User loses the email ticket – can they get it from their account?

[James O’Sullivan]

Hi there, when a user/customer loses their ticket/email in their inbox where can they download it from their account on the site? Or where can the site admin re-issue it to the user again via email?

Thanks,
James

[Brian]

Hello Again, Again.

That is a good question.

The ticket is not stored in someones account to print again.

You can go back to a customer’s order and under Order Actions select Tickets and click save order or apply and it will resend the tickets.

I think that system could be improved to cut out the admin having to do it for a customer, if you think that is something you would like as a feature I encourage you to visit our User Voice Page and either upvote an existing request or make a new request there.

http://tribe.uservoice.com/

Thanks

[James O’Sullivan]

Thanks for the feedback Brian. At least I know how to resend the ticket.

Honestly I think it just makes sense to have the option to reprint or view the ticket from the user account. I know you mentioned a beta is coming soon with new features like the barcode but really I dont think creating an idea for this feature of having the ticket in the user account is necessary here do you? I would say most users expect to have the ticket in their account on the site frankly, but maybe I am wrong here.

[Brian]

I can see how that would add value. It is not one of our most requested feature for tickets, but I encourage you to create it or up vote it on User Voice to make it a more requested feature.

Thanks

[Brian]

Since there is has not been any activity on this thread for over 2 weeks so I am now closing it. Feel free to start a new thread if you have further issues. Thanks! 🙂

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