[Barry]

Hi there John!

We’re primarily concerned with the management of translations on this forum (and if you want to start an en_GB translation, that would be great!) however a technical support question like this one would be better posted on our PRO forum.

Can I ask that you either sign in (if you have a valid license key and account) and re-post your question, or else ask it over on our wordpress.org forum?

Thanks!

[Barry]

Hi – I’m sorry you’re experiencing difficulties.

Such a long URL could certainly pose some problems. Can I ask that you try the same solution as suggested in this topic and see if that helps?

[Barry]

isagenix: some strange bug/quirk of the forum meant half of my reply was missing when I tried to embed a gist of some hopefully useful code. I’ve now edited my reply and am linking to the code a different way (so the whole reply should make more sense) 😉

[Barry]

Hi soulofyoga,

I’m sorry you’ve been hitting difficulties.

We definitely want to minimize any further frustrations here but we’re going to need to do just a little more troubleshooting work.

After reviewing your previous support topic on this subject it seems like our normal steps for detecting conflicts haven’t turned up any useful insights, so I’d like to approach things from another angle.

Would it be possible for you to install a fresh copy of WordPress in a sub-directory – this will avoid any disruption to your live site – and install only our plugins (The Events Calendar and Events Calendar PRO) and nothing else.

Within this new, clean environment, can you replicate the same problem? If you can let’s pause and examine things there. If you can’t then just let me know and we can quickly advance to the next stage.

Thanks!

[Barry]

Hi Silney,

I’m sorry it isn’t working for you. Is it possible there is a conflict with another plugin (or with your theme) – and were you able to find any such conflicts when following our standard troubleshooting steps?

This guide to troubleshooting 404 issues may also be of assistance here.

[Barry]

Hi centreamuza,

That looks like a highly customized single event view and it’s actually very different from what our plugin would generate by itself.

Have you customized things or do you know if your theme ships with custom event templates? If so, you’d either need to revise them or approach the theme vendor for assistance — as things are, unfortunately, we can’t really assist because I’m pretty certain the problem isn’t with our own code.

To bear this theory out you could always flip to an unmodified, default theme such as Twenty Fourteen and check if the same problem occurs there.

[Barry]

Hi Anders,

Great question!

The option you are referring to is intended to impact all list type views, so that includes more than just list view itself.

And if so, do you have an elegant solution for the original use case? (Which is in my case: Hide certain recurring events from the list view, while still having them show up in the monthly overview and/or in widgets. )

The great news is that our plugins are very flexible if you’re willing to do some customization work – rarely would you need to hack our core plugin code to achieve something – so what you want is almost certainly possible 🙂

One option could be to categorize or tag the events you wish to hide from list view and then modify the query to remove any such events with some query modifications.

This knowledgebase article doesn’t directly do what you want, but it would certainly serve as a solid starting point.

Does that help?

[Barry]

Apologies once again about your missing reply (now recovered, see above).

So if I’m understanding things correctly, a simple is_home() conditional in Widget Logic behaves as expected, however when you configure EZ Feature Top to only display something on the homepage it misbehaves – is that accurate (ie, the issue is within the logic used by EZ Feature Top)?

Also … is EZ Feature Top an integral part of your theme (I see it seems to be by Catalyst – is that also your theme vendor)? Could it be worth approaching them and pointing out this strange difference in behaviour?

Certainly if they could summarize the sort of approach they are using to detect if the visitor is on the homepage we might be able to shed some further light on the problem 🙂

[Barry]

We have had an issue with some over-aggressive anti-spam measures, which might have caused that – I’ll try to resolve it manually (apologies for the inconvenience). Update: recovered the missing reply!

[Barry]

OK. Sorry for all these questions – but I’m just trying to build a better picture of the problem 🙂

I’m using the Dynamik theme for this site. There is a setting there to include the slider on the home page and when activated a widget becomes available for it to place any code.

So is this a preferred plugin that the Dynamik theme/its authors recommend? That is, does this theme setting apply specifically to the metaslider.com slider plugin?

Also, when you say that a widget becomes available to position it on the homepage, do you mean a regular “sidebar widget” (even if the sidebar you’re placing it in visually doesn’t look like a sidebar)?

Something that I’m wondering about here is if you could install something like Widget Logic and add some further constraints to try and “lock it down” to the homepage only.

[Barry]

OK – and just for the avoidance of any doubt – when you tested with Twenty Fourteen was the slider still configured in the same way (ie, still active and set to display on the home page only)?

[Barry]

Hi there Eliz,

Sorry to hear you are encountering difficulties.

I see your note that the problem does not happen with Twenty Fourteen, but I just want to confirm: is the slider an integral part of your Genesis child theme, or is it generated by a separate plugin?

Thanks!

[Barry]

I’m glad to hear that 🙂

In that case I’ll go ahead and close this topic – but of course if any other issues crop up please don’t hesitate to create a new topic and one of the team will be only too happy to assist.

Thanks again!

[Barry]

We’re definitely investigating the viability of shortcodes for this sort of thing, but we’re not there just yet I’m afraid.

So to the problem at hand, I think one of the key differences between one of your regular pages and the event views is that a chunk of HTML is missing and that, unfortunately, throws the layout significantly.

On a normal page, things are structured something like this:

<body>
    <div class="body-wrapper">
        <header>
            <!-- other stuff, nav menus etc -->
        </header>
        <div id="gdlr-header-substitute"> </div>
        <div class="gdlr-page-title-wrapper">
            <!-- creates the title with a nice -->
            <!-- background image              -->
        </div>
        <div class="content-wrapper">
            <!-- main page begins... ->

Assuming the theme follows a fairly typical structure I imagine much of the above – including div.gdlr-page-title-wrapper, which is the section that creates the nicely formatted title with background image – is generated by the header.php template.

The problem is that when an event view is displayed that same section is missing. I’m not sure what the key is to getting that to display, but perhaps you could reach out to the theme developer (feel free to link to this forum topic if it helps to describe the situation) and ask them for advice on identifying the part of the theme that triggers the inclusion of that particular div.

By using one of our conditional helpers like tribe_is_event_query() you should be able to add a custom title and background image that displays only on event views, something like this:

if ( tribe_is_event_query() ) {
    // display your event-specific placeholder
} else {
    // the theme's existing code used to generate
    // div.gdlr-page-title-wrapper
}

So, all in all, it does seem like you’re going to have to make some customizations to the theme to resolve this one.

I hope that helps 🙂

[Barry]

Ah, ok. Thanks for confirming 🙂

I’ll close this topic since it sounds like we’re all set, but of course if anything else should crop up please don’t hesitate to open a new thread and one of the team will be only too happy to help.

Thanks again!

[Author]

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