Eventbrite Events Error: Array

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  • Author
    Posts
  • #29824
    Phil
    Participant

    Hello,
    I’m trying to import my Eventbrite events into Events Calendar Pro. Whenever I enter in the event id (eg. 5070477936)I get the following error:
    ‘An error occurred while updating Eventbrite. Please review your information and try again.
    Error:
    Array’

    If I create an event in the Event Calendar and link it to Eventbrite, everything works fine. The event gets posted to both Eventbrite and WordPress, but if I then go to edit the event in Event Calendar I get the same error.

    Any thoughts?

    #29895
    Barry
    Member

    Hi Phil.

    I’ve asked for input from a member of the dev team on this one – please bear with us as response times are going to be slower than usual over the festive period. In the interim, can I just confirm the following:

    I see you tried deactivating other plugins/your theme – did that have any impact on the problem?
    Are you positive that your Eventbrite API key is correct?

    (I’m sure it is all in order, but just wanted to double check.)

    #29898
    Phil
    Participant

    Hey Barry,
    Thanks for the response, ohh dev team!
    There are no other active plug-ins, and the current theme is WordPress 20-10. Switching to 20-11 made no difference on the error. The Eventbrite API key is correct; even made sure there was no trailing space at the end of it. =(

    If it helps the site is also running on Apache version 2.2.23, PHP version 5.2.17, and MySQL version 5.5.28-log.

    #29900
    Barry
    Member

    Yeah it looks to me like a change might be needed in the plugin code, but I’m afraid I’ll have to bow out and leave it to the experts. Hopefully it won’t be too long and I can update you, but, again, it is likely to be a little slower coming at this time of year.

    #30554
    Anthony
    Participant

    Any news? I’m having the same issue. I cant import events from Eventbrite. when I enter the event ID I get
    ‘An error occurred while updating Eventbrite. Please review your information and try again.
    Error:
    Array’

    #30559
    Barry
    Member

    I’m just chasing this up with the assigned developer – sorry for the delays all – it’s a busy time especially following the new year but we do strive to be a little faster than this when possible.

    It may be that this is a bug which will need to wait until the next maintenance release before it can be fixed, however I will confirm this and let you know.

    Thanks for your patience!

    #31453
    Barry
    Member

    Hi guys – sorry for the continued delay and thanks for your continued patience. I’ve followed up with the assigned dev and hopefully we’ll get some kind of update to you.

    #31690
    Judy
    Participant

    Any word on when a fix will be released?? Like a ballpark estimate?

    #31706
    Barry
    Member

    Hi Judy, we’re still looking into this – sorry about the delay and thank you for your patience so far.

    #31745
    Barry
    Member

    Hi everyone. Regrettably this is looking like a bug for which there isn’t going to be a quick fix. In light of that, we’ve scheduled it as a priority fix for the next release of Eventbrite Tickets.

    #32818
    Phil
    Participant

    Hey Barry, Just wanted to let you know I updated The Events Calendar: Eventbrite Tickets from 1.0.4 to 1.0.5, and the problem is still there. =(

    #32821
    Barry
    Member

    Hi Phil, yep 1.0.5 was the current version when I made my last post, so, I’m afraid the fix is at least one more version away.

    #42107
    Amilkar
    Participant

    Any update on this?

    #42218
    Barry
    Member

    Hi Amilkar, no further update I’m afraid – the fix ought to be included in the next release of Eventbrite Tickets.

    #47585
    Barry
    Member

    Hi everyone, sorry for the lack of updates – it’s been a difficult issue to pin down. However, it does look like there is a correlation between the use of symbols such as “smart quotes” (where they are transformed from straight quotes to their typographically correct opening and closing forms) and possibly other characters, too.

    Unfortunately when Eventbrite sends event data across (and when a title or description includes those special symbols) it is causing breakages as it seems those same special symbols are not correctly encoded.

    Our developers have raised this issue with Eventbrite and hopefully something will come of that – in the meantime, some advice that may be helpful is to avoid using software such as word processing programs to draft your descriptions. Doing so can result in various hidden characters creeping in and wreaking havoc – so creating and editing events directly from eventbrite.com itself is recommended.

    Should anyone still be experiencing problems – especially if you have a feeling that the above advice is not applicable – then please do go ahead and create a new thread and we’ll do what we can to help from there.

    Thanks!

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