[Barry]

Hi Eva,

Let’s stick to the initial issue in this topic. If you need help with other problems please create additional topics (one issue per topic) and one of the team will be only too happy to help 🙂

If you visit Events → Settings → Display you will see a section called Date Format Settings – can you tell me what each of these is set to?

Incidentally, this sort of information can be shared easily in future topics by providing your complete system information. It looks like, for some reason, you deleted almost everything (or only copied a small piece of it) before providing it when you opened this topic.

Thanks!

[Barry]

Hi Danielle,

As covered in this other topic, please don’t post code directly into the forum – a service like Gist or Pastebin is much better 🙂

Also as requested in the other topic, if you stripped things down to a single minimal template to test this could you share the resulting source?

Given no one else is hitting this and it works perfectly with standard themes, I suspect the problem may be with the code in this one (custom?) theme and so we may not be able to provide too much further assistance, but if you can share the template source I’ll certainly take a look.

(If it is more complicated than that, ie things are still spread out over multiple individual templates, that may not be viable of course.)

[Barry]

Hi Danielle,

There may be a limit to how far we can go with this one as it sounds like the issue is with this one (custom built?) theme.

I don’t want to leave you stranded, though, so if I’m understanding you correctly and you’ve distilled things down to a single template file within your theme perhaps you could share that code via Pastebin or Gist (posting code in the forum doesn’t work well for a number of reasons).

Thanks!

[Barry]

Good luck!

[Barry]

Thanks Ruud,

So the sample CSV data you sent has some formatting issues that are stopping our plugin from correctly interpreting the information within it.

To give an example, the first row of actual data starts something like this (I’ve sanitized the information a little):

"Event Name,Venue Name,Organizer Name,""nov 19,2015"",12:00 AM,"

To a machine this is quite confusing, as you have grouped multiple fields together within one set of quotes, are using double quotes through other parts of the string, and quoted elements are not always separated by commas.

Is it possible you crafted this data by hand and introduced a few mistakes along the way? Perhaps you could organize the information using something like a spreadsheet application and export it to CSV? So long as you stick to one field per column that ought to result in well formed CSV data.

Does that help?

[Barry]

Hi Orlando,

What if you do something like this:

• For the first event, figure out which day it’s taking place on and print the “header” for that day
• For each subsequent iteration, and check to see what the day is and if it has changed, print a fresh “header”
• Continue until the loop is done

In terms of actually figuring out if the day has changed, you could do something like this:

tribe_get_start_date( null, false, 'Y-m-d' )

That would provide you with the current event’s start date and you could compare it to that of the preceding event and print out the day header or not, as appropriate.

[Barry]

Glad it’s all working 🙂

[Barry]

Hmm, the developer of this other calendar plugin you mean?

If so, it could be worth trying to reach out to him. I’m unsure exactly where you are seeing this link or why it redirects to that particular page on our own site – but it sounds like something outwith our own control.

[Barry]

Hi Cheryl and Vicki – we’d be happy to help but please do post new topics of your own.

Jumping into someone else’s topic, even if your own issue initially seems similar, can cause confusion and make it difficult for us to assist the original poster.

Thanks!

[Barry]

Glad it’s all working!

[Barry]

Ah hah, now it clicks together.

So I’d assume it is your/your developer’s test site, or something of that order and all you really need to do is edit that page and change the link.

This isn’t a problem created by our plugin, however, it’s just that whomever set that page up left an outdated link in there – presumably prior to the site “going live”, but you’ll likely have more insight into the background of how the site was put together than I will.

By contrast, if you click through to the event linked to via the Countdown Widget on the homepage – and then follow the All Events link (this link is generated by our plugin) you will see it takes you to the correct place.

Does that help?

[Barry]

Hi Brian,

There are lots of variables and every use case is unique (the hosting environment, available server resources and caching configuration for instance all have a bearing on this).

Certainly there are lots of sites out there with our plugins and many hundreds of upcoming events, so in general I don’t think there will be a problem.

If you’re concerned, try simulating this in a test environment with our free plugin and see what you think 🙂

[Barry]

Hi John,

I’m afraid Casey is not currently available.

If neither the existing code you tried or the zip linked to from here (did you have a chance to try that – it’s the same as the one Casey linked to in the other topic) work for you, I still suspect the best way forward would be to manually correct this.

If I delete the recurring event it will delete the real event also. They are both linked to the same recurring event.

Unless I’m misunderstanding, though, we’re only dealing with one or two sequences of events here. So yes you might need to recreate an event or two – but by copying and pasting we’re talking about something that really ought to be quite a quick operation.

I have a number of recurring events and do not want to go individually into each one and see if it is being duplicated and then try to clean it up.

Just to be clear – when you edit a recurring event and use the trash link provided by the Publish/Update button, the entire sequence should be trashed (ie, you should not have to repeat this for every single instance).

Are you finding that isn’t happening?

He provided a solution to the problem I am having but I think it needs a little tweaking.

Without knowing what exactly has happened I’m not sure we know just yet that it will be a matter of a small tweak, which is why I’m keen to solve it be alternative means.

At this point can you confirm:

• That neither the plugin referred to in Casey’s topic/the blog post I linked to has worked
• That you are unable to trash the entire sequence of duplicates as described and recreate things that way

I realize you are keen to have a fully automated solution to the problem but I’d stress that we don’t know that it will indeed be a simple matter of tweaking things (if you have a reason to think otherwise, definitely let me know why).

Thanks!

[Barry]

Thanks Lance – and of course for anyone else coming across this topic, please do consider up-voting the above request (the level of support isn’t the only metric we apply to these requests – but it can certainly help us prioritize).

I’ll go ahead and close this topic but if anything else crops up please just create a new one and one of the team will be only too happy to help 🙂

[Barry]

Great – and please do feel free to drop use a note when the work’s completed, we’re always on the lookout for interesting customizations and usages of the plugin generally 🙂

[Author]

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