[Barry]

Hi Nicholas,

So these are some example queries you can run – as ever, take the time to backup first of all (and ensure you know how to restore the backup!).

Please also note that I’m assuming your database tables are prefixed wp_ – of course they may be something else in which case you’ll need to adjust appropriately 🙂

Removing all event posts

DELETE FROM wp_posts WHERE post_type = 'tribe_events';

Cleaning up any orphaned post meta data

DELETE FROM wp_postmeta 
WHERE  post_id NOT IN (
    SELECT 
        ID
    FROM
        wp_posts
);

Running both the above should clean out all event data (but leave options, settings, organizers and venues in place).

[Barry]

Hi wplove, if you look at my previous reply you’ll find I linked to the documentation for that function 🙂

[Barry]

That is odd – but thanks for clarifying the steps.

I find I am unable to replicate this and the attendee list entries stay as expected within that list, so I’m not sure why you would be experiencing anything other than this.

It looks like you noted having tried our standard troubleshooting steps by deactivating all other plugins (except, of course, for The Events Calendar, WooCommerce and WooCommerce Tickets in this case) and switching to a default theme – when you did this testing did you find that that impacted the problem and is it something you can replicate consistently?

[Barry]

Hi Tom,

I missed your previous question re special characters (as we both posted at approximately the same time. Although I don’t have an exhaustive list I can provide you with the key characters in question are these ones:

& ampersand
< left angle bracket
> right angle bracket
" double quote
' single quote
— dash

Accented characters may also be relevant here.

Thanks for the code snippet, but I don’t know that particular escape code well enough to predict what it will do, and that seems pretty extreme (stripping out blank spaces, converting ampersands to #038, etc.). So I’m not likely to use that as a first method to address the issue.

Absolutely. It was an option shared in a previous support topic and I’m only copying it here as an option for you to explore if you wish to do so 🙂

[Barry]

I do apologize, Tom – let me quote from the reply here. This does involve modifications to core plugin code which, typically, we wouldn’t recommend – but equally the option is there if you’re comfortable with it:

There is a proposed fix that may help.

In this file around line 272:

\the-events-calendar\lib\tribe-ical.class.php

// Current code:
$item[] = sprintf( 'ORGANIZER;CN=%s:MAILTO:%s', $organizer_name, $organizer_email );
 
// Should be revised to:
$item[] = sprintf( 'ORGANIZER;CN=%s:MAILTO:%s', esc_url( $organizer_name ), $organizer_email );

Let me know if you have any follow up questions.

[Barry]

Hi Tom,

I’m sorry to hear you’ve hit up against a few difficulties.

I think that – unfortunately – you are hitting up against a known bug relating to organizer names specifically. Some of your organizers have names that contain symbols which are being encoded incorrectly, through no fault of your own.

Until we can deliver a fix (which we hope to do as quickly as possible in a future release) I can really only recommend sticking to organizer names containing no symbols such as dashes or ampersands and/or if you feel comfortable doing so you could make the change outlined by Brian in this topic.

Does that help?

[Barry]

Hi mcomarketing,

There was recently an issue with our Spanish translation files for WooCommerce Tickets – and we’re actually on the look out for some community help getting them back up and running 🙂

If you would like to work with us on this one, please do post a set of translations over on our Translations forum (translations are very much a community-driven effort).

Thanks!

[Barry]

Hi Eva,

Great question!

Is it possible with the Events Calendar Pro, that if a contributor adds an event and clicks on “Submit for Review” an admin gets an email notification about that pending event?

This isn’t something Events Calendar PRO will do by itself, but you could certainly implement this as a customization (perhaps there are even existing plugins available that may help).

If it works only with Community Events: Can I name a specific admin for getting these notifications or is every admin informed about new events?

Community Events can certainly do this – and yes, you can specify one or more email addresses for the alerts to be sent to 🙂

[Barry]

Hi jenunderscore,

I’m not sure that I can replicate this.

Can you walk me through the scenario in a little more depth? For instance, are these two separate orders by the same person (and are you merely changing the status of one order to “refunded”, or carrying out some other or additional action)?

Alternatively, if we are talking about a single order for two tickets, can you describe your actions when you edit the order: are you using WooCommerce’s partial refund feature? What status are you ultimately changing the order to?

Thanks!

[Barry]

Hi!

Normally you would use the tribe_get_start_date() function to get a more “human-friendly” date format.

I’m not clear if you are unable to use PHP whatsoever or if you just mean that the slider plugin doesn’t expose a means of adding PHP through its user interface. If the latter is true, it may be that you need to devise a custom snippet and add it either through a plugin file of its own or else place it in your theme’s functions.php file.

As to the shape and form of the snippet, I’m afraid I can’t offer too much assistance there (our support for third party plugins being fairly limited).

Does that help, though, or at least give you a path you can explore further?

[Barry]

Hi Eddie,

I’m sorry you’ve hit up against difficulties here (thanks, though, for running through those troubleshooting steps).

What can ou tell me about your hosting environment – can you share your system information (as provided in the Events → Help screen? I wonder if some of the libraries used by PHP on your particular server might be out of date here?

[Barry]

Thanks Rene,

That is odd and after further testing we can reproduce this independently.

Since it seems like we might be looking like a legitimate bug we’ve filed a report of this and hopefully we will be able to get a fix out in a future release 🙂

Thanks again for reporting this!

[Barry]

Hi!

It’s been a while so I’m going to go ahead and close this topic.

• Need help with anything else? Go right ahead and post a new topic, one of the team will be only too happy to help
• Still need help with this issue and need to re-open it? Again, please simply create a new topic and link to this one to provide the team with some context

Thanks!

[Barry]

Hi!

It’s been a while so I’m going to go ahead and close this topic.

• Need help with anything else? Go right ahead and post a new topic, one of the team will be only too happy to help
• Still need help with this issue and need to re-open it? Again, please simply create a new topic and link to this one to provide the team with some context

Thanks!

[Barry]

Hi!

It’s been a while so I’m going to go ahead and close this topic.

• Need help with anything else? Go right ahead and post a new topic, one of the team will be only too happy to help
• Still need help with this issue and need to re-open it? Again, please simply create a new topic and link to this one to provide the team with some context

Thanks!

[Author]

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