Facebook Duplicate Events After Update

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  • #1336383
    Joanna
    Participant

    After the plugin update, I started getting a lot of facebook import duplicate events. event event-2 event-3
    I use the setting “Full Styles’

    Please help. Before the update this never happened.
    Also, some of the imports aren’t importing at all

    ========================
    PLEASE LEAVE FOR SUPPORT
    Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/duplicate-events-some-facebook-sources/

    #1336495
    Joanna
    Participant

    This reply is private.

    #1337029
    Shelby
    Participant

    Hey Joanna,

    Thanks for reaching out. 🙂 Hopefully this quick fix will work for you:

    Try installing this cleanup utility (plugin) below, with the following instructions:

    So please go ahead and install the clean up plugin. Once that’s activated navigate to Events > Settings > General and find the Duplicate Recurring Events button. Cleanup takes a long time and its possible you’ll need to re-run it if things time out on your site, but it should work (it did for us running against your db).

    Let me know how that goes!

    Thanks,

    Shelby 🙂

     

    #1342819
    Joanna
    Participant

    This reply is private.

    #1343113
    Shelby
    Participant

    This reply is private.

    #1343407
    Joanna
    Participant

    This reply is private.

    #1343845
    Shelby
    Participant

    This reply is private.

    #1344211
    Joanna
    Participant

    This reply is private.

    #1345716
    Barry
    Member

    Hi Joanna,

    We deployed a fix for what we thought was the core issue behind the problem you described just recently and some further Event Aggregator related fixes went out today 🙂

    Can you confirm you are using the latest version of The Events Calendar and that you are still experiencing the problem?

    Thanks!

    #1354983
    Joanna
    Participant

    This reply is private.

    #1361238
    Barry
    Member

    Hi Joanna,

    I’m sorry first of all for the long delay in responding. Does this continue to be an issue (I see you are using the latest version of The Events Calendar which is great and additional fixes have rolled out since my last update)?

    If you are, could you leave a couple of examples on your site and link me to them and also provide the corresponding Facebook URL?

    Thank you!

    #1368974
    Joanna
    Participant

    This reply is private.

    #1369639
    Barry
    Member

    Thanks, Joanna.

    Can you share (by private reply):

    • A Facebook URL you are importing from that results in the duplicated venues
    • Though you noted this earlier in the exchange, can you confirm what your global and Facebook-specific settings are (from the Events ‣ Settings ‣ Imports screen)?

    Thank you!

    #1369813
    Joanna
    Participant

    This reply is private.

    #1371789
    Barry
    Member

    Hi Joanna,

    Just a note that I’m running some tests locally: if you can wait a little longer I’ll be able to give a more substantive update 🙂

    Thanks for your patience in the meantime!

Viewing 15 posts - 1 through 15 (of 25 total)
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