[Barry]

Hi Abigail,

I’m sorry it hasn’t worked smoothly for you.

Sometimes users are caught out by the fact that if they copy and paste a license key into the field, it quickly updates the screen in “realtime” with a message noting if the key is valid or not — occasionally, users may then think it is set in place but in fact they still need to save the settings page to get them to stick.

Is it at all possible this might be catching you out (it may not be, but it seemed worth checking initially).

Thanks!

[Barry]

Hi Chad,

You’re absolutely right and I’ve gone ahead and logged this as a bug for us to address.

I’ve linked the report to this forum topic – so as soon as we’ve got some progress to report or news of its release, we’ll do our best to post an update in here.

Thanks for reporting this!

[Barry]

Thanks – and please just open new topics as needed if anything else crops up 🙂

[Barry]

Thanks Peter 🙂

[Barry]

…Just to add, in case you prefer not to take this forward on your live site, an alternative would be to create a test site, which can be as simple as a sub-directory installation of WordPress (something many hosts make really easy via CPanel and its one click installers, or equivalent).

Then start by adding just our plugins and see if there’s a problem. If there isn’t start building up by adding all of the same plugins and ultimately the same theme as on your live site, testing at each point to see if there’s a problem.

That way you could troubleshoot without impacting the live site.

[Barry]

Hi – thanks for testing!

The first error you reported is a minor mistake in the theme’s code: the word full should be in single or double quotes. However, it’s not really critical (it’s a “notice-level” error, informing you that it probably ought to be addressed but won’t normally cause the roof to fall in).

I suspect the second error – the internal Zend error – is the critical problem here. I’m not sure why that would only occur with WooCommerce Tickets activated, but I’d like to revisit if when troubleshooting you tried deactivating earlier on: were you able to disable your caching plugin?

If you did not, could you give that a try? Do note that it is sometimes the case that deactivating a caching plugin will not by itself actually clear up various files and rules that they add, so following the plugin author’s instructions on doing so (ie, on completely removing it) could be worthwhile here.

[Barry]

Hi Jorge,

Thanks for posting and I’m sorry to hear you have experienced difficulties.

Please note that we do generally stick to one issue per topic. Let’s focus on the red stripe problem here and if you need help using shortcodes please create a new topic for that (however, please do look here first of all 🙂 ).

The first, is making me a red background in the url of the calendar that I can not remove. There is a choice of my subject. Nowhere I have a band like that.

Is this something that – for other pages – you can control through settings made available by your theme?

In this case it may be that you need to perform a small customization to change this for event pages. I’d recommend starting by asking the theme author how to make such an adjustment, we can then probably help you to narrow it down to event related pages only, ie:

add_action( 'wp_head', 'set_background_for_event_pages', 1 );

function set_background_for_event_pages() {
    if ( ! tribe_is_event_query() ) return;
    else {
        /* Code to change the theme header! */
    }
}

[Barry]

Hi Joe,

Those classes are used to indicate if Filter Bar should be open or closed.

Assuming no problems with caching, these should reflect the configuration set in Events → Settings → Filters with respect to the Default Filter State setting for all “new” visitors.

For a logged in or returning user, however, it should store their preference in a cookie (in other words, if the default state is “closed” and you then open the Filter Bar, it should remember this for a period of time).

Might that explain what you are seeing and do you have any other specific concerns about this?

[Barry]

Hi @eastlife,

Is the alternative description/code example by Brian provided here any more useful to you?

[Barry]

Hi @popyoga,

I’m sorry you’ve had such a bad experience.

Ordinarily as tickets are purchased the total available inventory is decreased until no more are available for sale. In this case it sounds like that may not be happening, so I’m interested in gathering some more information.

• Could you share your system information in a private reply?
• Can you visit WooCommerce → Settings → Products → Inventory and confirm if inventory management is enabled?

Thanks!

[Barry]

There are definitely an abundance of hooks in both our own plugins and WooCommerce itself that you might use.

While I’d have to leave you to review the WooCommerce code and documentation for the purposes of finding hooks that will let you intercept cart and checkout related processes, on our side you could certainly also do some work to stave off purchases of “conflicting” tickets by for instance overriding the ticket form and presenting an appropriate message there instead of letting them order tickets (when appropriate).

Our Themer’s Guide covers the basics for safely carrying out this sort of change (ie, targeting the wootickets/tickets.php template).

The actual nuts and bolts of traversing a user’s order history and determining if another ticket is in conflict is sufficiently complex that I’m afraid it is not something we can guide you through here on the forums, however.

[Barry]

If you could zip it up (unless you have a pre-existing .zip file) then either upload it to your WordPress site or use a service such as Dropbox then just share the link by private reply, that would work 🙂

[Barry]

Thank you 🙂

[Barry]

As we don’t have a license that won’t work for us 🙂

We can certainly reach out to them and request access, if you’re unable or uncomfortable sharing the theme directly, though.

[Barry]

Hi @reisinginteractive,

What immediately jumps out is that you seem to be using version 1.0.5 of Community Events, alongside the latest versions of our core and PRO plugins (both 3.10.x releases). That’s a pretty big gap!

I also notice you do not appear to have a current and valid license for Community Events (unless you purchased it under a different account).

For that reason, I would ask that if you require support for this plugin you log in using the appropriate account or else purchase a license if you haven’t already done so/if your previous license has expired 🙂

Thanks!

[Author]

Posts