[Barry]

Great!

[Barry]

How difficult would it be to add the link from the tooltip as well?

Not massively 🙂 You would first need to read up on the following (if you haven’t already done so):

https://theeventscalendar.com/support/documentation/events-calendar-themers-guide/
https://theeventscalendar.com/what-are-template-overrides-and-how-do-i-do-them/

In broad terms though you would edit your custom copy of table.php and replace this line (around line 135):

<h5 class="tribe-events-event-title"><?php the_title();?></h5>

With:

<h5 class="tribe-events-event-title"><a href="<?php tribe_event_link(); ?>"><?php the_title(); ?></a></h5>

[Barry]

Thanks Amilkar: just to clarify, do you mean copying and pasting images while working on eventbrite.com?

[Barry]

Thanks very much for the feedback – it is indeed early days for this plugin but we’re definitely keen to expand and tweak it’s feature set based on what we read in threads like this one.

Since it sounds like you are all sorted for the time being I’ll close this thread – of course if you need support for anything else please go right ahead and create a new thread 🙂

[Barry]

So we might need to break this out into separate threads if there are lots of different issues, but for the time being let’s look at each point in turn.

Try weekly pass, singles finals…

If you look at the ticket settings for the Pro Circuit Weekly Pass event you will see that the Start Date for ticket sales is set to sometime in May. The ticket form will only display when the page is visited on a date lying within the start/end date range that you specified (in that case, May 31 to July 7).

If you need the ticket form to be visible now then please adjust this field to today’s/yesterday’s date.

Why is it that when I select the event on the event calendar, nothing happens? Should it not go to the event?

Yes it should and it does for me.

Are you perhaps clicking on the event title within the tooltip? If so, that isn’t actually a link – though you could turn it into one.

Also, I get the following error when I select to view Tickets (shop)

I’m not sure why you are seeing that error, I’d suggest running through the basic troubleshooting steps again purely in relation to this issue. I can’t replicate it locally – if it persists, please create a new thread and we’ll address this problem there.

…aslo day pass does not work

Looks like the same problem as with the week pass … if you take a look at the start sale/end sale dates you’ll see we are still a month or two away from the start date.

[Barry]

Yep so we definitely agree that if an order is cancelled the attendees/tickets should also be removed.

What I meant in my response was that nothing in this regard will be added to the attendee list. Instead, if the administrator/merchant decides to cancel an order via the WooCommerce admin screens the corresponding tickets will then be dropped.

Regarding the database, entries in the post table with a post-type of tribe_wootickets effectively are the attendees (the ticket number you see when you view the attendee list is actually the post ID for these entries).

The glue between these tribe_wootickets posts and the orders is found in the post meta table. So if you delete a ticket post with an ID of 1500 you would ideally also delete the corresponding post meta table entries where the post ID is 1500 – at that point the ticket/attendee will have been removed.

As you say, do back up before attempting this 🙂

Last but by no means least, there might have been a misunderstanding when I asked about providing you with a coupon – apologies! – but in any case if you email Leah she’ll be happy to take things from here and provide a discount if appropriate to do so.

[Barry]

Thanks 🙂

So, I visited your site and first looked at your test event (test new ticket, March 10) and then at a further event (semi finals, July 6). The ticket form was visible for both of those and I was successfully able to add tickets to the cart – and was then taken to the WooCommerce cart page as expected.

So, it seems to be working. Are there other specific events for which this is not happening/am I misunderstanding the problem?

[Barry]

Afraid we can’t commit to anything there Matthew – it’s currently in testing so we’re in the final furlong now, but exactly how long it will take before we get it out of the gate will depend on what crops up during testing.

In the interim, it’s probably worth turning off the display of errors (which is generally recommended on live/production sites anyway) 🙂

[Barry]

I think the other remaining issue was the calendar overflowing and obscuring the footer. Again this seems to be a CSS conflict with your theme … in your custom events.css can you also add:

#tribe-events-content.grid { height: auto }

[Barry]

For your other problem, the missing event titles (on single event posts), one workaround is to create a custom version of single.php – please see our themer’s guide and template overrides tutorial if you are unsure about any of this.

The contents of your custom events/single.php might look like this – and that should ensure that the event title is present.

[Barry]

Geoff: to deal with the missing headers first of all, that’s a CSS issue (your theme makes anything with the CSS class clearfix invisible), so let’s deal with that first of all. Adding this rule to your custom events.css file (place it at the bottom if you are unsure where it needs to go):

#tribe-events-content .clearfix { visibility: visible }

Should make the header area appear on the month view (calendar grid) and upcoming event lists. Can you confirm if that works for you?

[Barry]

Based on your first post it certainly sounds like your theme is the problem – yet when I tested it out for myself (thank you for sending it across) there was no problem.

I wonder if any of your own customizations – you had mentioned something about editing layouts etc in your email – are impacting, even if you suspect they are not?

[Barry]

Hi westcoastwifi,

Can you create a new thread to discuss your issues? If for instance we need to obtain further information from one or both of you, or ask one or both of you to run through some other troubleshooting steps, this could rapidly become confusing 🙂

Geoff: I’m taking a look now and will update you shortly.

[Barry]

Hi Amilkar:

As you found on another thread there is an existing issue – basically a bug – which may be causing this problem. A fix is being put in place for the next release of Eventbrite Tickets which should fix this.

[Barry]

Hi Amilkar, no further update I’m afraid – the fix ought to be included in the next release of Eventbrite Tickets.

[Author]

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