adding the count when the page is first loaded (ie, without ajax).

• The ajax-success.tribe (JS) event can be used to trigger an update following ajax updates
• The tribe_events_ajax_response (PHP/WordPress) hook can be used to send information like an event count to the browser within an ajax response
• For regular ‘static’ page loads you will probably want to make use of a template override to add this information

2. is it possible to do some kind of ‘smart’ filtering. For explicate if “category 1” is selected then the rest of the filters would only show selections that would result in 1 or more events?

Certainly possible, but quite an involved customization with potentially serious performance considerations to be mindful of:

• For each filterable aspect of an event, you will need to traverse all available events to see which facets are still applicable, each time a filter is applied or removed
• Unless you add additional constraints, you will also need to look ‘backwards’ at past events, as ordinarily users can also page back into the past

Again, those are just rough notes – we’re not going to be able to get into the fine detail for changes like this. If you do need deeper support, though, there are plenty of folks out there who probably can assist further 🙂

Thanks again and good luck with the project – let me know if there’s anything else I might be able to provide guidance on.

[Barry]

Hi Keith,

Thanks for reaching out.

I’m struggling to figure out the source of those links myself.

If the SEO tool you are using makes this information available, can you give me a specific example of a page that contains one of those broken links?

I reviewed your “Connection” organizer page for example and can’t find any obviously broken links.

Are you additionally able to check things out using Google’s SEO/webmaster tools and see if they uncover similar findings (just in case serpstat is returning false positives)?

Thanks!

[Barry]

For sure — thanks for your continued support and patience with this.

[Barry]

Hi Mavaware Technologies,

Well you got lucky there because though we already refunded you 15% on that order, bundles (and that order was indeed for a bundle of several plugins) are not actually eligible for further discounts under our Thanksgiving/Black Friday promotion.

With that in mind, we will not be offering a further discount.

Thanks and let me know if I can clarify anything else 🙂

[Barry]

This reply is private.

[Barry]

Sounds good!

[Barry]

Hey there – sorry for not making that clearer 🙂

It sounds like you only need to purchase Event Tickets Plus (to integrate the selling of classes with WooCommerce) and beyond that you need our two core (free!) plugins, The Events Calendar and Event Tickets.

Events Calendar PRO offers a bunch of extra functionality and additional views that you might like, but I don’t think it will be essential to your requirements as I understand them (and you will still be able to post and get help on our premium forum for The Events Calendar/Events Calendar PRO, regardless of which license you buy).

I hope that helps!

[Barry]

Hey there Nick!

1. I need 1 main calendar and 4 other sub calendar pages. I am assuming you separate them by catagories?

That’s certainly an option. You could then link directly to individual categories, like this:

wpshindig.com/events/category/wp-meetups

2. I need people to be able to register for classes on this calendar

Take a look at Event Tickets 🙂

It’s free, is built to work with The Events Calendar and would function nicely as a simple registration tool. If you want to sell classes, a combination like Event Tickets Plus and WooCommerce might be of more interest.

3. I will need to import classes via CSV

Totally possible! See these links to learn more:

• theeventscalendar.com/knowledgebase/importing-data-from-a-csv-file
• theeventscalendar.com/knowledgebase/csv-files-options-and-examples

4. I will need to list upcoming classes and how many spots are available like this from our old site: https://www.symsolutions.com/solidworks-essentials

Yes! Depending on your exact requirements you may need to make some small customizations to get the exact result you are looking for, but only a few releases back we rolled out some new functionality along these very lines.

theeventscalendar.com/release-event-tickets-4-5-plus-events-calendar-pro

5. And does this integrate with Woocomerce? I would eventually like to sell these classes with Woocomerce if that works somehow since we are using woocomeerce: https://270.010.godaddywp.com/store/

Event Tickets Plus does indeed support WooCommerce as a vehicle for selling tickets.

6. And none of the feature images are working and how do you apply a feature image to the calendar page: https://270.010.godaddywp.com/event/hotd/ As you can see the featured images are a gray box at the top: https://270.010.godaddywp.com/events-training/

Again, this isn’t the right place for technical support. Of course, we’ll be happy to help you on the premium forums once you have a license or indeed you can seek help from the community over on the wordpress.org forums 🙂

I hope that clarifies things and do let me know if you have further questions.

[Barry]

Hi Nick!

Perhaps the information in the following knowledgebase article would be helpful?

theeventscalendar.com/knowledgebase/genesis-theme-framework-integration

Beyond that, though, please note that we don’t generally offer technical support here in the pre-sales forum. If you purchase a license for any of our plugins you will be able to post in our premium forums but otherwise I can only suggest posting in the free/community support forums where a fellow Genesis user might be able to assist 🙂

(If you already have a license, please login and post in the Events Calendar PRO forum instead – thanks!)

[Barry]

Oh no!

I’m really sorry to hear that, Kelli.

That should never happen. WC() is a function provided by WooCommerce and, if a suitable version of WooCommerce isn’t active, the line of code that uses WC() shouldn’t even run.

Clearly, though, something has gone amiss. The first step here is going to involve recovering your access to the site.

Since you cannot access the admin environment, I suggest proceeding as follows:

• Using FTP software (or your web host’s file manager tool) navigate to the wp-content/plugins directory
• Locate the event-tickets-plus plugin and rename it (add an x to the start of the directory name
• Now see if you are able to access the admin environment

As soon as you have recovered access, we can troubleshoot further. Let me know how you get on and please don’t hesitate to ask if we can provide further guidance 🙂

[Barry]

My pleasure 🙂

[Author]

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