[Barry]

Yes, either you are in the wrong place – though based on what you are showing to me it looks like you’ve got the correct path – or, if when you attempted to make a change to the core plugin template you also see zero change, it’s not impossible that this is the result of poorly configured opcode caching (where instead of reading and interpreting each PHP file afresh every time WordPress runs it “saves a snapshot” of the code in memory – but perhaps here that snapshot isn’t being cleared out, or invalidated, at the appropriate point).

Perhaps you could confirm if opcode/bytecode caching is enabled by checking in with your webhost?

On the other hand, if you find that you can make a change by directly editing the core plugin template (even though of course we don’t recommend this as a long term strategy) then it’s probable that you aren’t getting the template override path quite right … I’m not quite sure why that would be unless you’re setting this up within the wrong theme directory.

Quite puzzling.

 

[Barry]

Thanks for your patience 🙂

I don’t think it’s necessarily because the event is in Russian, but for some reason there is some extra information at the end of the cover image URL and instead of ending with a typical image file extension like .jpg or .png we’ve got a different set of characters: that’s confusing WordPress, which is rejecting the image as not being an acceptable file type.

Ultimately though this is something we should be able to A) address in a future release and B) can hopefully workaround in the interim with a short snippet:

add_filter( 'tribe_fb_event_img', 'fb_import_image_ext_fix' );

function fb_import_image_ext_fix( $event_picture ) {
	if ( ! is_array( $event_picture ) ) return $event_picture;
	if ( ! isset( $event_picture['url'] ) ) return $event_picture;

	$length = strlen( $event_picture['url'] );
	$query_starts = strpos( $event_picture['url'], '?' );

	if ( false === $query_starts ) return $event_picture;
	if ( $query_starts < $length && $query_starts > 0 )
		$event_picture['url'] = substr( $event_picture['url'], 0, $query_starts );

	return $event_picture;
}

Can you try adding the above code to your theme’s functions.php file and see if that helps to resolve this?

[Barry]

Excellent 🙂

I’ll go ahead and close this thread – but if we can help with anything else please don’t hesitate to create new threads as necessary and one of the team will be only too happy to assist you.

Last but not least, if you have a moment to spare and wished to leave a note on our plugin review page we’d love to hear from you – thanks again!

[Barry]

My pleasure.

I’ll go ahead and close the thread – but if you need assistance with anything else please don’t hesitate to create new threads as needed and one of the team will be only too happy to help 🙂

Also, if you have a moment to spare, we’d love to hear your thoughts on The Events Calendar over on our plugin review page – thanks again!

[Barry]

Awesome 🙂

In that case I’ll go ahead and close this thread, but if we can help with anything else please don’t hesitate to create new threads as needed and one of the team will be only too happy to assist.

Also, if you have a moment to spare we’d love to hear your thoughts on The Events Calendar over on our plugin review page – thanks again!

[Barry]

Thanks – and please do feel free to remove the .zip. This is essentially as I suspected earlier in the course of the thread:

Is it possible your theme has implemented it’s own “main blog loop”? We do sometimes see this and the problem in those cases is that it is not truly the main blog loop and so it doesn’t mesh with our own settings in that regard.

By the time your theme’s index.php template is loaded WordPress has already executed the main blog loop query and events are indeed included in the result set – so actually The Events Calendar is operating as expected here.

Your theme, rather oddly, goes on to form a new custom query based on the one just executed by WordPress which it then executes before looping over the new results. Since this second query is not actually the main blog loop The Events Calendar makes no attempt to integrate events.

I’m unsure why your theme needs to do this – but, interestingly, within the blog.php template the main blog loop query is still accessible. Thus if within templates/blog.php you find:

$the_query = (!$custom_query) ? $wp_query : $custom_query;

Then change this to:

$the_query = $wp_query;

You should find everything works as expected. Of course, modifying theme code directly in this way isn’t always ideal so you may wish to make such a change from within a child theme.

I hope that helps 🙂

[Barry]

Awesome, we’ll be here 🙂

[Barry]

Hi Emmanuel, sorry for the delay in responding.

do you mean i need a developer to make customizations or there is a simple option where this is possible?

Essentially, yes – if you need to customize the plugin and change it’s behaviour then typically that is the sort of job where you would need a developer’s assistance 🙂

[Barry]

@icslowellcom: if you can, please create a new thread of your own and one of the team will be happy to help (but, to the best of my knowledge, there are no general compatibility issues with regards to WordPress 3.9.2) 🙂

@Safari: I’ve removed those screenshots 🙂

We’ll keep this thread open while you run through any additional troubleshooting steps and please feel free to update it as soon as you’re ready.

Thanks again!

[Barry]

Hi everyone: my understanding is that Safari 5.x is no longer supported by Apple and to the best of my knowledge this issue only occurs with that (now comparatively old) version of the browser.

Is upgrading or switching to a new browser such as Firefox an option here? Unfortunately, as with older versions of some other browsers, the reality is that we are pretty limited in how much support we can offer in situations like this – particularly where the browser in question is no longer supported by the vendor.

[Barry]

Hi Phil – Casey has recently moved on to new pastures and so I’ll be handling this thread from here on: it sounds like you’ve got a solid plan in place and as soon as you’ve got something to report after setting up a dev site, etc, please just let me know if you need further assistance.

Thanks again!

[Barry]

Hi!

There’s no particular difference between our free, core plugin (The Events Calendar) and Events Calendar PRO in respect of user permissions – so please do grab a copy of The Events Calendar and take it for a spin – that will give you a better idea of how close a match it is before investing in one of our premium plugins such as Events Calendar PRO.

And can that user create and manage events only for their particular venue they have access to?

There’s no real means baked in that would let you lock things down such than a particular user can only manage events for a specific venue – but this would definitely be possible as a further customization if you’re up for a little coding work.

You may also be interested in Community Events – a premium addon for The Events Calendar that lets users create and manage their own events without requiring access to the admin environment.

I hope that helps but let me know if you have any further questions 🙂

[Barry]

Hi Lee,

I’m sorry you are experiencing difficulties: I’m not sure I’ve ever seen this particular problem before.

At this point can I ask you to run through our standard troubleshooting steps and see if that resolves things or helps you to identify a conflict somewhere along the line?

Thanks!

[Barry]

Hi!

Looks like perhaps this thread was created accidentally and your problem is described in more detail across in this thread.

With that in mind I’ll close this one and we can keep the conversation going over there 🙂

[Barry]

Hi – I’m sorry you’re experiencing difficulties.

It looks like you completed some of our standard troubleshooting steps but perhaps not all of them: can I ask you to run through them now and see if the issue is resolved under those conditions?

As you mentioned having made a number of  customizations it would definitely be worth trying to isolate if they are impacting, especially if you initially created them for an earlier version of our plugins 🙂

Let me know how you get on!

[Author]

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