Help Desk

Facebook Duplicate Events After Update

  • Posts: 29 Topics: 17
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    After the plugin update, I started getting a lot of facebook import duplicate events. event event-2 event-3
    I use the setting “Full Styles’

    Please help. Before the update this never happened.
    Also, some of the imports aren’t importing at all

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    Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/duplicate-events-some-facebook-sources/

    Posts: 29 Topics: 17
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    Posts: 1128
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    Hey Joanna,

    Thanks for reaching out. 🙂 Hopefully this quick fix will work for you:

    Try installing this cleanup utility (plugin) below, with the following instructions:

    So please go ahead and install the clean up plugin. Once that’s activated navigate to Events > Settings > General and find the Duplicate Recurring Events button. Cleanup takes a long time and its possible you’ll need to re-run it if things time out on your site, but it should work (it did for us running against your db).

    Let me know how that goes!

    Thanks,

    Shelby 🙂

     

    https://cloudup.com/cPv3ZMX8Zd0

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    Posts: 17425 Topics: 14 Answers: 973
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    Hi Joanna,

    We deployed a fix for what we thought was the core issue behind the problem you described just recently and some further Event Aggregator related fixes went out today 🙂

    Can you confirm you are using the latest version of The Events Calendar and that you are still experiencing the problem?

    Thanks!

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    Hi Joanna,

    I’m sorry first of all for the long delay in responding. Does this continue to be an issue (I see you are using the latest version of The Events Calendar which is great and additional fixes have rolled out since my last update)?

    If you are, could you leave a couple of examples on your site and link me to them and also provide the corresponding Facebook URL?

    Thank you!

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    Thanks, Joanna.

    Can you share (by private reply):

    • A Facebook URL you are importing from that results in the duplicated venues
    • Though you noted this earlier in the exchange, can you confirm what your global and Facebook-specific settings are (from the Events ‣ Settings ‣ Imports screen)?

    Thank you!

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    Hi Joanna,

    Just a note that I’m running some tests locally: if you can wait a little longer I’ll be able to give a more substantive update 🙂

    Thanks for your patience in the meantime!

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    We released an update for this issue. Can you update your plugins (preferrably on a staging site) and see if that resolves the issue.

    https://theeventscalendar.com/maintenance-release-week-13-november-2017/

    Thanks
    Courtney 🙂

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    Hi,
    Ok, and thank you SO MUCH for your help!

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    My pleasure 🙂

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    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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