[James O’Sullivan]

Thanks for clarifying on this Barry. It seems Product Vendors does work fine however the community event user in the backend of the site actually seems all events from everyone which is not ideal. I was hoping there would be a tighter integration here between the two. Maybe the future this is something that can be done. Thanks again for your time.

[James O’Sullivan]

Thanks George, the debug did it for me. Basically I found that my /tmp folder on my VPS was full and not emptying which ultimately almost makes the site/database read only. freeing up some space on the tmp folder means the events come back on the dashboard and the frontend and the site is back to normal. So the issue was the filling up of the tmp folder and not the plugin itself here. Thanks for the help.

[James O’Sullivan]

Hi Geoff, unfortunately getting the customer to complete the order at the door or walking through it with them is simply far too time consuming when the queue is 300 people long. I was hoping I can just add new order in the backend somehow and take a name and email and cash and click submit and checkin the person/persons in after they walk past me so to speak. Is it possible to just create a new order from the backend or where is this done? Is it only possible to create a ticket from the frontend. Sorry if this is a newbie question here. Thanks

[James O’Sullivan]

Perfect Geoff, glad you guys have worked this through and the answer here clears it up for me. Thanks

[James O’Sullivan]

Thanks for following up with this Zach, unfortunately this css hides the entire time area here and not just the end time. I would like to continue to show the start time in this details area. Maybe this css can be tweaked here somehow? Any help would be much appreciated. Thanks

[James O’Sullivan]

Ok glad to hear it. Look forward to that update. Thanks for your time.

[James O’Sullivan]

Thanks Brian, this tutorial worked well. Thanks for your help. James

[James O’Sullivan]

I understand the pdf were not customizeable. I guess it comes down to this.

1. The vast majority of people may buy 2 tickets for a gig. Right now the html tickets print horribly and therefore are not really useful to bring to a gig. So some kind of print option that is print friendly, one ticket per page or something like this would make sense.

2. The new update is bringing barcodes and scanning to the mix so therefore the print function is more important again,(yes, I wish people just used their smartphones too 🙂 as unfortunately half the people attending my events do not have smart phones still and take an age to search their inbox for it. The printed ticket is still by far the most practical solution.

So what I would say is hopefully the barcode solution coming in the next update is good because that would be a massive massive help checking people into gigs. Also some kind of print friendly option. It does not have to be a pdf but some kind of printable version of a ticket would make sense also.

Hopefully this is thought of in the new version. The plugin works great but the getting people in the door at the venue needs more work here and hopefully this has already been taken on board.

[James O’Sullivan]

Give this snippet here a try in your functions.php file. What it does is auto complete a transaction for a virtual product in woocommerce and tickets are virtual products so should work well here. Let me know if it helps.

// Automatically complete orders of virtual products only
add_filter( 'woocommerce_payment_complete_order_status', 'virtual_order_payment_complete_order_status', 10, 2 );

function virtual_order_payment_complete_order_status( $order_status, $order_id ) {
  $order = new WC_Order( $order_id );

  if ( 'processing' == $order_status &&
       ( 'on-hold' == $order->status || 'pending' == $order->status || 'failed' == $order->status ) ) {

    $virtual_order = null;

    if ( count( $order->get_items() ) > 0 ) {

      foreach( $order->get_items() as $item ) {

        if ( 'line_item' == $item['type'] ) {

          $_product = $order->get_product_from_item( $item );

          if ( ! $_product->is_virtual() ) {
            // once we've found one non-virtual product we know we're done, break out of the loop
            $virtual_order = false;
            break;
          } else {
            $virtual_order = true;
          }
        }
      }
    }

    // virtual order, mark as completed
    if ( $virtual_order ) {
      return 'completed';
    }
  }

  // non-virtual order, return original status
  return $order_status;
}

[James O’Sullivan]

Thanks for the feedback Brian. At least I know how to resend the ticket.

Honestly I think it just makes sense to have the option to reprint or view the ticket from the user account. I know you mentioned a beta is coming soon with new features like the barcode but really I dont think creating an idea for this feature of having the ticket in the user account is necessary here do you? I would say most users expect to have the ticket in their account on the site frankly, but maybe I am wrong here.

[James O’Sullivan]

As niggo points out the issue I have when I say cleanly is the issue of a user buying 3 or 4 tickets, printing them then is a disaster right now – whereas the PDF (for all its bad points) seemed to put a ticket to each page which is of course what a user wants when buying them, not all the tickets on one printed page.

[James O’Sullivan]

Thanks Brian for the feedback, I think the features I outline would be needed by most so I will wait on the beta this month, look forward to help testing that out. The barcode scanning is crucial and of course the ability to print tickets from the email cleanly and not with all the html issues.

[James O’Sullivan]

By the way I took a look at this and it has a PDF attached to the order form which is nice also: https://www.youtube.com/watch?v=-ov4Eeh308w however I cannot find how to do this as having the tickets attached to the order aswell would solve my issues. Also I would like the barcode plugin here then on the order page http://www.woothemes.com/products/woocommerce-order-barcodes/ but does this checkin a user on the events side? obviously this would solve alot of hassle at the door of a venue.

[James O’Sullivan]

Thanks Zach, that did the trick

[James O’Sullivan]

Sorry this was pilot error, I see my start date was the date of the event which meant of course the tickets would not display until the actual date of the event rather than before the event. Now I understand. Thanks

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